最高の Consumer Friend ポッドキャスト (2024)

1
Battling Rogue Traders: Licence to Build 37:55

11d ago37:55

37:55

Protecting Consumers from Rogue Builders Host(s): Adam Carter Louise Baxter MBE (LouBax) Guests: Sara Griffiths – Consumer advocate and victim of rogue building practices Sam Davison – Police officer, advocate for change, and victim of rogue building practices Episode Summary: In this episode of the Consumer Friend Podcast, Adam and Louise are join…

1
Understanding Human-Centric Communication 37:42

25d ago37:42

37:42

Modern Communication with Nick Looby Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Nick Looby – Modern communication specialist, keynote speaker, TEDx presenter, and author of Modern Zombies. Episode Summary: In this episode, Adam and Louise are joined by Nick Looby, an expert in human-centric communication. With over a decade of experi…

1
You Don't Own Me – Understanding Domestic Abuse 37:16

1M ago37:16

37:16

Championing Survivors with Lucy Wade from You Don't Own Me Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Lucy Wade – Founder of You Don't Own Me (YDOM), a platform for raising awareness of domestic abuse and offering resources and support to survivors. Episode Summary: In this powerful episode of the Consumer Friend Podcast, Adam and Lo…

1
Citizens Advice: Supporting Communities and Navigating Consumer Issues 34:16

2M ago34:16

34:16

Release Date: 30/09/24 Host(s): Adam Louise (LouBax) Guests: Jon Walters – Senior Service and Contract Manager, Citizens Advice Judith Wood Archer – Senior Delivery Director, Society Matters Citizens Advice Gateshead Episode Summary: In this episode, Adam and Louise are joined by Jon Walters and Judith Wood Archer from Citizens Advice. The discussi…

1
WTF! - What the Fraud! 43:46

2M ago43:46

43:46

In this episode, Adam and Louise sit down with Paul Maskall, a leading expert in fraud prevention, to discuss the emotional response to fraud. They explore why people often think fraud won't happen to them, despite it being one of the most common crimes in the UK. The conversation delves into human behaviour, how criminals exploit our emotional sta…

1
Season 4 - Teaser 5:38

2M ago5:38

5:38

A quick look at whats going to be coming up in season 4 of the all new Consumer friend Podcast. This season is going to be slightly different, each pod will have a special guest talking about the work they do in their field. From human behavior, communications and fraud, we have a wide range of consumer issues covered. We hope you enjoy. Send us a …

1
Ask the team - Season 3 higlights 25:42

7M ago25:42

25:42

Adam and Lou are back for the final episode in season 3. Lou answers a few questions that have come in from consumers over the last couple of months, a few around second hand cars and building work. They also talk through the previous podcast and discuss what's coming for season 4. Thank you all for listening. Send us a text Please like, subscribe …

1
Your data! Where does it go? 33:44

7M ago33:44

33:44

Adam and Lou are joined by James Walker, a consumer champion who has developed tools to help people understand and exercise their rights. How does your data get moved around the world? how do you get targeted by advertisers and scams? And how do you get your data removed? Know your rights! Link to websites mentioned here: Have I Been Pwned allows y…

1
Consumer vulnerability - NICE report 30:11

8M ago30:11

30:11

Following the publication of the latest report by Nice on Consumer Vulnerability, Adam and Lou discuss the report and why businesses should sit up and pay attention! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Ins…

1
Media literacy - critical thinking 34:07

8M ago34:07

34:07

Finally, the episode only Adam has been asking for! Media literacy is fast becoming one of the most important skills us humans can have. we are now bombarded with more media than we've ever seen in our lives, how do we know what to consume, what to believe and what could be dangerous to us! Media literacy allows us to question the messaging that we…

1
Fraud and Scams 33:54

9M ago33:54

33:54

Louise celebrates her leap year (actual) birthday with a special fraud and scams podcast, something Louise and Adam spend their day jobs doing (Not committing fraud and scams, but trying to stop it). This pod talks about the new government Stop Think Fraud campaign along with a Linny's fraud story and the language we use when talking to fraud victi…

1
Protect Your Smile - teeth whitening, the dangers 29:49

9M ago29:49

29:49

In this episode, Adam Carter and Louise Baxter MBE talk about the dangers of in home teethe whitening kits bought on the internet and introduces their #ProtectYourSmile or #ForFakeSake Campaign. In a world obsessed with achieving the perfect smile, the #ForFakeSake campaign aims to educate consumers on the potential risks posed by unsafe teeth whit…

1
If you can't solve an issue with the business you bought from 34:03

10M ago34:03

34:03

In todays pod, Adam and Lou talk to Kevin Grix from the Dispute Resolution Ombudsman Service (DRO). If you feel that the business that you have used for purchasing goods or services hasn't kept their side of the contract (Not fit for purpose, as described of of satisfactory quality) then you might need to get in touch with the DRO, they may be able…

