The Digital Transformation of FoodXervices Inc with Ng Nichol

Crucial Conversations

Join us for an inspiring conversation with Ng Nichol, the CEO of X-Inc group of companies, Co-Founder of The Food Bank Singapore, and board member of several NGOs. In this episode, we take a deep dive into Nichol's extraordinary journey with her family's food supply business, FoodXervices Inc, and her audacious digital transformation drive that turned the company's fortunes around.
We'll learn about the challenges she faced during the company's transition from a traditional business model to a tech-driven one, and how her meticulous, hands-on approach facilitated the process. Hear how Nichol spearheaded the company's foray into the digital space, teaching staff to use new technologies, setting up a corporate website, and implementing an Enterprise Resource Planning software to streamline operations.
Nichol shares her compelling story of rejuvenating the family business, acquiring it, setting up a modern enterprise, and navigating through the upheaval of the COVID-19 pandemic. Once again Nichol is faced with the consequences of a black swan event that has pushed this business to the brink of survival and she openly shares the challenges and next steps to be taken. We also unpack the amazing work being accomplished with the Food Bank and the positive impact this is having for those in need.
Tune in for an insightful dialogue on business transformation, resilience, and the power of digital technology.