Episode Notes [01:14] Unexpected Email from Employer [05:49] The Deferred Resignation Program [06:34] Initial Reactions and Concerns [08:01] Evaluating the Offer [08:21] Enhanced Standards of Conduct [08:55] Personal Reflections and Concerns [12:21] Seeking Advice and Making a Decision [13:01] Option One: Do Not Resign [14:56] Option Two: Resign [16:44] Insights from Conversations [21:30] Making The Decision [23:51] Final Thoughts and Gratitude Resources Mentioned Sebastian Junger The Soul of Shame by Curt Thompson Donald Trump Elon Musk Steve Bannon Russell Vought Derek Sivers Sumner Crenshaw Brian Fretwell at Finding Good Chad Littlefield The Thought Leaders Practice by Matt Church Simon Cowell Beauty Pill Producer Ben Ford Questions Asked Is it legitimate, and can it be trusted? How are you feeling? What questions come to your mind? Where does your mind go? Are you seeking safety? Would this have been an adrenaline rush as you raced to send the resignation response? What an "enhanced standard" regarding loyalty and trustworthiness was? What are these new "enhanced standards?" Are they beyond what my Constitutional oath requires? If I don't resign, how bright will the target on my back glow? My leadership has supported all my work, but would termination direction come from higher up the chain of command? What would you recommend if we talked over coffee? What questions would you ask? How would you use listening? How would you use silence? How is this scenario playing out in your mind and body? What is coming to the surface for you? How might that influence what you are about to say to me? What are the chances of my name popping on a list and getting fired? How about the chances of being part of an official Reduction in Force and early retirement? Would the administration make a better offer? What do I know about the pending job market? What did I expect the workplace to be like and did I want to be there as the contractions took place? Will the administration pay me through the end of September or will they renege? Can I sufficiently build the Curated Questions business to transition by 1 October? - Do I have the faith or confidence to step into this future as a sole practitioner and grow Curated Questions into all I envisioned? Was this purpose calling? What would I expect the job market to look like at the end of summer if I hadn't developed the income streams to maintain our lifestyle? What is your recommendation? Did it change from your initial recommendation? Where in your body are you feeling the uncertainty? Are you processing this scenario in parallel with your decision as if you had received the email? What additional questions should I have considered? Who else should I have consulted with? How would you have changed my risk rating? What is the correct length of the pregnant pause before making an important announcement? What processes would you use in my circumstance, and what would be different? What questions are at the top of your list to get to a decision? Who would be the members of your pantheon you would counsel with to gain clarity? Apart from the heady analysis, what other key practices would you include in your journey through a similar situation?…
Morning Sam, Morning Ralph (MSMR) is the new must-listen podcast for restaurant tech entrepreneurs and sales & marketing leaders, brought to you by Popcorn GTM. The restaurant tech space is booming, with an estimated 1,500 to 3,000 companies vying for attention. But in this red-hot market, competition is fierce but friendly. Paul Molinari cuts through the noise, bringing the audience actionable strategies and insights to help restaurant professionals mobilize a winning strategy.
Morning Sam, Morning Ralph (MSMR) is the new must-listen podcast for restaurant tech entrepreneurs and sales & marketing leaders, brought to you by Popcorn GTM. The restaurant tech space is booming, with an estimated 1,500 to 3,000 companies vying for attention. But in this red-hot market, competition is fierce but friendly. Paul Molinari cuts through the noise, bringing the audience actionable strategies and insights to help restaurant professionals mobilize a winning strategy.