1
Retrofit with an expert - MCS 33:51

10M ago33:51

33:51

Adam & Lou are joined by Alex Hughes, a Scheme Manager at MCS. MCS certify both products and traders in the vital renewable energy sector giving consumers more trust and confidence in the green energy sector. Find out about all the work that goes into making sure the products we use are safe, durable and covered if anything was to go wrong. Send us…

1
Christmas refunds and January sales 26:14

11M ago26:14

26:14

In this episode Adam and Lou talk about your rights when it comes to returning those unwanted gifts and the best way to navigate through the January sales. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @C…

1
Fakemas - Buying fakes at Christmas 28:40

11M ago28:40

28:40

Consumer Friends final podcast of 2023! In this episode, Louise and Adam talk about how counterfeit products effect consumers, businesses and governments. What are people searching for? find out here! Protect yourself and your loved ones this Christmas, buy real Send us a text Please like, subscribe and rate to help increase the reach in the UK. Yo…

1
Accepting Ts & Cs - Unfair contract terms 36:20

12M ago36:20

36:20

Louise and Adam are back with the first full episode of season 3. it's a tough one this time around, Unfair Contract Terms. Adam and Lou discuss what could be considered to be unfair in written (or even unwritten) contracts and notices. Your rights made easy! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You c…

1
Season 3 intro and the birth of consumer rights 16:21

1y ago16:21

16:21

We're back! Slightly later than promised but Adam and Lou are back. This is just a little teaser on what to expect over the next 11 episodes from the team at Consumer Friend. There is also a bit of a history lesson on the birth of consumer rights, how it all started, you'll never guess. Send us a text Please like, subscribe and rate to help increas…

1
Any other business 25:04

1+ y ago25:04

25:04

The final episode of the second series is here. A quick recap of the previous 11 podcasts, some topical consumer rights stories that have been in the news over the last couple of months and test the expert (Louise) bit at the end. See you all in a couple of months, thank you everyone for listening. Send us a text Please like, subscribe and rate to …

1
Buying used cars 28:20

1+ y ago28:20

28:20

Adam and Louise discuss your rights when buying used cars. Whether its from a business, a private seller or from an online marketplace you should know your rights in order to get the right deal for you. Used car complaints is by far the most complained about service/goods coming into the Citizens Advice service, don't buy a dog of a car! There's al…

1
Retrofit - Real people with real experience 39:41

1+ y ago39:41

39:41

Adam and Lou are joined by two people that have been through the retrofit journey and have become advocates for sustainable homes. There are no downfalls to having a more energy efficient homes, it reduces your fuel bills, reduces your carbon footprint and helps to save the planet! Lucy Haden lives in London and embarked on retrofitting her late 19…

1
Ask the Team 2 25:24

1+ y ago25:24

25:24

Adam and Lou from Consumer Friend takes questions from the listeners about consumer rights and problems they've had with holidays, vets (services), online retailers (goods) and solar panels. Plus a very interesting fact about squirrels! Keep the questions coming and thank you for all the participation. Send us a text Please like, subscribe and rate…

1
BONUS - ENERGIZE 11:08

1+ y ago11:08

11:08

Adam and Lou introduce Consumer Friends Energize - Retrofit. How we should all get involved in improving the performance of our homes to save the planet and our bank balance. We hope you can all get involved in helping to spread awareness. What dopes Retrofit actually mean? find out here. Send us a text Please like, subscribe and rate to help incre…

1
Tickets 19:10

1+ y ago19:10

19:10

Adam and Lou talk about their favourite gigs and what would've happened if the tickets they bought for these events ended up being fake! Your right's when your buying tickets and how to buy them safely! Great advice on Consumer Friend but also here at The Socirety of Ticket Agents (STAR) - https://www.star.org.uk/ Send us a text Please like, subscr…

1
How to get your money back (S75) 22:34

1+ y ago22:34

22:34

There are protections in place if you are let down by a business when asking for a refund. Its always best to pay by credit card because that offers you protection under Section 75 of the Consumer Credit Act. Adam and Lou talk about how and when you can use it with some amusing examples. Send us a text Please like, subscribe and rate to help increa…

1
Retro with Russ 35:41

1+ y ago35:41

35:41

Saving the planet and your money! In this pod, Adam and Lou talk to Retrofit expert Russell Smith (RetroRuss) from Parity Projects and Retrofit Works about creating a plan to make your home more cosy and energy efficient. Why do we need to do this? TO SAVE THE PLANET! We all need to take some responsibility for the world that we live in, and it wil…

1
One year, still here, no idea, all the fear! 28:19

1+ y ago28:19

28:19

Our birthday pod! We can't believe it's been a year already! Adam and Lou talk about the last year, how and why they started Consumer Friend, mistakes and successes and a few giggles. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @Co…

1
Plain English - Language Timothy! 24:21

1+ y ago24:21

24:21

The average age reading age in the UK is around 10 years old! We all need to understand the information we are receiving from businesses in order to make the right choice for us and get the best deal. Businesses should be designing their products and services to be accessible to as many people as possible. Adam, Lou and special guest Gary discuss w…

