We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
In Episode 23, we journey through Meraki's first six months - the triumphs, the hurdles, and most importantly, the lessons learned. We share candid insights from our start-up voyage and practical advice for fellow entrepreneurs. Tune in for a compact yet enriching exploration of life in a start-up and let our experiences inspire and guide your own entrepreneurial endeavors.…
Welcome to another episode of Fundamental Fridays, where hosts Thor and Devin are joined by special guest Matt Nistler from Abdo. Together, they unravel the complexities of navigating the tax landscape when starting a business. Matt, a seasoned Certified Public Accountant, provides invaluable guidance on choosing the right business structure, optimizing tax strategies, and avoiding common pitfalls. Join them for an engaging discussion packed with real-world examples, empowering entrepreneurs to thrive in the ever-changing tax landscape and maximize their financial success.…
Welcome to "Fundamental Fridays" with hosts Devin and Thor! In this episode, we explore the intersection of design and strategy with Eric Dallmann from Adaptive Studios. Join us as we uncover invaluable insights for an entrepreneur in the B2B Branding & Marketing space. Gain practical tips and tricks to thrive in the fast-paced world of entrepreneurship. Tune in now to elevate your game in design, strategy, and B2B success!…
Get ready for an electrifying episode of "Fundamental Fridays" with your dynamic hosts, Devin and Thor! They're diving deep into the exhilarating world of entrepreneurship versus the security of staying an employee. Brace yourself for an eye-opening exploration packed with thrilling stories, expert insights, and adrenaline-pumping strategies. Discover the keys to unlocking your true potential and gain the confidence to make the leap or hold steady. It's time to seize control of your destiny! Join Devin and Thor on this exhilarating journey now!…
Welcome to a special episode of 'Fundamental Fridays'! Join hosts Devin and Thor as they dive into the world of networking and share insider tips on how to become a true rockstar in this essential skill. Discover proven strategies, effective techniques, and powerful networking hacks that will help you build meaningful connections, expand your influence, and unlock countless opportunities. Whether you're a beginner or looking to level up your networking game, this episode will equip you with the tools and mindset needed to become a networking rockstar. Tune in now and become unstoppable in your networking journey!…
Welcome to another episode of Fundamental Fridays! In this episode, hosts Devin and Thor dive into the exciting and challenging world of starting your own business. With their combined expertise in entrepreneurship and business development, they share their insights, experiences, and tips on the ups and downs of building a successful enterprise from scratch. From finding your niche and developing your brand to overcoming obstacles and managing risks, Devin and Thor offer practical advice and real-world examples to help aspiring entrepreneurs navigate the competitive landscape of modern business. Whether you're a startup founder, a freelancer, or a seasoned business owner looking to expand your horizons, this episode has something for you. So, join Devin and Thor as they share their stories, strategies, and perspectives on the ups and downs of starting your own business. Tune in to Fundamental Fridays and don't miss a beat!…
Welcome to Fundamental Fridays, the podcast where we explore the fundamental principles of success in business and life. Today, we have a special guest joining us, Justin Woitalla, partner at Infinity Metal Fabrication and founder of PureDetail, a car detailing company. As a successful entrepreneur, Justin has a wealth of insights to share on what it takes to build a business from the ground up, manage a team, and balance work with family life. In this episode, we dive deep into his experiences as a solo entrepreneur and what it takes to build a thriving company. Join hosts Devin and Thor as they chat with Justin about his journey, his mindset for success, and his top tips for aspiring entrepreneurs. Whether you're a seasoned business owner or just starting out, there's something for everyone in this episode. So grab a cup of coffee, sit back, and get ready to learn from one of the best in the business. This is Fundamental Fridays, and we're excited to have you along for the ride.…
Join us in this captivating episode of Timeless Wisdom, as our host Meraki sits down with Ryan, the esteemed owner of Crown Jewelry. Together, they delve into the rich experiences and valuable lessons Ryan has accumulated over the years while running his successful business. Discover how the world of regal adornments has shaped Ryan's perspective on leadership, customer relationships, and personal growth. Don't miss this chance to gain unique insights from a seasoned entrepreneur and uncover the timeless wisdom embedded in the fascinating realm of royal-inspired jewelry.…
Welcome to Fundamental Fridays, the podcast that explores the essential elements of business success. Join your hosts Devin and Thor each week as they dive into a different business topic, sharing their insights and expertise to help you take your business to the next level. This week, we're exploring the power of storytelling in business. Whether you're crafting your company's brand story, sharing your own personal journey, or pitching a new product, storytelling is an essential skill that can help you connect with your audience and build lasting relationships. Devin and Thor bring their own unique perspectives to the topic, drawing on their years of experience in business and marketing. Devin is a seasoned entrepreneur with a passion for helping others achieve their business goals, while Thor is a marketing expert with a deep understanding of how to use storytelling to build brands and engage audiences. Together, they'll explore the art of storytelling in business, sharing practical tips and strategies that you can use to bring your own stories to life. So whether you're a business owner, marketer, or just interested in the power of storytelling, join us for Fundamental Fridays and discover how to use the power of story to transform your business.…
