Matt Deseno is the founder of multiple award winning marketing businesses ranging from a attraction marketing to AI appointment setting to customer user experience. When he’s not working on the businesses he teaches marketing at Pepperdine University and he also teaches other marketing agency owners how they created a software company to triple the profitability for the agency. Our Sponsors: * Check out Kinsta: https://kinsta.com * Check out Mint Mobile: https://mintmobile.com/tmf * Check out Moorings: https://moorings.com * Check out Trust & Will: https://trustandwill.com/TRAVIS * Check out Warby Parker: https://warbyparker.com/travis Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy…
Protecting Operational Technology Systems: Tips, Tricks, and Insights In this episode of Off the Wire, Tanner and Anthony dive deep into the world of operational technology (OT) systems, discussing what they are, their importance in various industries, and how to protect them effectively. The duo covers the significance of reliable hardware and software controls, referencing the infamous Stuxnet incident as a wake-up call for OT security. They outline critical controls and practical tips for safeguarding OT environments, from network segmentation to passive monitoring and endpoint security. Tune in to learn actionable strategies to secure your OT systems and ensure operational reliability. 00:00 Introduction and Subscription Request 00:48 Understanding Operational Technology (OT) 02:07 The Importance of OT Security 04:56 Common OT Security Issues 11:13 Critical Controls for OT Security 15:02 Practical Tips for OT Security 25:12 Final Thoughts and Collaboration 26:55 Conclusion and Contact Information…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
Off the Wire: Exploring Tech Hardware Refreshes and Efficient Setups Join Anthony and Tanner in this insightful episode of Off the Wire as they discuss their philosophies on tech hardware, life cycles, and share their experiences with new tech devices. Whether it's choosing between desktops, laptops, iPads, smartphones, or even drones, Anthony and Tanner cover it all with real-world examples and helpful tips. Don’t miss out on their recommendations for reliable docking stations, innovative conference room setups, and how to handle surplus equipment. Tune in for a comprehensive guide to tech hardware that will help you make informed choices for your setups. 00:00 Introduction and Podcast Promotion 01:12 Philosophy on Hardware 02:09 Experiences with Different Brands 03:26 Desktop and Laptop Preferences 04:01 Challenges with Micro Form Factor PCs 07:58 Memory and Storage Specifications 14:19 Rugged Machines for Field Work 17:41 Monitor Setups and Preferences 21:30 Mobile Devices and iPads 26:36 Device Longevity and Battery Life 26:41 Company Policy on Device Rotation 27:48 Carrier Choices and Coverage 28:10 Private Networks and Device Restrictions 29:03 iPads and Cellular Service 29:39 Company Phones vs. Personal Phones 31:50 Managing Old Equipment 33:14 Internal Auction System 34:39 New Hardware Purchases 35:14 Docking Stations and Conference Room Equipment 41:24 Monitors with Built-in Docking Stations 45:30 Remarkable Tablets for Note-Taking 47:30 Drone Usage and Recommendations 50:51 Final Thoughts and Recommendations…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
VMware vs. Nutanix: Making the Right Virtualization Choice for Your Business In this episode of 'Off the Wire,' we dive into a major decision facing businesses of all sizes: should you continue using VMware or explore alternatives like Nutanix? With VMware's recent acquisition by Broadcom and subsequent pricing changes, enterprises are re-evaluating their virtualization strategies. Hosts Anthony and Tanner are joined by two special guests: Devin Costa from Jones Onslow EMC and Ben Hubbard from Flint EMC. Devin and Ben share their experiences and insights on sticking with VMware versus transitioning to Nutanix. They discuss pros and cons, cost implications, support structures, and the future of virtualization in their respective organizations. Whether you are contemplating a move or seeking to optimize your current setup, this episode provides valuable perspectives to guide your decision-making process. Don't forget to subscribe, leave a review, and share this episode if you find it helpful! 00:00 Introduction and Topic Overview 00:57 VMware's Acquisition by Broadcom 01:39 Guest Introductions: Devin Costa and Ben Hubbard 03:11 Ben Hubbard's Experience with VMware 09:32 Devin Costa's Experience with Nutanix 14:12 Comparing Costs and Decision-Making Processes 18:03 Future Hardware and Cloud Considerations 26:34 Exploring Cloud Solutions for Disaster Recovery 27:03 The Importance of Virtualization in Modern Infrastructure 27:55 Challenges and Benefits of Virtualization 31:09 Learning and Transitioning to New Virtualization Platforms 33:12 Support Experiences with VMware and Nutanix 40:02 Concerns About Future Price Increases 45:36 Advice for Organizations Considering Virtualization Options 51:53 Final Thoughts and Leadership Insights…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