1
Shopping for a holiday 17:17

1+ y ago17:17

17:17

Adam and Louise talk about the how to make sure that you have the holiday that you paid for! your rights when booking a holiday and how to avoid the scams. Check the reviews and pay with a credit card are the top tips. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook We…

1
How to not ruin your face - Cosmetic safety 24:51

1+ y ago24:51

24:51

Adam & Lou discuss the dangers of purchasing fake cosmetics. It turns out that if the price is too good to be true, it probably is. We look at the effects that these dangerous chemicals can have on our skin and body, the history of cosmetics and how to avoid buying them! Send us a text Please like, subscribe and rate to help increase the reach in t…

1
Series two - Intro 9:33

1+ y ago9:33

9:33

Adam and Lou take a quick look at what's going to be coming up in the second series of the Consumer Friend Podcast. From plain language to buying used cars and your rights when buying a holiday along, Consumer Friend has got your back. Please get in touch with any questions at info@consumerfriend.org.uk. Send us a text Please like, subscribe and ra…

1
Digital content and online buying rights 17:41

2y ago17:41

17:41

The last Pod in the first series of the Consumer Friend Podcast! Adam and Lou talk about the Christmas anxiety and how we are buying more online than ever with no signs of stopping. Do you know your rights when buying goods online and when buying digital content? Find out here. Check a website at https://www.getsafeonline.org/checkawebsite/ Thank y…

1
Ask the team & Black Friday 17:34

2y ago17:34

17:34

Adam and Lou go through some questions that have come into the team over the last couple of months along with a look at Black Friday and why you might not be getting the deal you think you are. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Tw…

1
Cost of living scams 33:10

2y ago33:10

33:10

Adam and Lou talk about the influx of fraud and scams as a result of the cost of living crisis. Energy rebate, impersonation and fake loan scams are rife and criminals can seize on any opportunity which can create a sense of panic, worry and anxiety in the population. We all go through periods of vulnerability in our lives, challenges politically a…

1
Product safety 27:35

2y ago27:35

27:35

Adam and Lou are joined by Adrian Simpson from the British Retail Consortium to talk about product safety with an emphasis on toys. we look at what is expected from all the businesses in the supply chain from design and manufacturing to retail and how we as consumers have a responsibility to check that the products we buy are fit for the person tha…

1
Consumer vulnerability 2 26:09

2y ago26:09

26:09

Adam, Louise and Sophie discuss the new Consumer vulnerability code that will launch in 2023, the new homes code and what it means to us all. Information for businesses to take on board in regards to inclusive design and recognising vulnerability. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also foll…

1
Retrofit 2 - Whole House 25:29

2y ago25:29

25:29

Adam and Lou are joined by Faisal from HIES, a leading consumer protection organisation covering the installation of home energy products. Today they talk about the ideas behind becoming 'energy independent' and take a look at solar panels, battery storage and heat pumps. Please like, subscribe and rate to help increase the reach in the UK. You can…

1
Consumer vulnerability 24:20

2y ago24:20

24:20

Louise and Sophie talk about consumer vulnerability by looking at life events that can effect our ability to make decisions. We can all go through periods of vulnerability in our lifetime, understanding, sharing and owning it can help you get the right deal for you! Send us a text Please like, subscribe and rate to help increase the reach in the UK…

1
Retrofit 1 - EPC and Fabric First 24:16

2y ago24:16

24:16

Louise and Adam talk about the first steps to take when looking at making your home more energy efficient. This can help reduce your energy bills and decrease your carbon footprint. What is Net Zero? What's an EPC? why do we need to worry about the moisture in our home? answers here and on the website www.ConsumerFriend.org.uk. Follow us on: Twitte…

1
Finding a good trader 37:56

2+ y ago37:56

37:56

Sophie and Louise are joined by special guest Ben from TrustMark. A look into how to find a good, reliable trader and some great tips on how to avoid the rogue ones! more information at www.ConsumerFriend.org.uk. Follow us on socials! Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on soci…

1
Services 24:21

2+ y ago24:21

24:21

Adam and Sophie talk about your rights when using services. Services are something that we use on a daily basis and we need to know what we are entitled to, and what we're not when using them. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twi…

1
Buying goods in shops 26:29

2+ y ago26:29

26:29

Louise and Adam discuss your rights when you're out and about buying goods from shops, what you can do, what you can't do and how long you've got to do it! More information at www.ConsumerFriend.org.uk, please get in touch through the website. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow u…

1
Intro 7:35

2+ y ago7:35

7:35

Welcome to the brand new Consumer Friend podcast. In this episode we talk about why we started Consumer Friend. A new podcast will be released every two weeks talking about individual topics associated with consumer rights. More info at www.ConsumerFriend.org.uk. Keep listening, it gets better, we promise :), Adam & Lou Send us a text Please like, …

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