))
Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
…
continue reading
Add a strapline
…
continue reading
The goal of the Small Business Enterprises Supportive Services Podcast (SBE Podcast) to is to be a resource for business owners. Some SBE Podcast business podcasts will be weekly workshop topics regarding various business topics and others will be in-depth conversations with experts recorded and shared with the SBE community. The SBE was created to provide training and consulting services that will enable SBEs to acquire the proficiency, expertise and experience necessary to compete for fede ...
…
continue reading
In the final Supportive Podcast of the year, Santa's dealing with change, just like the rest of us, and Mat has some thoughts and thanks as we consider 2025.
…
continue reading
A stranger delivers a USB-C stick from the future, and Mat discovers it contains a recording of a corporate onboarding for new support staff in November of 2028. What does it all mean?
…
continue reading
1
Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping
55:06
55:06
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
55:06
Mat's away on sabbatical, so this month we're sharing an episode of Epochal Growth, hosted by Sarah Caminiti and featuring Ben McCormack. Huge thanks to Sarah for sharing her interview with us. To hear more from Sarah on Epochal Growth, visit https://www.epochaloperations.com/epochal-growth ___ In Episode 6 of Epochal Growth, host Sarah Caminiti si…
…
continue reading
1
Supportive Shorts — My First Customer Service Job
2:59
2:59
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
2:59
Mat describes his first customer service experience working as a paper boy. What was yours? Email thesupportive@helpscout.com to let us know.
…
continue reading
Mat chats with Elyse Mankin, experienced support leader and former headband girl to talk about her experiences moving from frontline support into a leadership role. They discuss the challenges of making time to get out of the queue, Elyse's strategies for planning her time, delegation, and focus, her favourite leadership resources, and the power of…
…
continue reading
1
Episode 4 - Greatest Mistakes in Customer Service History
19:26
19:26
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
19:26
In this episode, Mat shares stories and lessons from six examples of customer service fails throughout history — from poor quality trade goods in ancient Mesopotamia to spectacularly bad motel service in present-day Australia.
…
continue reading
The Biden/Harris White House recently announced their "Time is Money" governmentwide crackdown on customer unfriendly practices. What's it all about, and will it make any difference to real world customer experience for Americans...Mat Patterson takes a look. Here's the White House statement: https://www.whitehouse.gov/briefing-room/statements-rele…
…
continue reading
Ben Henderson — product manager, former DJ, and boot Tetris expert — chats with Mat about his role and how customer support leaders can most effectively make their case for product changes and fixes. Plus, an Aussie slang challenge! For show notes, relevant links, further reading, and a full transcript visit: https://helpscout.com/resources/support…
…
continue reading
Evidence that Australia loves Tina Turner, and how new technology may prove Tina wrong - in that support teams may actually need another hero.
…
continue reading
1
Episode 2: Self-Service is the Future of Online Support
16:52
16:52
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
16:52
Self-service technology ancient and modern, a German monk, and Shawna explains Gross Margin in this episode of The Supportive Podcast. For show notes, transcript and further reading: https://www.helpscout.com/resources/supportive-podcast/S1E2/ Mat makes the claim that the future of online support is self-service. More specifically: elf-service driv…
…
continue reading
In this in-between non-episode, Mat talks about why Help Scout is not an AI-first company.
…
continue reading
1
Episode 1: AI and the Future of Support Teams
17:17
17:17
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
17:17
AI and the future of support teams, 3 truly terrible predictions, several action items for support leaders, and Shawna explains the Rule of 40. https://www.helpscout.com/resources/supportive-podcast/S1E1/ 3 terrible predictions from history: Mail delivery by rocket Automation will make a second job as socially unacceptable as bigamy Steve Ballmer: …
…
continue reading
Check out the trailer for the upcoming Supportive Podcast from Help Scout.
…
continue reading
Small Business Success in 10 Steps
…
continue reading
1
A 10 Step 2019 Action Plan for Small Business Success
4:59
4:59
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
4:59
10 Action Steps Business Owners can employ to have success in 2019.
…
continue reading
1
Episode 242 – Convenience is King of Social Customer Care
20:40
20:40
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
20:40
A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service b…
…
continue reading
1
Episode 240 – 2018 Predictions for Digital Customer Care
22:43
22:43
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
22:43
A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 …
…
continue reading
A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
…
continue reading
A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service b…
…
continue reading
A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 r…
…
continue reading
A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 …
…
continue reading
1
Episode 234 – Rewind – Use Automation to Reduce Handle Time
23:01
23:01
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
23:01
A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
…
continue reading
1
Episode 233 – Measuring Customer Satisfaction on Social Channels
24:34
24:34
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
24:34
A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by Wo…
…
continue reading
1
Episode 230 – Social Care Stats and Trends by Provide Support
19:45
19:45
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
19:45
Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
…
continue reading
A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by Wo…
…
continue reading
1
Episode 226 – Providing Consistent Support on Digital Channels
19:37
19:37
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
19:37
A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 r…
…
continue reading
Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
…
continue reading
1
Episode 224 – Features to Look For in a Social Customer Service Engagement Platform
19:03
19:03
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
19:03
A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
…
continue reading
A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by Wo…
…
continue reading
A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting……
…
continue reading
A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 r…
…
continue reading
1
Episode 220 – Frankie’s 5 Tips for Responding During Severe Weather
16:43
16:43
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
16:43
Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
…
continue reading
1
Episode 219 – Prioritizing Digital Care Volume
21:58
21:58
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
21:58
A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
…
continue reading
1
Episode 218 – Calculating Holiday Season Staffing Needs
17:17
17:17
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
17:17
A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by Wo…
…
continue reading
1
Episode 215 – Comparing Chatbot and Human Engagements
15:43
15:43
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
15:43
Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
…
continue reading
A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
…
continue reading
Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
…
continue reading
1
Episode 207 – Attracting and Keeping Millennial Employees
18:11
18:11
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
18:11
A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting……
…
continue reading
A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 r…
…
continue reading
Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
…
continue reading
1
Episode 204 – Interesting Tech from Incite Group’s CSS West
17:28
17:28
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
17:28
A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
…
continue reading
1
Episode 203 – Top 3 KPIs from Incite’s CSS West
24:38
24:38
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
24:38
A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by Wo…
…
continue reading
1
Episode 202 – Top 10 Contact Center Goals for 2018
22:27
22:27
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
22:27
A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting……
…
continue reading
1
Episode 201 – Go Proactive with your Social Customer Care
23:00
23:00
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
23:00
A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 r…
…
continue reading
Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
…
continue reading
1
Episode 199 – Conversocial’s Case Management for Social Media with Jason Valdina
34:31
34:31
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
34:31
A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
…
continue reading
1
Episode 198 – Initial Response Time is Critical in Social Customer Care
23:24
23:24
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
23:24
A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by Wo…
…
continue reading
1
Episode 197 – Incite Group Customer Service Summit West Pre-Game
17:12
17:12
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
17:12
A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting……
…
continue reading
1
Episode 196 – The Future of Digital Interactions
21:48
21:48
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
21:48
A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 r…
…
continue reading
1
Episode 195 – Clarabridge C3 Washington DC Post Game
19:17
19:17
「あとで再生する」
「あとで再生する」
リスト
気に入り
気に入った
19:17
Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
…
continue reading
