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Steph McGovern and an expert panel discuss major global business trends, their impacts on the insurance industry and the challenges they pose to insurance brokers. At a time when business and technology are constantly changing, which fundamental worldwide shifts will have the greatest impact on businesses, and entire industries? What risks do we need to mitigate against, and which changes offer the most exciting opportunities? A podcast series by Allianz Insurance. Want to find out more abou ...
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Helping businesses understand the risks of lithium-ion batteries
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Lithium-on batteries have become increasingly common in business and our everyday lives. Although fires caused by these batteries are relatively rare, they can be catastrophic. In this episode, we discover what lithium-ion batteries are, what the risks are, and what happens when lithium-ion batteries catch fire. Discussing how to handle these batte…
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eCommerce and the implications for the insurance industry
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With the rapid development of eCommerce in the last five years, our latest episode looks at how businesses can keep up with new technology, supply chain disruption, and increasingly demanding customers and how insurers can help businesses stay secure as they evolve. We discuss the future of eCommerce and the next challenges this sector faces with o…
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How marginal gains can lead to Olympic Gold and business success
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In another special episode of Insurance Tomorrow, we look at how preparation and how marginal gains can lead to success, inside and outside of the sporting arena. As the proud partners of Team GB and ParalympicsGB, we thoroughly enjoyed talking to Jonny Riall, Head of Performance Services, ParalympicsGB and Helena Rowlands, Olympic and English rugb…
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With the Olympic and Paralympic Games just a few weeks away, in this special episode of Insurance Tomorrow, we look at the parallels between sport and business life, and how resilience, marginal gains and thorough preparation can benefit a range of situations, from the trackside to the workplace. As the proud partners of Team GB and ParalympicsGB, …
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Evolution of Products, Digitalisation and Customer Behaviours
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What do brokers need to know? What is it going to take to bring the insurance industry into a new era of trust, climate risk and changing customer behaviours? How can the industry make its products better, and provide cover the that people and companies need? We discuss the future of insurance products and how they will evolve in the next ten years…
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The BIBA conference has a well-earned reputation for showcasing the most influential and inspiring trends for our industry. In our BIBA special episode we discuss the future of customer experience, how brokers drive the insurance sector, and how things could change over the next decade. From personalisation of products to the digital journey our ho…
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Autonomous vehicles or self-driving cars are supposed to be just round the corner, but we’ve been saying this ever since the first episode of Insurance Tomorrow. They may seem like something from science fiction, but a few specialised examples could hit the roads in a few years time. The benefits and implication the technology could bring are huge,…
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In the last episode of Insurance Tomorrow for 2023, we look back at some of the most significant issues we have discussed over the past year, as we examine some of the most important global trends in the months and years to come and explore how they might affect the insurance industry. Our host - Steph McGovern - discussed the cost of living crisis…
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In this episode we look at how the insurance industry can drive the transition to Net Zero, and the importance of ESG for Business. Net Zero is now a well-known phrase, but we ask how we can translate into it with urgency. It’s something Governments can push but business and the insurance industry can help change mindsets and processes. While the t…
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It seems we have a big problem with financial literacy in the UK. More young people struggle with simple calculations, and a recent survey for Allianz said even adding up basic change was an issue many struggle with. We explore what this means when it comes to buying insurance, why people are so bad at calculating risk, and whether it would help if…
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Over the past few months we've heard a lot about AI, or Artificial Intelligence. In this podcast we explain how AI can analyse data from various sources such as customer information, accident reports, and policy details. Discussing how AI can help the insurance industry by assessing the validity of claims, calculate payouts, and even detect fraudul…
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Recorded live in front of a studio audience from the 2023 BIBA Conference in Manchester. Hear some of the most influential speakers in the industry discuss the key issues facing brokers today, from how the cost of living crisis may cause more under insurance to how AI can help the industry fight fraud. Our host - Steph McGovern - is joined by: Colm…
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Fighting Fraud: how the insurance industry fights back
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Allianz Commercial detected £70 million worth of insurance fraud in 2022, an increase of over ten percent on the previous year. This is similar to other fraud upticks, when with each economic downturn, insurers usually see fraud escalate. In this episode we drill into the reasons why, and what can be done to combat the fraudsters. Our guests explai…
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The Skills Shortage: Getting Staff Back to the Workplace
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Many small businesses have struggled to recruit people in the last year, partly because fewer people are in employment than before the pandemic. It looks like one of the biggest risks for small businesses is that they will find it difficult to grow if they can’t find enough staff. The government is encouraging older workers back to the office, afte…
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It’s not been an easy time for business owners over the last few years. In this episode we talk about how to ensure your business remains resilient in challenging times. Over two thirds of SMEs in the UK are concerned about the ongoing cost-of-living crisis, inflation and energy prices. The economic outlook is uncertain, with increasing inflation, …
