最高の CXChronicles ポッドキャスト (2024)

1
Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton 19:52

23h ago19:52

19:52

Hey CX Nation, In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX. After… 7 years of Customer Experience consulting… 30 years of driving business results… 3 years of hosting CX Passport (a podcast about CX with a dash of travel talk)... And countles…

1
Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin 45:51

8d ago45:51

45:51

Hey CX Nation, In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in Bonita Springs, FL. Craig Tobin helps Fortune 1000 clients optimize their contact centers with AI, technology, and BPO solutions. With over 35 years of executive leadership experience in variou…

1
CXCP Live At QuestionPro's XDay 2024 In Austin, TX 27:26

17d ago27:26

27:26

Hey CX Nation, In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024. This is a different type of episode of CXC as we had the opportunity to sit down with several amazing customer, employee, market research & product focused business leaders including Rick Denton, Ken Peterso…

1
Driving Growth Through High Velocity Market Research | Gary Pansino 30:10

30d ago30:10

30:10

Hey CX Nation, In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based Gary is an Alumni of Intuit, P&G, Clorox, BMS. He now runs a Qual and Quant research factory with his sister. Questions from mostly repeat clients arrive on trucks. …

1
Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran 21:12

1M ago21:12

21:12

Hey CX Nation, In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro. Vivek Bhaskaran is the founder and CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. His life motto is simple …

1
Removing The Rocks From Any Customer Journey | Sean Albertson 48:20

2M ago48:20

48:20

Hey CX Nation, In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO. Sean Albertson is a keynote speaker, workshop facilitator, coach and consultant on transforming your customer journey to reduce effort and drive greater customer loyalty. Sean has developed the ROCKS…

1
Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience 9:20

2M ago9:20

9:20

Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging AI in your business to improve your customer experiences. AI has been arguably the most discussed topic in not only business but across the world over these last several years, this year specifically it became the "Forrest Gump" of Business & …

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Unleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes 45:03

2M ago45:03

45:03

Hey CX Nation, In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People & Community Officer at Instant Teams based in Southern Pines, North Carolina. Instant Teams leads the way as a CX talent marketplace committed to the financial well-being of military families whi…

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Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger 29:29

3M ago29:29

29:29

Hey CX Nation, In this week's episode of The CXChronicles Podcast #241 we welcomed Lynn Schlesinger, Chief Customer Experience Officer (CXO) at Forbes based in New York City. Lynn has 20+ years of experience developing and executing strategies to drive revenue and market cap. Expertise building and leading high-performing B2B + D2C cross-functional…

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Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman 37:09

3M ago37:09

37:09

Hey CX Nation, In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA. Since Erik & his team launched in 2014, Hawke Media has swiftly risen to become the fastest-growing marketing agency in the U.S., now valued at over $150 million. Erik's vision for Hawke Media h…

1
Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor 54:00

3M ago54:00

54:00

Hey CX Nation, In this week's episode of The CXChronicles Podcast #239 we welcomed Dave R. Taylor, Chief Marketing Officer at Impartner based in South Jordan, UT. This week's CXCP guest is Unstoppable at all things marketing: ABM, metrics-based, demand gen, social, Business Development, etc. Deep SaaS expertise. Highly prone to succeed, with 5 succ…

1
Easing E-Commerce Pains One Click At A Time | Lee Roquet 57:50

3M ago57:50

57:50

Hey CX Nation, In this week's episode of The CXChronicles Podcast #238 we welcomed Lee Roquet, CEO at Finch based in Salt Lake City, UT. Lee is passionate about delivering exceptional customer, team, product, and brand experiences, he brings a unique blend of professionalism, passion, and positivity to his current role as CEO at Finch an e-commerce…

1
Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey 16:14

4M ago16:14

16:14

Hey CX Nation, In this week's episode of The CXChronicles Podcast #237 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Ashu Dubey, CEO at Gleen AI based in the San Francisco Bay Area, CA. Ashu and his team are building Gleen AI - The most accurate and capable generative AI platform for c…

1
Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua 28:56

4M ago28:56

28:56

Hey CX Nation, In this week's episode of The CXChronicles Podcast #236 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Kacey Felila Tolua, Strategic Thought Leader & Technology Innovation Champion based in Salt Lake City, UT. Kacey has 30+ years of contact center leadership insights and …

1
American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz 32:52

4M ago32:52

32:52

Hey CX Nation, In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with Stephanie Crase Moritz, Chief Customer Innovation Officer at the American Dental Association based in Chicago, IL. The not-for-profit American Dental Asso…

