In this episode, Jamie talks with Steve Jackson, Head of Financial Crime with Covea Insurance and Chair of the Insurance Fraud Investigators Group (IFIG)Steve shares how his background combating serious crime as a policeman helps him tackle cyber crime in the insurance market todaySteve also shares an opportunistic perspective on the looming GDPR; …

In this episode George talks with Hetal Desai, Head of Finance, UK Retail, Partners and Technology, Ocado, about the business's exceptional growth, the future of food retailing and why it's so important to put your customers firstIf you're passionate about technology and driving better customer experiences, this one is for you!…

In this episode Jamie talks with Alexa Fernandez, Director, Market Development, BBVAIn the episode Alexa shares the story of how she came to break up with her bank after an 11 year relationshipThe power of Fintech compelled Alexa to look for a new and better relationship with her banking provider. And, with open banking sweeping through the market,…

This one is a little different. George and Jamie review recent first-hand experiences as customers. In this episode, George and Jamie explore recent retail experiences from budget airlines, to speed boats, to Amazon and mobile phone shopping. The guys share their take on the reality of customer experience, it's impact and why it's important, to be …

George talks with Julia Glotz, Managing Editor, The Grocer Magazine, about ways to make the weekly food shop more fun, savvy and personal. In this episode we explore new thinking around data and customer experience in the world of food retail. Julia and I dare to fantasize about the potential of using data in a different way. One in which we can he…