In this episode of Morning Sam, Morning Ralph, host Paul Molinari of Popcorn GTM speaks with Scott Siegel, co-founder and CRO of Curbit. They discuss Curbit's innovative approach to kitchen capacity management that ensures food is delivered on time, every time, by orchestrating and organizing orders from multiple channels. Scott explains Curbit’s origins and evolution, their strategic decisions during the pandemic, and how their technology improves restaurant operations and customer experiences. Learn about the omnichannel integration with existing tech stacks, the importance of real-time data, and the significant benefits Curbit brings to restaurant brands like Smashburger. Don’t miss the insightful discussion on solving the chronic issues in the restaurant industry and enhancing food service delivery. Visit: https://curbit.com to learn more.…
In episode 026 of the Morning Sam, Morning Ralph Podcast, host Paul Molinari interviews Rahul Musunuri, CEO of Khumbu Systems. They dive into the critical importance of integrations in restaurant ecosystems, likening them to the lifeblood of a thriving restaurant. Rahul discusses the inception of Khumbu, a company named after the customer-focused valley near Mount Everest, and its mission to solve complex restaurant tech integration issues. With over 50,000 restaurants and millions of orders processed monthly, Rahul elaborates on the challenges and solutions Khumbu provides, focusing on seamless integration to enhance guest experiences for top restaurant brands. The conversation also touches on emerging technologies like AI and the future of restaurant tech, along with Rahul’s insights on the company's operations, culture, and exciting developments. Don't miss this engaging and educational conversation! Visit: https://www.khumbu.com/ to learn more.…
Welcome to another episode of 'Morning Sam, Morning Ralph', the podcast produced by Popcorn GTM for restaurant technology professionals. In episode 025, Paul interviews Richard Liverman, an exceptional business mentor and coach from the UK. They discuss the importance of business mentoring in organizational success and personal development. Richard shares insightful anecdotes and practical advice on how coaching can help individuals and startups alike to flourish—and never be boring, of course! Learn about his TIA approach (Thinking, Inspiration, Action), "Music, Dance, and Words," and the differences between coaching and mentoring. We also discuss the special considerations for neurodiverse individuals in professional settings. Don't miss his tips on finding the right coach and maintaining emotional boundaries as a mentor. Whether you're an entrepreneur, a business leader, or simply interested in personal growth, this episode is packed with valuable insights! And check him out at https://richersolutions.com/…
We welcome Olga Lopategui, a renowned restaurant loyalty expert from Restaurant Loyalty Specialists. Olga shares invaluable insights on the importance of loyalty programs in the restaurant industry, how to implement them effectively, and common pitfalls to avoid. She also discusses the essential tech stacks for loyalty programs, the role of AI in enhancing customer experiences, and real-life examples of successful loyalty program turnarounds. Whether you're a small restaurant owner or part of a large chain, this episode offers a wealth of knowledge to help you optimize your loyalty strategy and connect better with your customers. Visit: https://popcorngtm.com/podcasts…
In this episode of Morning Sam, Morning Ralph, we explore China's groundbreaking open-source AI model, DeepSeek R1. Built for under six million dollars with low-end hardware, this AI performs on par with top models like ChatGPT-4. The affordability and efficiency of DeepSeek R1 have profound implications for the restaurant industry, making advanced AI accessible to smaller establishments. From personalized menu recommendations to smarter inventory management and privacy-first solutions, discover how this technology is democratizing AI in the restaurant space. Tune in to learn more about the challenges and the transformative potential of DeepSeek R1 for restaurants and tech vendors alike. Visit: https://popcorngtm.com…
Welcome back to Morning Sam, Morning Ralph, the podcast for restaurant technology professionals! In this episode, host Paul is joined by Scott Bartley, a professional graphic designer, artist, and longtime Madison Ave. ad agency partner from New York City. Scott shares his design philosophy, emphasizing the importance of a strong concept, unexpected execution, and relentless attention to detail. They discuss how brands can integrate these elements, create memorable advertising, and stay true to their core messaging. Scott also provides insights into common pitfalls in branding and the significance of viewing design as a comprehensive system. Tune in to discover the secrets behind effective design and how even small startups can make a big impact without massive budgets. More at https://popcorngtm.com and https://scottbartley-creative.com…
Join us on 'Morning Sam, Morning Ralph,' the podcast for restaurant technology professionals, as we welcome Matt Rolfe, a seasoned restaurant coach, entrepreneur, and former executive at leading brands like Bacardi, Anheuser Busch, and Barmetrix. Matt dives deep into the essentials of leadership, personal development, and the vital role they play in the success of hospitality teams. Learn about his journey from the corporate world to founding a global company focused on restaurant profitability and coaching leaders. Discover the transformative power of vulnerability, trust, and effective delegation, and get insights into how technology can enhance leadership practices. Whether you're a restaurant manager, owner, or part of the tech sales industry, this episode provides invaluable wisdom and practical advice for becoming a better leader while maintaining personal well-being. Don't miss out on Matt's book, 'You Can't Do It Alone,' and follow him on LinkedIn for more leadership tips and content. Visit: https://popcorngtm.com/podcasts…
