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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

約 3 日前22:42

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22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

The Dispatch by Molly Wood

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コンテンツは Dispatch by Molly Wood and From Marketplace によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャストコンテンツは、Dispatch by Molly Wood and From Marketplace またはそのポッドキャストプラットフォームパートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。

Marketplace's Molly Wood hosts a new weekly feature: dispatches from the weird world of business and tech in the Bay Area.

… continue reading

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#Tech #Dispatch By Molly Wood #Marketplace

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The Dispatch by Molly Wood

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updated 約 9 年前

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コンテンツは Dispatch by Molly Wood and From Marketplace によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャストコンテンツは、Dispatch by Molly Wood and From Marketplace またはそのポッドキャストプラットフォームパートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。

Marketplace's Molly Wood hosts a new weekly feature: dispatches from the weird world of business and tech in the Bay Area.

… continue reading

19 つのエピソード

#Tech #Dispatch By Molly Wood #Marketplace

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Dispatch, Ep 19: WWDC preview 14:52

9 years前14:52

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14:52

Next week is a big one in the tech world news: WWDC, Apple's developer conference, kicks off in San Francisco on Monday morning with a 10 a.m. (PT) keynote. And it's widely expected to be ... kind of boring? That's to hear some of the press tell it, anyway, based on rumors that there won't be any hardware announcements and only minor software improvements. I would argue that while hardware is sexy, there are plenty of ways to make software, apps, artificial intelligence and the like interesting — but you have to have something to say. And it's true that at WWDC, that's far from certain. For this week's Dispatch, I took advantage of being in New York to jump in a studio with Ben Johnson, host of Marketplace Tech, so we could engage in the time-honored tradition known as "the WWDC preview."…

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Co-living startups: the commune is back, but for profit 6:11

9 years前6:11

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6:11

Trend alert! Communes are back! But not in the way you're probably thinking of. Group housing is a big trend among 20- and 30-somethings (although not exclusively), but this time around, they're calling it "co-living," and it comes with a twist: it's not just a lifestyle, it's a business model.

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Dispatch, Ep 17: Game of Thrones recap readers, unite! 4:32

9 years前4:32

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4:32

Let's take a trip into the wonderful world of TV recaps.

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Ep 16: The problem with Google 5:09

9 years前5:09

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5:09

For every Gmail, Chromecast and Chromebook, there's a Nexus Q, a Pixel computer and a Google Glass.

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Ep 15: Hate shopping? Just disrupt it! 5:45

9 years前5:45

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5:45

Is retail dead, or just needing a reboot? Molly's about to find out.

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Ep 14: It's a meal delivery apocalypse 5:58

9 years前5:58

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5:58

In this week's Dispatch, I argue that the fundamentals that make these businesses so hard to grow might also mean that as they grow, they get less satisfying. http://www.marketplace.org/2016/05/04/world/dispatch-ep-14-its-meal-delivery-apocalypse

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Dispatch, Ep 13: Tech is the new car dealership for pro athletes 5:38

9 years前5:38

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5:38

This week's Dispatch is truly a dispatch from the field! I'm writing this now from New Orleans, where I've been attending the Collision Conference, a confab of startups, investors, marketers, journalists, assorted tech industry smart people and, as it happens, a surprising number of athletes and sport-related tech companies.…

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Dispatch, Ep 12: Airbnb, but for young hipsters. Oh, wait... 7:00

9 years前7:00

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7:00

Molly has the most San Francisco day ever.

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Dispatch, Ep 11: Firefly bottoms and bird bones 5:02

9 years前5:02

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5:02

Facebook's chatbots, Yahoo's bidding war and biomimicry.

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The Dispatch, Ep 10: Beware the vapor-gadgets 4:39

9 years前4:39

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4:39

This week on The Dispatch, we talk about Nest Labs' announcement that it will shut down its smart home hubs. Plus, Oculus fails to deliver its first batch of Rift headsets, and Tesla earns $275 million from Model 3 pre-sales.

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The Dispatch, Ep 9: Silicon Prairie 4:10

9 years前4:10

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4:10

This week on The Dispatch, we hear from just one of many drone startups plying the increasingly crowded skies over North Dakota, where Molly's on vacation. Plus: some thoughts on Waze.

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The Dispatch, Ep 8: Checking in safe on Facebook 5:57

9 years前5:57

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5:57

This week, Molly Wood looks at the use of social media in the aftermath of a natural disaster or terrorist attack. Facebook's Safety Check — a feature that enables users to report themselves as safe — has garnered criticism because of its selectivity, becoming activated after some events and not others. But it can be a powerful tool. Wood spoke with one woman who was across the street from the Brussels airport when the bombs went off on Tuesday morning. For her, the social network provided solace.…

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The Dispatch, Ep 7: Will VR for games take off? 3:39

9 years前3:39

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3:39

This week, Molly dives into the Game Developers Conference in San Francisco and finds out why developers are cautious about virtual reality and its potential complications. Plus, a look at Apple's face-off with the FBI over privacy.

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The Dispatch, Ep 6: Steph Curry and the economics of 3-pointers 5:46

9 years前5:46

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5:46

This week, Molly talked to basketball star Stephen Curry of the Golden State Warriors about water--the crisis in Flint, Michigan; digging wells in Africa. They also talked about the economics of his specialty: the 3-point shot. He was fresh from setting an NBA record the night before, for the most 3-pointers in a single season. That would be 300. http://www.marketplace.org/2016/03/10/world/dispatch-steph-curry-and-economics-3-pointers…

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The Dispatch, Ep 5: Amazon's new Echo family 6:40

9 years前6:40

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6:40

This week, Molly tries out the Amazon Echo...and likes it! She also tried out the Amazon Tap, a portable Bluetooth and WiFi-connected speaker that has Alexa built in and the Echo Dot, the smaller, cheaper, more space-conscious Echo.

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