1
America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood 36:51

4M ago36:51

36:51

Hey CX Nation, In this week's episode of The CXChronicles Podcast #234 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with John Spottiswood, Chief Operating Officer at Jerry based in Palo Alto, CA. Jerry makes owning a car easier by putting car owners first. By perfectly combi…

1
Breaking Barriers One Conversation At A Time | Sharath Keshava Narayana 20:04

5M ago20:04

20:04

Hey CX Nation, In this week's episode of The CXChronicles Podcast #233 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas earlier this month with Sharath Keshava Narayana based in Palo Alto, CA. Sharath is the Co-Founder at Sanas.AI and Observe.AI. He's also a General Partner at Carya Venture Partners. San…

1
Curating Memorable & Profitable Customer Experiences at Molson Coors Beverage Company | Trey Wade 32:11

5M ago32:11

32:11

Hey CX Nation, In this week's episode of The CXChronicles Podcast #232 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas with Trey Wade, Head of Consumer Experience at Molson Coors Beverage Company based in Chicago, IL. As describe by the Financial Times, Trey Wade is a “prolific collector of American Whis…

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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso 13:34

5M ago13:34

13:34

Hey CX Nation, In this week's episode of The CXChronicles Podcast #231 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 2 recap of the event. I was able to have my friend Kristi Faltorusso join us again on the podcast to rap on all of the things that we are seeing, hearing & talking …

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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso 17:18

5M ago17:18

17:18

Hey CX Nation, In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, hearing & talking about …

1
How Customer Onboarding Leads To Customer Success & Retention | Richard Convery 51:42

5M ago51:42

51:42

Hey CX Nation, In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England. Richard is an expert in effective SaaS customer onboarding, a customer success advocate and one of our leading strategic partners here at CXChronicles. In this episode, Richard and Adrian chat thro…

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The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love 50:57

6M ago50:57

50:57

Hey CX Nation, In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist. Shantel is on a mission to help diverse professionals use their voi…

1
How To Deliver World Class QBRs To Your Customers To Drive Sales & Retention 18:05

6M ago18:05

18:05

Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin overhauling your Quarterly Business Reviews (QBRs). QBRs are one of the easiest ways to make sure that your customer success team is getting regular time with their main POCs or account owners to walk through exactly how your product or service is provid…

1
Building Your Company's Voice of Customer Dashboards & Reporting 13:58

7M ago13:58

13:58

Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin building your company's Voice of Customer Dashboards & Reporting. VOC or voice of customer has become an extremely popular topic with customer focused business leaders across the globe. There's so much software out there today that companies use and it b…

1
How Investing In Leadership & Team Yields Amazing Customer Experiences | Mikhail Hutton 54:21

7M ago54:21

54:21

Hey CX Nation, In this week's episode of The CXChronicles Podcast #225 we welcomed Mikhail Hutton, Fractional CEO & CXO based in New York City. Mikhail has spent the last 10+ years working in a variety of amazing companies including Humana, Integral Ad Science, Quantcast, Artemis & several VC backed companies helping them think through and execute …

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Turning Customers Into Raving Fans | Mario Matulich 44:16

8M ago44:16

44:16

Hey CX Nation, In this week's episode of The CXChronicles Podcast #224 we welcomed Mario Matulich President & Managing Director of Customer Management Practice based in New York City. Mario and his team at CMP help companies with turning their customers into raving fans. They are the contact center industry's trusted partner offering research, even…

1
CXChronicles Podcast 223 with Simon Taylor, CEO & Founder at HYCU 50:12

8M ago50:12

50:12

Hey CX Nation, In this week's episode of The CXChronicles Podcast #223 we welcomed Simon Taylor, the CEO and founder of HYCU, the worlds fastest growing multicloud data protection company. Simon has more than 20 year's experience in go-to-market strategy development, product marketing and channel sales management for the tech industry. He has worke…

1
CXChronicles Podcast 222 with Sandra Thompson, Founder of Ei Evolution & TEDx Speaker 49:05

8M ago49:05

49:05

Hey CX Nation, In this week's episode of The CXChronicles Podcast #222 we welcomed Sandra Thompson, Founder Director of The Ei Evolution based in London, England. The Ei Evolution intends to achieve three things by 2030: 1) Employees experience more joy in their work as colleagues are more thoughtful and bosses are more compassionate. 2) People hav…

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CXChronicles Podcast 221 with Shawn Nason, Founder & CEO at MOFI 43:34