Off The Wire: 2024 Tech and Cybersecurity Year in Review & 2025 Predictions In this episode of Off The Wire, hosts Anthony and Tanner cover a detailed review of 2024, focusing on significant advancements and incidents in technology and cybersecurity. They discuss notable headlines like the global IT outage caused by CrowdStrike, the Salt Typhoon incident involving Chinese hackers, and the implications of potential DJI drone bans. The episode delves into the rise of AI and its applications in everyday workflows, the ongoing shift to hybrid cloud models, and the increasing trend towards zero trust security frameworks. As they reflect on the year's technological strides, they also share insights on what to expect in 2025, including potential AI advancements and continued focus on zero trust architectures. Tune in for an engaging discussion on the past year's tech and cybersecurity landscape and a glimpse into the future. 00:00 Introduction and Episode Overview 01:06 Major Cybersecurity Incidents of 2024 01:15 CrowdStrike Global IT Outage 04:24 Salt Typhoon: Chinese Hackers and Telecoms 07:42 The DJI Drone Ban and Chinese Technology Concerns 12:37 The Rise of Generative AI in 2024 13:54 AI Integration in Everyday Tasks 17:22 Power Usage and Limitations of AI 20:33 Shift to OpEx Model and Hybrid Cloud 24:57 Changing Communication Trends 25:28 The Shift from Email to Chat 26:02 The Rise of Internal Chat Systems 30:00 The Impact of Starlink 32:15 Zero Trust Architecture Gains Traction 33:56 Looking Ahead to 2025 35:01 Building Internal AI Systems 37:28 AI Use Cases and Challenges 48:34 Optimizing Existing Technologies 50:02 Wrapping Up and Listener Engagement…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
Critical Alerts in Cybersecurity: Best Practices to Avoid Alert Fatigue | Off The Wire Podcast Welcome to Off The Wire, the podcast that helps you curb cybersecurity risks and tackle technology challenges. In this episode, IT executives Tanner and Anthony share insights on effective alert systems in cybersecurity. Drawing from their combined 35 years of experience, they discuss real-life scenarios, types of alerts crucial for situational awareness, and strategies to prevent alert fatigue. They also explore alert sources, essential configurations, and future considerations for OT environments. Join us to better understand how to tailor your alert system for optimal performance and security. Remove info from Zoom Info Trust Center | ZoomInfo 00:00 Introduction to Off The Wire Podcast 00:24 A Real-World Cybersecurity Incident 01:11 Understanding and Managing Alerts 03:50 Endpoint Detection and Response (EDR) Alerts 07:21 Domain and Firewall Alerts 12:58 Multi-Factor Authentication (MFA) and Network Activity Alerts 20:19 Situational Awareness and Account Hygiene 23:06 Environment Hygiene and Group Policy Changes 23:54 Firewall Commit Alerts and Protocols 25:32 Backup Alerts: Successes and Failures 27:11 Endpoint Monitoring and USB Drive Policies 28:39 Misconfigurations and VM Backups 29:22 MFA Bypass and Snapshot Alerts 31:41 Application Installations and Phishing Attacks 35:00 Physical Security and Surveillance 36:34 Future Alerts and Vulnerability Tools 37:57 Alert Sources and SIEM Alternatives 39:20 Managing Alert Fatigue 46:05 Final Thoughts and Listener Engagement…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
Mastering Microsoft 365: Tips, Tricks, and Best Practices In Episode 28 of the 'Off the Wire' podcast, hosts Tanner and Anthony delve into Microsoft 365 (Office 365), offering a comprehensive guide on migrating, optimizing, and securing the suite. The episode covers essential aspects like hybrid architecture configurations, licensing tiers, and the importance of 2FA and logging for security. They also explore tools like Outlook, Teams, OneDrive, and SharePoint, providing actionable insights on feature utilization, retention policies, and efficient file sharing. Along with personal anecdotes and practical tips, this episode is a must-listen for IT professionals looking to maximize their organization's use of Microsoft 365. 00:00 Introduction and Episode Overview 00:49 Thanksgiving Recap and Personal Stories 01:37 General Tips for Microsoft 365 Migration 03:02 Licensing and Vendor Recommendations 05:33 Retention Policies and Legal Holds 07:11 Training and Continuous Learning 09:50 Backup Solutions and Internet Redundancy 13:42 Automation and Efficiency in Microsoft 365 15:57 Security Best Practices 20:47 Outlook and Exchange Tips 24:52 Microsoft Teams Tips 29:59 OneDrive Tips 35:11 SharePoint Tips 41:57 Conclusion and Final Thoughts…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
