We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Are you a nonprofit leader who is looking for real insight into how to successfully startup, fundraise for, or successfully lead your nonprofit organization. If you answered yes, this podcast is for you. In this podcast you will discover: 1. What a nonprofit really is; 2. Grant tips; and, 3. Ways to raise money for your nonprofit I share with you how I have raised hundreds of millions of dollars stretching beyond traditional grants, and trained thousands of organizations across the globe. Sign up for my newsletter. Http://Bit.ly/jnnpodcastlist
Are you a nonprofit leader who is looking for real insight into how to successfully startup, fundraise for, or successfully lead your nonprofit organization. If you answered yes, this podcast is for you. In this podcast you will discover: 1. What a nonprofit really is; 2. Grant tips; and, 3. Ways to raise money for your nonprofit I share with you how I have raised hundreds of millions of dollars stretching beyond traditional grants, and trained thousands of organizations across the globe. Sign up for my newsletter. Http://Bit.ly/jnnpodcastlist
In this episode, we dive into essential strategies for making your nonprofit financially resilient. Discover how to navigate economic challenges, strengthen your funding base, and lead with confidence, no matter what the market brings.
Starting a nonprofit can feel like a daunting and mysterious journey, but many misconceptions cloud the path to success. In this podcast, we dive into the most common myths about launching a nonprofit organization — from securing funding to understanding legal requirements and beyond. This episode uncovers the truths behind these myths, and offer practical advice, expert insights, and real-world examples to help you navigate the complexities of building a nonprofit.…
In this episode, we guide you through the 11 essential steps you need to take before filing your 1023 Form to start a nonprofit. Whether you're just getting started or looking for clarity on the process, we break down the crucial tasks—like defining your mission, forming a board, and securing funding—to set you up for success. Tune in for actionable advice to ensure you're ready to take your nonprofit from concept to reality!…
In Part 3 of our series, we continue exploring the critical factors that new nonprofit leaders often overlook when starting their organization. From planning for long-term growth to understanding the importance of donor relations, we dive deeper into the practical elements that ensure long-term sustainability. If you're looking to build a nonprofit that lasts, this episode will provide the tools and strategies you need to avoid common missteps and set your organization on the right path.…
In this episode, we dive into the often-overlooked aspects of starting a nonprofit. New nonprofit leaders often face unexpected challenges, from legal and financial considerations to building a sustainable foundation. We break down key elements that are easy to miss but critical for long-term success, offering insights and tips to help avoid common pitfalls and set your organization up for growth.…
When most nonprofit leaders start an organization, they prioritize their passion and programs. But they don't have a plan on how to run, grow, and sustain it. That's what I'm going to talk about today in this episode.
When it comes to fundraising, building a relationship with your donors is very important! We're not chasing wallets here. Fundraising is a give-and-take relationship between the organization and the funders.
One of the things we talk about often is making sure that your organization is planning for what's in front of you and what is to come. In this episode, I'll walk you through the basics of fundraising planning.
It isn't easy to start and sustain a not-for-profit business when you hardly understand the concepts of this industry. That's why before running head-first into this business, it's important to invest in the right knowledge to ensure you know how to run, fund, and lead a nonprofit organization.
Does 'nonprofit' mean that you're not earning revenue? Many nonprofit leaders start a nonprofit organization without a clear understanding about the nonprofit business model. In this episode, I'm setting the record straight and explaining the nonprofit business model and the financials involved in running it.…
As a nonprofit leader, one of your primary tasks is to communicate effectively if you want your nonprofit to succeed. But who are you supposed to communicate with? How do you do it? Where do you start? Listen to this episode to find out!
In this episode, I talked about the realities of starting and sustaining a nonprofit—the things that people don't really talk about. Grab a cup of coffee, sit down, and take notes! ☕
Let's get something straight: how and where does the funding come from? If you're a nonprofit organization that needs revenue, listen to this podcast to find out!
Nonprofits are one of society's pillars during natural disasters, economic downturns, and other difficulties. Our organizations fill in the gap that the government and private businesses cannot serve. How can we make sure that we are prepared for these kinds of circumstances so we can still continue serving the community?…
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