8M ago43:34

43:34

Hey CX Nation, In this week's episode of The CXChronicles Podcast #221 we welcomed Shawn Nason, the Founder and Chief Experience Officer at MOFI based in the Cincinnati, OH area. As a former Disney Imagineer, Chief Innovation Officer, and founder of the Disruptor League, Shawn has a proven track record of leading and executing innovative projects t…

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CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX 43:52

9M ago43:52

43:52

Hey CX Nation, In this week's episode of The CXChronicles Podcast #220 we welcomed Simon Kriss, Leading Voice On AI In CX, Author, Futurist, Board & C-Suite AI Mentor based in Melbourne, Australia. Simon is a customer experience futurologist and thought leader who works with Company Boards and C-Suite Executives on innovation in their customer expe…

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CXChronicles Podcast 219 with Bill Waid, Chief Product & Technology Officer at FICO 35:32

9M ago35:32

35:32

Hey CX Nation, In this week's episode of The CXChronicles Podcast #219 we welcomed Bill Waid, Chief Product & Technology Officer at FICO. FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success. FICO provides analytics software and tools used across multiple industries to manage risk, fig…

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CXChronicles Podcast 218 with Dennis Armbruster, EVP at The Verde Group 36:21

9M ago36:21

36:21

Hey CX Nation, In this week's episode of The CXChronicles Podcast #218 we welcomed Dennis Armbruster, Executive Vice President at The Verde Group. The Verde Group is a customer experience consultancy, creating value by employing a proprietary research methodology that is based on a fundamental principle of human behavior: Individuals are far more l…

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CXChronicles Podcast 217 -- CXWeekly Update Core Focus Areas For Great CX In 2024 13:26

10M ago13:26

13:26

Hey CX Nation, Here's the first CXWeekly Update from CXC for 2024! This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees. Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks. Part of our goal for the new year at CXC is to create …

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CXChronicles Podcast 216 2024 Goals & CTAs From Adrian, Host of CXCP 13:23

11M ago13:23

13:23

Hey CX Nation, This week we did something different to end the year & jump into 2024. This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees. I hope that all of you had an awesome year and holiday season & we're beyond excited to bring you more customer focused business content in the n…

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CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert 42:47

12M ago42:47

42:47

Hey CX Nation, In this week's episode of The CXChronicles Podcast #215 we welcomed Steve Portigal, Principal at Portigal Consulting based in Montara, CA. Steve works with organizations in two key ways: i) he uncovers key insights about users and customers to help drive decisions about product, service, technology, and strategy and ii) he works with…

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CXChronicles Podcast 214 with Uku Tomikas, CEO at Messente 59:04

1y ago59:04

59:04

Hey CX Nation, In this week's episode of The CXChronicles Podcast #214 we welcomed Uku Tomikas, CEO at Messente Communication based in Tallinn, Estonia. Messente is a profitable Estonian startup offering an SMS API platform and two-factor authentication solution to businesses worldwide. Through secure, global messaging and two-factor authentication…

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CXChronicles Podcast 213 with Rick Elmore, Founder & CEO at Simply Noted 52:15

1y ago52:15

52:15

Hey CX Nation, In this week's episode of The CXChronicles Podcast #213 we welcomed Rick Elmore, Founder & CEO at Simply Noted based in Phoenix, AZ. Simply Noted is an API-first platform that streamlines the creation and distribution of genuine Handwritten Notes. They are completely customer-funded and work with 100s of the top startups and Fortune …

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CXChronicles Podcast 212 with Tom Martin, CEO at Glance 53:11

1y ago53:11

53:11

Hey CX Nation, In this week's episode of The CXChronicles Podcast #212 we welcomed Tom Martin, CEO at Glance based in Wakefield, MA. Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, e…

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CXChronicles Podcast 211 with Nicole Pereira, Founder at Remotish & Hubspot Diamond Partner 48:06

1y ago48:06

48:06

Hey CX Nation, In this week's episode of The CXChronicles Podcast #211 we welcomed Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish based in San Diego, CA. At Remotish Nicole and her team are passionate about the fundamentals. This is why they focus on building foundational HubSpot RevOps strategies vs chasing "the next big thing". The…

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CXChronicles Podcast 210 with Terence Chesire, VP of Product Management, Customer & Industry Workflows 45:21

1y ago45:21

45:21

Hey CX Nation, In this week's episode of The CXChronicles Podcast #210 we welcomed Terence Chesire, VP of Product Management, Customer & Industry Workflows. ServiceNow (NYSE: NOW) makes the world work better for everyone. Their cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better way…

