The tools and concepts of Quality are powerful instruments to make things better--products, processes, and services. This podcast explores those ideas plus concepts of psychology, social and cultural norms, strategy, and business to strengthen the capability of professionals motivated to make things better--the Quality Warriors. The host is Keith Fong who is a Six Sigma Master Black Belt, Shainin Red X Master, and Robust Engineering Coach. He has over 20 years as a quality and continuous improvement practitioner, teacher, and coach. He has supported functions ranging from Engineering and Manufacturing to Finance and Human Resources internal to his employer and at suppliers and customers.