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Ipsos' Customer Perspective

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Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
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Ipsos UK Podcast: Politics Talk - Starmer, Farage, Badenoch and Trump 23:27

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Keiran, Holly and Cameron take you through our latest polls, discussing the US Election, Kemi Badenoch's first ratings, how Starmer is polling and Reform UK. 00:00- Intro 00:55 - The US Election & British politics 07:03 - Kemi Badenoch 13:00 - Keir Starmer & the Budget 18:49 - Reform UK and Farage #Budget #RachelReeves #keirstarmer #labourparty #co…
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Season 7, Episode 6: The Channel Performance Benchmark 14:06

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In this episode, join Danielle Doran as she chats with Erika Terblenche and Andy Firth about the Channel Performance Benchmark. Erika and Andy give us everything we need to know about the Benchmark; what it is, why it was created, the channel and sectors it covers, and how clients can put it to work to uncover hidden insights that leads to improved…
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Ipsos UK Podcast: Politics Talk - Stephen Bush on Starmer's falling ratings and Labour conference 27:14

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Keiran and Holly are joined by Stephen Bush, Associate Editor and Columnist at the Financial Times, and discuss our latest polls showing Starmer's unfavorability at an all-time high, why this might be happening and question, how much does this matter at this stage? The trio also look ahead to the Labour Conference and speculate on what we might exp…
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Ipsos UK Podcast: Politics Talk - Labour's Black Hole and Starmer's Ratings 25:23

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Rachel Reeves gave a statement last week talking about a black home in the books following Labour's election win in July, and there is intense public and political debate in Westminster and beyond about what happens next. Discussing all this and our latest Political Monitor - published by the Evening Standard - Keiran, Holly and Cameron take you th…
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Ipsos UK Podcast: Politics Talk - The People Behind the Polls 21:32

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Special episode! Holly, Lily and LaShanda, the people behind The People Behind the Polls, take you through this fascinating study we conducted during the election. For the study, we followed voters from all across the country for the duration of the General Election campaign to understand their views on the parties, politicians and policies. The tr…
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Season 7, Episode 2: Manulife - transforming the Customer Experience and redefining the role of insurance in customers' lives. 34:46

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In this episode of Ipsos' Customer Perspective podcast, host Helen Bywater-Smith is joined by Zaheed Thawer, Director of Global Customer Centricity at leading insurance provider Manulife, and Vik Sood, EVP and Service Line Leader of CX Canada at Ipsos. Zaheed shares how Manulife is transforming the Customer Experience and redefining the role of ins…
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Ipsos UK Podcast: Politics Talk - What do voters want from Keir Starmer? 21:53

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Keiran and Holly take you through our post-election polling, which looks at how the public feel about the #GE2024 result. Are the public pleased or frustrated? Were Britons surprised by the Labour landslide? Do the public feel favourable towards Keir Starmer? Listen to find out! #Podcast #Politics #GE2024 #GeneralElection #KeirStarmer #UKPolitics #…
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Ipsos UK Podcast: Politics Talk - An unpredictable general election and polling projections with Professor Jane Green 19:41

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Holly Day is joined by Professor Jane Green, Director of Nuffield College and President of the British Polling Council, to get Jane's expert opinion on the state of the race, her analysis of the polls and her take on the #GE2024 election campaign.
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Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks 31:19

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We open the new season of Ipsos' Customer Perspective welcoming Katrina Haby, Director of Customer Experience at Melbourne & Olympic Parks - Australia's heart of sports and entertainment, along with Lance Webb, CX lead for Ipsos New Zealand and head of CX Advisory for Asia Pacific. Katrina and Lance join Helen Bywater-Smith, Ipsos' Global Head of E…
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Ipsos UK Podcast: Politics Talk - The SNP and Labour neck and neck in the Scottish polls 10:22

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Scottish take over! Cameron is joined by Rachel and Emily from Ipsos' Scotland team to discuss our first Scottish voting intention poll. With the SNP and Labour neck and neck, the discussion focuses on what these numbers tell us, the role tactical voting might play in this election, which issues matter most to Scottish voters, and much more. Subscr…
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Ipsos Politics Talk Podcast: Politics Talk - Ipsos Voting Intention Poll Explained 20:57

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Voting intentions, debates & football... The Politics Talk team cover it all. Subscribe to our YouTube channel to stay up to date with Politics Talk episodes and other Ipsos content. Listen to Ipsos Politics Talk, wherever you get your podcasts!
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Ipsos UK Podcast: Politics Talk - Nigel Farage returns to lead Reform UK - so now what? 10:28

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Following Nigel Farage's announcement this afternoon, that he will be standing in Clacton at this election and taking the position as leader of the Reform party, the Politics Talk trio take you through our polling on Reform and the other parties, and consider how this shock announcement might impact the polls. Subscribe to our YouTube channel to st…
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Ipsos UK Podcast: Politics Talk - Reactions to Rishi Sunak's July Election 13:31

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The Politics Talk team got up especially early this morning to provide you with their reactions to the shock announcement from Rishi Sunak yesterday of a July General Election! They chat through why Sunak might have made this decision, how this impacts Reform and what this might mean for the polls. This was recorded at 8:45am, prior to Nigel Farage…
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Ipsos UK Podcast: Politics Talk - Local elections and projections with Sir John Curtice 32:23

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In this special 2-parter, Keiran is joined by Sir John Curtice to hear his reaction to the results of the myriad of elections held last week, and then joined by the rest of the Politics Talk team, Holly and Cameron, to further analyse the results and consider what this all means for the rest of the year. Subscribe to our YouTube channel to stay up …
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Ipsos UK Podcast: Politics Talk - Snap reaction! Conservative numbers going (Blackpool) south 24:36

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Keiran and Holly provide a snap reaction to the local elections yesterday, the Blackpool South by-election, and discuss the mayoral elections. Subscribe to our YouTube channel to stay up to date with Politics Talk episodes and other Ipsos content. Listen to Ipsos UK Podcast: Politics Talk, wherever you get your podcasts - http://bit.ly/3jt1INd +++ …
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