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CXChronicles Podcast 209 with Jason Barro Partner at Bain & Co & Founder of NPS Prism 48:06

1y ago48:06

48:06

Hey CX Nation, In this week's episode of The CXChronicles Podcast #209 we welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism. Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Built by Bain, NPS Prism is a customer experience (CX) benchmarking platform that shows where you a…

1
CXChonicles Podcast 208 with Lloyed Lobo, Author, Founder & Community Builder 56:56

1y ago56:56

56:56

Hey CX Nation, In this week's episode of The CXChronicles Podcast #208 we welcomed Lloyed Lobo, Author, From Grassroots To Greatness, Co-Founder at Boast.AI & Traction. Lloyed Cofounded and helped bootstrap Boast.AI to 8 figures ARR. Boast is a fintech platform that provides businesses with R&D and Innovation funding. He also Cofounded and helped b…

1
CXChronicles Podcast 207 with Howard Moodycliffe, CEO at Timetoreply 49:17

1y ago49:17

49:17

Hey CX Nation, In this week's episode of The CXChronicles Podcast #207 we welcomed Howard Moodycliffe, CEO at Timetoreply based in Capetown, South Africa. Timetoreply software empowers your team members to perform their best, all of the time by showing them their live email stats and automatically prioritizing the emails and leads they need to atte…

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CXChronicles Podcast 206 with Marius Laza, Chief Customer Officer at Tidio 51:38

1y ago51:38

51:38

Hey CX Nation, In this week's episode of The CXChronicles Podcast #206 we welcomed Marius Laza, Chief Customer Officer at Tidio based in San Francisco, CA. Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers. With a full sui…

1
CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom 47:02

1+ y ago47:02

47:02

Hey CX Nation, In this week's episode of The CXChronicles Podcast #205 we welcomed Declan Ivory, VP of Customer Support at Intercom based in San Francisco, CA. Declan is an experienced customer focused business leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through …

1
CXChronicles Podcast 204 with Melissa Kwan, Co-Founder and CEO at eWebinar 59:25

1+ y ago59:25

59:25

Hey CX Nation, In this week's episode of The CXChronicles Podcast #204 we welcomed Melissa Kwan, Co-Founder and CEO at eWebinar based in Vancouver, British Columbia. Melissa is a 3rd time bootstrapped founder. Her previous company, Spacio (real estate tech) was acquired in 2019. eWebinar was the product she always dreamt about because she was drown…

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CXChronicles Podcast 203 with Steve Cornwell, SVP Strategy, Customer Education at Gainsight & Founder of Northpass 43:32

1+ y ago43:32

43:32

Hey CX Nation, In this week's episode of The CXChronicles Podcast #203 we welcomed Steve Cornwell, Senior Vice President of Strategy, Customer Education at Gainsight and Founder of Northpass based in the New York City metropolitan area. Northpass, now part of Gainsight, is the market-leading digital customer education and training platform. Northpa…

1
CXChronicles Podcast 202 with Cytandra G. Hoover, Solution-Oriented Mission-Driven Global Leader | Chief Member | Proud Single Mother 54:30

1+ y ago54:30

54:30

Hey CX Nation, In this week's episode of The CXChronicles Podcast #202 we welcomed Cytandra G. Hoover, MBA based in the Greater Chicago Area. Cytandra is a 🌐 Dynamic global strategic operations leader, having built and led in-person and remote teams across >30 countries. She's also a🏅 Passionate believer that strategically streamlined operations de…

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CXChronicles Podcast 201 with Jeanette Wiley, Project Manager CX at Owl Labs 43:57

1+ y ago43:57

43:57

Hey CX Nation, In this week's episode of The CXChronicles Podcast #201 we welcomed Jeanette Wiley, Project Manager - CX at Owl Labs based in Boston, MA. With the rise of the hybrid & remote work place where some of us work from the office and some of us from home (AKA the beach, cough, cough...) the need for better video solutions to communicate wi…

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CXChronicles Podcast 200 with Tom Shoemaker, VP of Product Marketing at Propel 49:38

1+ y ago49:38

49:38

Hey CX Nation, In this week's episode of The CXChronicles Podcast we celebrate our #200 episode by welcoming Tom Shoemaker, VP of Product Marketing at Propel based in Santa Clara, CA. Propel helps product companies grow revenue and increase business value. Their product value management platform connects commercial and product teams to optimize dec…

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