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In the last episode of Insurance Tomorrow, we look back at some of the most significant issues we have discussed over the past year, as we examine some of the most important global trends in the months and years to come and explore how they might affect the insurance industry. Our host - Steph McGovern - discussed the future of claims, cybersecurit…
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Making Flexible Working Work For Your Business
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In this episode we talk about the new ways of working in a post pandemic world, and what can be done to help businesses, customers, and employees thrive in this environment. Flexible working has been shown to provide employees with more control, transmits trust, allows for a better work-life balance and can even have a positive effect on the enviro…
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Environmental, Social and Governance Insurance
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Just how does ESG impact on insurance? Sustainable insurance is a strategic approach where all activities in the insurance value chain, including interactions with stakeholders, are done in a responsible and forward-looking way by identifying, assessing, managing and monitoring opportunities associated with environmental, social and governance issu…
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Are you thinking of going electric - with your car that is? From 2030, there won't be a choice: new conventional petrol or diesel cars and vans won't be sold in the UK. We look at the implications as we move to e-mobility for the insurance industry. From where liability lies if there is an issue with charging vehicles, and the infrastructure behind…
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One of the worst mistakes a firm can make happens before a loss occurs, is to be underinsured. With inflation increasing over the next few years, many small firms may accidentally be in a position where their insurance doesn’t cover the full value that could be lost. The pandemic has resulted in many businesses operating in ways they didn't expect,…
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Allianz’s 2022 Risk Barometer ranked cyber-security the number one threat to businesses in the near future. Attack can vary from bringing down entire computer networks to large data breaches. However, cyber crime doesn’t discriminate depending on the size of the company - it can impact all sizes, from one person operators to large companies. There …
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The Evolution of Claims: What do brokers need to know?
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How can the insurance industry make the process of making a claim less stressful for policy holders? The podcast looks at how to make the claims process easier and simpler, how some subtle changes to the claims process are better for the environment, and what increasing inflation means. Listen to find out what this means for brokers and the broader…
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Steph McGovern chats with Steve Kelly from Allianz, Daniel Grosvenor from Deloitte and Kris Timmermans, European Renewables Lead from Accenture, to discuss the opportunities that the transition to renewable energy may bring and what is currently holding it back. How is the insurance industry helping and how is it likely to be affected? See omnystud…
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Over the last 18 months, the pandemic has made uncertainty a shared theme amongst businesses. Not to mention other external factors such as Brexit, economic downturns and natural disasters. And there’s no doubt that the ingenuity, resilience and flexibility of supply chains have been tested, as they have sought to maintain essential operations. Bus…
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The way our buildings are constructed has come a long way in recent years, and is still changing and improving. New methods significantly reduce the impact of construction on the environment and also cost less – but being so new, how do they compare with the methods that have been around for hundreds of years? And what impact could this have on the…
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Our 2021 ‘BIBA Special’ episode of the series, with the virtual conference taking place on the 12th and 13th May. Steph is joined by four of our Allianz senior board members to discuss some of the key topics which are to be covered at the BIBA 2021 conference, with a focus on building resilience, together. The topics include the future of insurance…
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Underinsurance isn’t a new concept and has always been an issue for insurers, brokers and businesses of all sizes. But given the events of the last year – namely the pandemic and Brexit - businesses might be facing more underinsurance than ever before. Businesses have had to adapt their businesses; with their employees working from home or changing…
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Recently, open banking has enabled authorised third parties to access the financial data of individuals and businesses, to provide recommendations on products and services. The FCA is now looking at how this data sharing could help sell other financial products such as insurance. This is known as open finance. But what impact could this have on the…
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‘Emobility’ is a concept referring to electrified power in all types of vehicles – from electric cars, to scooters and e-bikes. Emobility already exists today in many forms and is continuing to grow, and it’s predicted that electric vehicles will become common transport on our roads across UK by 2030. But what will be the impact of this for brokers…
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Business Resilience and the Insurance Industry
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In the last year, ‘resilience’ has become a buzzword, as businesses are faced with the uncertainty caused by external factors more than ever; the pandemic, economic downturn, natural disasters or the potential of other threats like cybercrime. Steph McGovern explores business resilience and its impact on the insurance industry with: Stephanie Smith…
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We use smart technology every day without really thinking about it – from watches to speakers, mobile phones to doorbells. Technology like this on a much larger scale is having a significant impact on industry, representing the fourth revolution in manufacturing. Steph McGovern explores smart industry and its impact in the insurance industry with: …
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5G will mean faster download and upload speeds. But this isn’t just good news for uploading content to Instagram. It has the potential to be an indispensable technology for business. There are suggestions that by 2035, 5G will enable $12.3 trillion of global economic output and support 22 million jobs worldwide. It could enable the health service t…