Cloud Dreams vs. On-Prem Realities | Episode 27 In this episode of 'Off The Wire,' hosts Anthony and Tanner tackle the ongoing debate between cloud and on-premise solutions: 'Cloud Dreams vs. On-Prem Realities.' They discuss myths, pros, and cons of each, share their experiences, and delve into specific scenarios and examples, such as cost implications, security considerations, and integration challenges. They also explore the future of hybrid environments and how businesses can navigate these choices effectively. Tune in to gain insights and practical advice on making the best decisions for your IT infrastructure. 00:00 Introduction and Episode Overview 01:34 Cloud vs On-Premise: Personal Experiences 02:57 First Steps into the Cloud 04:30 The Ongoing Debate: Cloud or On-Premise? 09:22 Advantages of Cloud Solutions 17:51 On-Premise Benefits and Cost Considerations 25:22 Real-World Scenarios and Lessons Learned 27:15 Second Guessing Decisions During the Storm 27:43 Inherited Cloud Solutions and Their Challenges 29:05 On-Premise Phone System Issues 29:43 Deciding Between Cloud and On-Premise Solutions 31:20 Surprises and Costs in Cloud Services 33:27 Security Concerns in Cloud vs. On-Premise 42:41 Building IT Infrastructure from Scratch 46:09 Future Plans and Final Advice 52:41 Closing Remarks and Listener Engagement…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
Mastering Customer Service in IT: Strategies and Best Practices In this episode, we dive into the importance of customer service within IT departments, emphasizing its crucial role in driving innovation and improving user satisfaction. We discuss how IT professionals can develop and hone their customer service skills, the importance of effective hiring practices, and the benefits of using tools like ticketing systems to manage and resolve issues efficiently. We also touch on the significance of empathy, building trust and credibility, and maintaining good relations with other departments. Tune in for valuable tips and insights on enhancing customer service in your IT organization. 00:00 Introduction to Customer Service in IT 01:17 Challenges IT Professionals Face with Customer Service 02:38 The Importance of Hiring the Right People 04:50 Key Attributes for Customer Service Excellence 07:57 The Role of IT in Enhancing Business Efficiency 15:34 Proactive vs. Reactive IT Support 20:25 Implementing Effective Ticketing Systems 28:14 Building Relationships and Empathy 39:46 Maintaining High Morale for Better Service 40:38 Final Thoughts and Encouragement…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
In this comprehensive episode, we explore critical aspects of managing IT security, focusing on Active Directory audits, password hygiene, and privilege management. We share practical strategies for conducting thorough security audits, managing group policies, and ensuring effective password practices using tools like CrowdStrike and Microsoft Azure. Emphasis is placed on minimizing over-privileged accounts, leveraging secure remote access tools, and implementing Multi-Factor Authentication (MFA) to enhance security. The discussion extends to the importance of dynamic employee groups, regular auditing of both AD and non-AD integrated systems, and the necessity of maintaining detailed documentation for enhanced cybersecurity. Real-life examples and practical advice underscore the importance of curiosity and constant improvement in IT security practices, with regular reviews and a proactive approach to identifying and mitigating risks. Microsoft Entra Password Protection - Microsoft Entra ID | Microsoft Learn https://learn.microsoft.com/en-us/entra/identity/authentication/concept-password-ban-bad-on-premises Group Policy: Automatically Delete User Profiles Older Than Certain Number of Days Win 10 not working. - Microsoft Q&A https://learn.microsoft.com/en-us/answers/questions/441800/group-policy-automatically-delete-user-profiles-ol 00:00 Introduction and Episode Overview 00:04 Listener's Request: Active Directory Audit 02:14 Account Hygiene Tips and Auditing Processes 02:36 Handling Stale Accounts and Group Policies 04:48 Group Memberships and Elevated Access 09:35 Password Management and Security 16:41 Auditing GPOs and Password Expirations 19:56 Dynamic Groups and Documentation 29:34 File Sharing and Ransomware Stories 31:38 The Dangers of Open Shares 32:37 The Importance of Regular Audits 32:55 Onboarding and Job Role Audits 33:49 Offboarding and Permission Management 34:48 Curiosity in Cybersecurity 35:40 Overprovisioning Security Permissions 41:12 Vendor Access and Security Tools 46:30 Monitoring and Auditing Best Practices 47:57 Tools and Techniques for Better Security 51:36 The Importance of Continuous Improvement 01:01:52 Final Thoughts and Listener Engagement…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