Join Popcorn GTM's Paul Molinari as he welcomes Cristal 'The Hunter' Craven to 'Morning Sam, Morning Ralph,' the go-to podcast for restaurant technology professionals. In this episode, Cristal shares her extensive expertise in building successful partnerships for SynergySuite within the hospitality space. Learn the key to making restaurant tech partnerships thrive, from integrating multiple technologies and managing back office operations to the importance of mutual respect, collaboration, and understanding customer needs. Discover valuable insights into the evolving landscape of restaurant tech, the role of AI, and tips for fostering successful industry relationships.…
In this episode of Morning Sam, Morning Ralph, we're talking digital menu boards with industry pioneers Greg Zinn and Peter Anselmo. Since 2006, Greg and Peter have been transforming the digital signage industry, offering unique insights on the evolution and significant impact of digital menu boards in restaurant chains, both large and small. Discover how dynamic communication tools are shaping customer expectations, enhancing operational efficiency, and improving customer experiences. Gregg and Peter touch on POS integration to screen shopping and the latest in digital signage trends; this episode covers everything you need to know about elevating your restaurant's menu technology game. Explore real-world anecdotes, the importance of customized messaging for different day parts, and the multifaceted applications of digital signage beyond menu boards.…
In this episode of 'Morning Sam, Morning Ralph,' we dive deep with Patrick Reynolds, CMO of BlueConic, a leading customer data platform (CDP). Patrick explains the importance and functionality of CDPs, particularly in the quick service restaurant (QSR) industry. We discuss how CDPs collect and unify customer data, enabling personalized marketing and seamless customer interactions. The conversation also explores the differences between CDPs, CRMs, and DMPs, while touching on the significance of first-party data and privacy. Tune in for expert insights and some fun debates!…
In this episode of The Morning Sam, Morning Ralph Podcast , host Paul Molinari discusses the broken restaurant technology sales model with Matt Haselhoff, principal consultant of One Goal Consulting. Matt shares his insights on the overwhelming challenges vendors face with the current sales approach and introduces his innovative model to improve the process. They touch upon the impact of AI, the importance of integrating technologies, and the rising issue of 'vendor fatigue.' Matt also discusses his One Goal Consulting project and how it aims to cut through the noise in the industry by leveraging the expertise of veteran sales agents. Tune in to explore solutions for improving the tech sales landscape in the restaurant industry.…
In episode 016 of 'Morning, Sam. Morning, Ralph.', Paul Molinari interviews Tammy K. Billings, a veteran in the restaurant industry. Tammy shares her extensive experience in connecting people with jobs and her big plans to elevate this work including her journey from starting in the restaurant industry to becoming a key player in restaurant tech and her passion for helping others find the right roles. She highlights the importance of networking, structured data in hiring, and the need for innovation in recruitment processes. Additionally, Tammy introduces her upcoming podcast, 'Bite Sized and Bossy,' focused on giving women in the industry a powerful voice.…
In this episode of 'Morning Sam, Morning Ralph,' hosts Paul Molinari and Chad Horn welcome a special guest, Troy Hooper, an industry veteran with extensive franchising experience. Troy dives deep into his current role as CEO of Hot Palette America, where he oversees the Pepper Lunch brand in North America. He discusses leveraging technology for improved customer and franchisee experience, the importance of ingredient quality, and the innovative strategies that set Pepper Lunch apart. From implementing AI solutions to introducing groundbreaking, sustainable packaging, Troy shares his insights and the brand’s exciting future plans. Tune in to learn more about how Pepper Lunch is amping up the fast-casual dining experience and setting new standards in the franchising industry.…
Paul and Chad interview Jill Chapman from COREgives.org. CORE is a nonprofit organization dedicated to providing financial relief to restaurant workers with families facing crises like health issues, injuries, or natural disasters. Jill discusses CORE's origins, mission, and unique challenges within the industry. She highlights the importance of providing financial support to restaurant employees, who often lack paid time off and healthcare. Chapman also shares inspiring stories of families CORE has helped, emphasizing the profound impact of their support. Visit COREgives.org to support.…
In this episode of 'Morning Sam, Morning Ralph, the podcast for restaurant technology professionals, hosts Chad and Paul talk with Stephen Brown, Head of Operations Excellence at Antares Restaurant Group (aka Burger King New Zealand), about AI integration in their drive-thru service. Known as Patty, this AI system, conceived by AI software company, Hi-Auto, takes orders with a personalized Kiwi accent and has positively impacted staff stress levels, customer service, and order accuracy. Stephen shares their journey from conception to deployment, the benefits seen in both customer and employee engagement, and future expansion plans, including using AI for coaching within the restaurant. This initiative has not resulted in job losses but has enhanced operational efficiency and customer experience.…
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