In this engaging episode of Fundamental Fridays, co-hosts Devin and Thor take a deep dive into the world of sales strategy. Drawing on their extensive experience in sales and business development, they share invaluable insights on how to develop effective sales strategies that drive revenue growth. Devin and Thor start by stressing the importance of understanding your target market and how to appeal to their unique buying preferences. They discuss the different sales approaches that can be used to connect with customers, such as consultative selling and challenger selling, and provide examples of when each approach is most effective. Next, they break down the sales process into key stages, from identifying and prioritizing leads to closing deals. Throughout each stage, Devin and Thor share their best practices and practical tips, including how to qualify prospects and handle objections. Listeners will appreciate the real-world examples shared throughout the episode, as well as the actionable insights that can be applied to any sales strategy. Whether you're a seasoned sales professional or a business owner looking to drive revenue growth, this episode of "Fundamental Fridays" is a must-listen.…
Welcome to "Fundamental Fridays with Devin and Thor"! In this episode, we're diving deep into "The Game Plan for Marketing Success: Strategies for Growth and Visibility". As entrepreneurs, we know that marketing is essential for growing our businesses, but developing a winning strategy can be daunting. That's why we've put together this episode to help you create a game plan that will take your marketing efforts to the next level. We'll cover everything from defining your target audience to crafting compelling messages and choosing the right channels to reach them. Whether you're just starting out or looking to refine your existing marketing strategy, this episode is packed with practical tips and tricks you can use to achieve your goals. So if you're ready to step up your marketing game and drive growth and visibility for your business, be sure to tune in! Don't forget to subscribe to our channel for more practical advice on building your business foundation. Thanks for watching, and we'll see you in the next episode of "Fundamental Fridays"!…
Get ready to dive into the world of sales channel strategy in this action-packed episode! We'll be sharing practical tips and tricks tailored for startups and companies planning their exit strategy. Discover why having a well-designed sales channel strategy is crucial for your success and learn the ins and outs of crafting a powerful, results-driven approach. Tune in as we unveil the secrets of navigating the sales channel landscape and empower your business with proven strategies for unstoppable growth!…
In today's crowded B2B marketplace, it's more important than ever to have a strong value proposition. But what exactly is a value proposition, and how can you create one that sets you apart from the competition? In this episode, we'll explore the key elements of a winning value proposition and provide practical strategies for building one that resonates with your target audience. Whether you're a startup or an established enterprise, you'll learn how to articulate your unique value proposition and leverage it to drive sales, retention, and growth. Join us for this insightful discussion and unlock the power of value proposition for your business.…
On the 10th episode of Fundamental Fridays, join hosts Devin and Thor as they explore the elusive world of target markets. Figuring out who your ideal customers are and how to reach them can feel like a daunting task, but our hosts are here to guide you through the process. They will discuss various approaches to identifying your target market, from conducting market research to analyzing online data and tracking customer behavior. Additionally, they will offer tips for creating targeted messaging that speaks directly to your audience and crafting personalized experiences that build brand loyalty. Whether you're a startup founder or a seasoned marketer, this episode is packed with practical insights to help you crack the code and unlock the potential of your target market.…
Welcome to episode 9 of Fundamental Fridays! In this episode, our hosts Devin and Thor are joined by special guest Jared Goldeman, a successful entrepreneur and part owner of his family's garden center, who has applied market analysis to help grow his business. Jared has a wealth of practical experience to share. He'll provide insights on how he has applied market analysis to his business, and how other entrepreneurs can use these strategies to make informed decisions that drive growth. If you're interested in entrepreneurship or just curious about how market analysis can help businesses thrive, then you won't want to miss this episode. Devin, Thor, and Jared will guide you through the world of market analysis, explaining the principles and practices that underpin this essential business tool. So join us for episode 9 of Fundamental Fridays, and get ready to learn from Jared's expertise and unique perspective as an entrepreneur who has successfully applied market analysis to grow his business.…
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