Crisis Management: Lessons from Hurricane Helene In this episode of Off the Wire, hosts Anthony and Tanner discuss the impact of Hurricane Helene on regions like Western North Carolina and Eastern Tennessee, focusing on technological challenges and solutions. Tanner, from Blue Ridge Energy, shares insights into infrastructure resilience and the importance of multiple internet connections during disasters. They explore the role of alternative internet sources like Starlink, and highlight the value of having redundant systems and communicating with service vendors during crises. The episode also delves into challenges with cellular networks, emergency power setups, and the need for maintaining cybersecurity protocols during disasters. They emphasize the importance of supporting relief efforts and the psychological impact of witnessing such devastation. 00:00 Introduction and Welcome 00:09 Impact of Hurricane Helene 01:17 Devastation and Recovery Efforts 02:21 Technology Challenges During the Disaster 02:37 Internet Connectivity Issues 04:08 Starlink as a Backup Solution 10:09 Cellular Connectivity During the Crisis 18:53 Burnout and Mental Health Please feel free to contact us at show@offtheirepodcast.com…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
In Episode 23 of Off The Wire, Tanner and Anthony, two seasoned IT executives, delve into IT budgeting. They discuss their experiences, tips, and strategies for creating effective technology budgets, emphasizing the importance of aligning budgets with strategic plans. The episode covers auditing existing technology stacks, communicating with stakeholders, leveraging automation, and investing in staff training. Tanner and Anthony also explore future technology trends for 2025, such as AI, project management tools, and enhanced cybersecurity measures. Listeners are invited to contribute their thoughts on 2025 investments, making this a comprehensive guide for IT professionals navigating budget season.…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
Integrating ChatGPT: Your Newest Cyber Team Member In this episode of 'Off the Wire,' Anthony and Tanner explore the impact of ChatGPT on the cybersecurity field. With a combined 35 years of experience, they discuss harnessing ChatGPT to enhance cybersecurity measures and tackle modern technology challenges. They delve into ways ChatGPT can assist, such as generating policies, creating scripts, aiding in tabletop exercises, supporting incident response, and more. The episode also covers potential concerns about privacy and data security when using ChatGPT. Concluding with actionable insights, the hosts emphasize the importance of embracing AI technologies to improve efficiency and cybersecurity posture. 00:00 Introduction to Off the Wire Podcast 00:35 ChatGPT: The Newest Member of Your Cyber Team 01:32 Generative AI: Benefits and Concerns 03:33 Practical Uses of ChatGPT in Cybersecurity 04:51 Enhancing Cybersecurity Policies with AI 07:38 Incident Response and Script Creation with ChatGPT 11:58 Advanced Uses: Tabletop Exercises and Phishing Training 13:33 Incident Response Support and Log Analysis 19:14 Summarizing Reports and Enhancing Efficiency 27:12 Privacy Concerns and Safe Usage of AI 31:13 Final Thoughts and Podcast Outro…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
- Hosts: Anthony and Tanner, IT executives with 35 years of combined experience. - Episode Title: One Password to Rule Them All: The Case for Password Managers in the Enterprise. - Overview: Discussing the importance and benefits of password managers in the enterprise, sparked by personal experiences. Segment 1: The Need for Password Managers Problem Statement: - Frequent issues with lost passwords and user frustration with managing multiple complex passwords. - Importance of providing a password manager to prevent unapproved, less secure solutions. - 34% of employees use unapproved apps/tools, increasing security risks. Segment 2: Benefits of Enterprise Password Managers Security & Convenience: - Simplifies creation of complex passwords and supports MFA. - Allows secure sharing of passwords within teams. - Can lower cybersecurity insurance costs and help with compliance. Segment 3: Choosing the Right Password Manager** Open Source vs. Closed Source: - Open Source: Transparency, community review (e.g., KeePass, Bitwarden). - Closed Source: Often better support and UI (e.g., Keeper, 1Password). Tool Highlights: - Bitwarden: Open source, highly secure, supports self-hosting. - Keeper: Closed source, user-friendly, dark web monitoring. - LastPass: Not recommended due to past security breaches. Segment 4: Implementation Tips Start Small: - Pilot with a small, tech-savvy group. - Gradual rollout with strong training and support. Balance Security and Usability: - Tailor security settings to user needs and require MFA. Segment 5: The Future - Passkeys Passkeys Overview: - Passwordless authentication using cryptographic keys, a potential future replacement for passwords. Conclusion: Final Thoughts: - Encourage providing password managers that align with security policies. - Call to Action: Subscribe, share, and provide feedback for future episodes. - Closing Remarks: Thanks to listeners and recent giveaway winners.…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
**Introduction** - **Welcome Back:** Recap of the podcast’s focus on cybersecurity risk and technology challenges. - **Hosts’ Background:** Brief intro of Anthony and Tanner. - **Guest Introduction:** Anthony introduces Patrick Kelley from Leargas Security and Critical Path Security, who spoke about mental health at a recent cybersecurity conference. **Main Discussion** 1. **Guest’s Personal Journey** - Patrick shares his struggles with reading during childhood and how he overcame these challenges to succeed in cybersecurity. - The role of spite and determination in his early career, transitioning to more positive motivations later. 2. **Mental Health in Cybersecurity** - Discussing how Patrick manages imposter syndrome and the importance of mental health in leadership. - Patrick’s approach to supporting his team’s well-being, including forced PTO and promoting work-life balance. 3. **Leadership and Delegation** - The challenges of delegation, especially with trust issues. - Practical tips on effective delegation and building trust within a team. 4. **Cybersecurity Insights** - Importance of calm leadership during cybersecurity incidents. - Tips for SMBs, focusing on consolidating tools and starting with cybersecurity basics. 5. **Role of a Virtual CISO** - Explanation of what a vCISO is and how it can benefit SMBs, particularly in the energy sector. - Patrick’s commitment to serving the EMC community with affordable cybersecurity solutions. **Conclusion** - **Final Thoughts:** Emphasizing the importance of mental health in the cybersecurity industry. - **Call to Action:** Encouraging listeners to subscribe and follow on social media. - **Closing:** Thanking the guest and listeners, with a reminder to tune in for future episodes.…
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Off the Wire: A Play by Play on Cybersecurity and Technology Issues
Tools Referenced: Free SPF/DKIM/DMARC analyzer tools for DMARC setup - DMARCLY Learn and Test DMARC (learndmarc.com) DMARC Check Tool - Domain Message Authentication Reporting & Conformance Lookup - MxToolBox **Introduction:** **Welcome & Hosts Introduction:** - “Welcome back to Off The Wire, the podcast that helps you curb cybersecurity risks and tackle technology challenges.” - Introduction of hosts, Anthony and Tanner, with 35 years of combined IT and cybersecurity experience. **Episode Overview:** - Quick mention of today’s key topics: a special giveaway, an update on CrowdStrike, and an essential guide to email security (SPF, DKIM, DMARC). **Listener Appreciation & Giveaway:** - Celebrate the 20th episode and approaching 1,000 downloads. - **Giveaway Details:** - **Prizes:** ICON Flex Head Ratchet, Wera Ratcheting Screwdriver, Anker Wireless Earbuds. - **How to Enter:** - Review the podcast on any platform. - Share this episode on social media. - Email to the show’s email address to let us know. - **Drawing Date:** August 16th. **CrowdStrike Update & Cybersecurity Litigation:** - Discuss the ongoing CrowdStrike issue and Delta Airlines litigation. - Explore the implications of cybersecurity failures leading to lawsuits and potential industry impacts. **Guardians of the Email Galaxy (SPF, DKIM, DMARC):** - **SPF:** Prevent domain spoofing through proper SPF record setup. - **DKIM:** Ensure email integrity with digital signatures. - **DMARC:** Implement policies to manage failed SPF/DKIM checks and protect your domain’s reputation. - **Bonus:** Introduction to Verified Mark Certificates (VMC) for enhancing email trust. **Final Thoughts & Call to Action:** - Recap the importance of securing your email with SPF, DKIM, and DMARC. - Encourage listeners to verify their setups and enter the giveaway. - Reminder to subscribe and send feedback for future episodes. **Closing Remarks:** - Mention of upcoming episodes and acknowledgment of current events. - Thank listeners and sign off.…
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