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Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
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2021 APAC CX Maturity Report - Ep 4. The Future Of CX And AI
12:21
12:21
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12:21
Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Aust…
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2021 APAC CX Maturity Report - Ep 3. The Evolution Of The Contact Centre
9:59
9:59
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9:59
Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Aust…
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2021 APAC CX Maturity Report - Ep2. The Impact of COVID-19
7:52
7:52
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7:52
Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report.Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes.Based on a study of over 400 respondents across Austra…
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2021 APAC CX Maturity Report - Ep1. CX Maturity Model
11:28
11:28
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11:28
Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Aust…
…
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Conversations In Isolation - Freshworks - Sreelesh Pillai
40:51
40:51
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40:51
Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.Our eighth episode features Sreelesh Pillai, General Manager of Fre…
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Conversations In Isolation - DSA - Gillian Stapleton
40:41
40:41
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40:41
Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.Our Seventh Episode Features Gillian Stapleton, CEO of Direct Selli…
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Conversations In Isolation - Avaya - Simon Vatcher
38:43
38:43
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38:43
Simon Vatcher, Managing Director at Avaya, Australia and New Zealand joins Steve Nuttall, Director of Fifth Quadrant for a conversation in isolation. They talk about Simons unique experience having left his role as Vice President of Optus to take up the challenge of leading Avaya in the middle of a global pandemic.…
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