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Three of our Allianz senior board members join us to discuss the future of insurance, in light of the recent Covid-19 global pandemic. How will it impact the insurance industry, brokers and SMEs in the next years and decades to come? Joining us for this discussion are: Simon McGinn, General Manager, Neil Clutterbuck, Chief Underwriting Officer Grah…
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Sustainable Claims and the Insurance Industry
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Sustainable Claims is a crucial element of Allianz’s business and combines protecting customers while aiming to meet environmental commitments. It means that physical damage resulting in a claim could be fixed using recycled or sustainable products. But it’s about much more than parts. Discussing the future of sustainable claims, our new host - Ste…
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February 2020 was the wettest on record for England according to Met Office Statistics. The UK was hit by two storms; Denis and Ciara in subsequent weekends causing storm damage to hundreds of homes and businesses across the country. By contrast, the summer of 2019 saw the UK’s highest ever temperature recorded. A high of 38.7 was measured in Cambr…
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This year, Cyber Crime took the top spot on the Allianz Risk Barometer for the first time on its own. Businesses are facing a number of challenges such as larger and higher cost data breaches, more ransomware incidents and the increasing prospect of litigation after an event. But have the risks changed since we last looked at this subject and has t…
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There is plenty of excitement around Blockchain, but could it transform the global insurance industry? It’s also widely acknowledged that many businesses are only just starting to get to grips with what is possible. Nick Hewer discusses blockchain with Adam Rates, Head of Strategy and Architecture at Allianz, Michael Cook, UK Insurance Blockchain L…
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More than half of all humans globally live and work in cities and urbanised areas, with this set to increase to 68% by 2050. Taking population growth into account, the United Nations estimates that this could mean another 2.5 billion people will be living in the world’s cities. So cities are becoming smarter. Risks will change. Old risks such as of…
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Connected Buildings and the Insurance Industry
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Smart devices – connected through the Internet of Things, talking to each other, and harvesting data in real time – are on the rise. By 2020, more than half of major new business processes and systems will incorporate some element of the Internet of Things. It has the potential to completely redefine the traditional insurance business model, shifti…
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Insurers have always gathered data to understand the nature of the risks they insure against. However, with such unprecedented volumes of data from new sources now available, and rapid advances in technology, it can be stored and analysed much more quickly than in the past. So what tangible changes will this bring for customers and brokers alike? N…
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Three of our Allianz experts from across the business join us today to discuss how sustainability will affect the insurance industry and businesses and what can be done. We look at some of the key areas sustainability and climate change are having an impact on in the insurance and business sector right now and in the importantly, in the future. We …
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Changing Workplaces and the Insurance Industry
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The working week no longer means Monday to Friday, 9 to 5. Home working and the gig economy are changing the workplace, and according to figures published by the ONS in February 2019, the number of self-employed people in the UK increased from 3.3 million people in 2001 to 4.8 million in 2017 – that’s just over 15% of the workforce. So in this era …
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Business Interruption and the Insurance Industry
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Business Interruption, both damage and non-damage, can have catastrophic consequences ,yet research shows that only 1 in 3 UK business have sufficient cover. Nick Hewer's panel discuss the changes to BI insurance in recent years, and how brokers can offer customers more comprehensive advice on the subject. Joining Nick are: Donna Smith – Former Und…
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Nick Hewer welcomes three of our Allianz senior board members - Simon McGinn, General Manager, Neil Clutterbuck, Chief Underwriting Officer and Graham Gibson, Chief Claims Officer. This round table discussion explores key trends and topics which are to be covered at the BIBA 2019 conference such as Cyber and Mental Health in the Workplace. See acas…
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Robotics are revolutionising many parts of the business world, including the insurance industry. Advocates for the technology promise that it will be a positive influence for a workforce, increasing productivity and freeing up people for more beneficial roles. But in reality, is this true? And how will it affect insurance in the future? Nick Hewer …
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In 2016, insurers detected 125,000 dishonest insurance claims valued at 1.3 billion pounds - according to the Association of British Insurers. But the insurance industry is fighting back. Earlier this year, Allianz announced they’d made record savings of nearly 63 million pounds in their battle against insurance fraud. So what tricks are fraudsters…
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Technology has revolutionised the business world, from the way an organisation interacts with customers or clients to the way they store and read data. According to Allianz, by 2020 the data universe will reach 40 zettabytes – that’s the equivalent of every person in the world filling ten 64GB smart phones with data The research also suggests cyber…
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A recent report estimates there will be more than 76,000 drones in use across UK skies by 2030, with nearly 630,000 people working in the drone economy, adding £42 billion to UK GDP. They’re already being used in many sectors including farming, the emergency services and the insurance industry. But their relatively low cost also means they are affo…
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Customer Engagement and the Insurance Industry
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Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for th…
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Brexit is only months away, so what will it mean for the UK insurance industry? What tangible effects has the referendum decision already had? What impacts and risks should UK businesses and insurance brokers already be planning contingencies for? Which possible opportunities should we be poised to take advantage of? NIck Hewer hosts an in-depth di…
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