Considering hiring a Systems Champion for your organization? Learn from Lime Therapy's Process Champion, Kaleb Grant! In this interview, Kaleb discusses collaborating with owners Renee and Matt Kelly to implement systems. He explains the benefits of systems, especially for onboarding new staff. Systems allow employees to feel confident and provide …

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Here's how to bring new hires to the point of being effective - faster! In this interview with Brad Giles, author of "Made to Thrive" and "Onboarded," we uncover the secrets to turning your onboarding process from an afterthought to a key driver of employee success and retention. Support the show: https://www.systemhub.com/podcast See omnystudio.co…

You have chosen to start your BPM journey and are now asking yourself the question "how *DO* I get started?". Well, one way is to look at a BPM Adoption Framework, the other is to ask someone who has done that before. We are lucky to speak with someone who fulfills both criteria - our guest today is Caspar Jans, who also already has been a guest in…

This podcast is a brief discussion on the importance of having solid internal organizational practices in place, so that you can deliver consistency with your clients.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

This episode closes out the mini series about data, and this time we talk about data modeling. Data models are some of the things that I have seen the least often in projects over the last two decades. Why is that? Is it because it is too geeky, or not interesting enough compared to, say, a process model in BPMN? But being clear about data is impor…

Join David Jenyns and Keith Cupp as they dive deep into the 7 attributes of agile growth, the driving forces behind the robust Business Operating System (BOS) deployed by Gravitas Impact Coaches. Drawing from over 25 years of hands-on experience working with Gazelles International and Gravitas Impact Coaches, Keith shares these essential principles…

The podcast show today is a conversation about how to run successful daily huddles with your team, while assuring you have the correct team. It's an encouragement to hire those who are better than you and fire those who are not performing quickly, so your team will be more successful.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

A lot of projects are just looking at processes and applications. One thing that typically does not get the limelight is the data that is needed to empower these two things. But why is that? Is it because data is "invisible" and cannot be touched or felt? Our guest today is Wiebke Apitzsch, who is working in "data" for over 15 years with companies …

The impact employee theft is having on business profits. Employee theft is often unrecognized until the profits of the company have lowered so significantly that an audit is required.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

As we all know, the majority of time in a process mining project is in some form or fashion related to data preparation and a significant lower share of time is spent on the actual analysis. There are multiple ways of getting you data into shape (SQL, visual data modeling tools, etc.), but our guest today has developed an approach and a tool to fli…

Let’s review a few methods to identifying productivity killers every business should utilize to determine if you have inefficiencies negatively impacting your profit growth. They are as follows: listen to employee feedback, perform observations on processes, implement software for evaluation, assess business technology needs and evaluate KPIs.…

This episode is a first for the podcast - we are not talking about something from an external perspective, but speak with someone "in the trenches" who is actively implementing BPM in an 160-year old organization. Our guest today is Martin Holling, who is working at Kemna (a road construction company in northern Germany) and who has worked at Sieme…

We had a couple of episodes where we discussed the Solution / Process Lifecycle, but this time we look at it from the perspective of Business Process organizations. What we see is a distinction between the different disciplines that are needed to deliver a full solution and there are organizations that see a "them" and "us" between those. Unfortuna…

Welcome to Season 6 of the What's Your Baseline Podcast! We’ve got another fascinating season coming up, chock full of emerging trends and leading voices from the EA and BPM space. We will be talking about customer success stories, architecture topics like “data”, and also about how to make YOUR program a success. See you there! --- Support this po…

Successful Business Years don't just happen, they must be planned out. Today's episode is a discussion on the thought process and things you should be thinking about in the planning process and then encouragement to implement your business goal plans, so you may achieve success.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

This podcast is a discussion covering the challenges businesses face when they allow other businesses to charge for the services they provide, rather than collecting for those services upfront. We'll dive into alternative options to avoid the crisis of an out of control accounts receivable balance.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

During our podcast today, we will be discussing a couple reasons why performing a cost analysis is important. Given my manufacturing engineering background, I think more in those terms sometimes where others forget about the need for performing a cost analysis. It's a critical point on impacting the profit growth potential or making a bad financial…

We are wrapping up Season 5 of this podcast with an episode that I was looking forward to for quite some time now – we are talking about operational intelligence. What is that, you might ask. Well it is the insights into what your complex organization does by using technology and measuring the important things, while making them visible for you as …

Today's podcast is a conversation discussing the risk of not paying attention to the potential consequences of someone performing internal fraud against your business.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

You might have heard it in the last episode of the podcast (Ep. 59: Process Inventory), that our guest Michael Schank has written a book ;-) That triggered two things with us - first, making a WYB Shorts about the process of writing a book and become a published author, and second, nudging Michael for a giveaway of three books to some randomly draw…

This podcast is covering the benefits of ensuring you have the correct sales professional within your organization. We'll review the top three common mistakes frequently made by new sales professionals. The first being talking too much, the second being showing up and spewing all your knowledge and the third being never asking for the sale.…

How do you plan your transformation? By looking out of the window or asking your two best friends? Or would it be better if you had an overview of all the things that your organization does - in the form of a process inventory? Michael is a distinguished thought leader and executive, specializing in addressing Digital Transformation and Operational…

Today's podcast is a discussion on being thankful and the legacy we leave behind. I'm going to have an open conversation about a personal experience and the loss of my uncle. I'll share with you the experience of a memorial service I attended with my uncle's passing at the John 3:16 Ministries in Batesville Arkansas. I'll also talk about the legacy…

Last week's episode of the podcast was a very good conversation about learning and enablement with Ron Cohen, Peter Dern, and Adam Egger, and we could have talked for hours about this topic. However, the conversation took quite a turn after I asked how the future of learning will look like. But we also were at the top of the hour and we didn't want…

This podcast is a review of twelve steps every business should focus on if they are to achieve sustainable growth. We'll cover everything from establishing clear goals or objectives, market research, customer focus, strong team and efficient processes, financial management, innovation and adaptability, marketing and branding, data-driven decision m…

How do you set up learning and enablement for your architecture/process people? What has changed since the days of instructor-led training, and where will the field of enablement go into the future (hint: it might be creepy for some of us). In this episode of the What's Your Baseline? podcast we are looking into the field of learning and enablement…

Today's podcast I'm sharing my grandson's voice as an introduction to our discussion. Today we'll be reviewing the risks businesses need to consider when contemplating taking on debt.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

This podcast is providing an outline and in depth details on steps to take for three methods to improve customer retention.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

You bought the tool and now the most critical question for your success comes up: “Now what?”. This leads to these questions: what you can do in the tools, what can you expect, and -maybe most importantly- what do you do after you’ve done a part of the analysis. You also need to have a “meta process” on how to approach a Process Mining project. The…

This podcast is a guide of five steps to avoiding common business mistakes which limit profitability. These are the 5 most common steps I believe we should avoid in our business endeavors, if we want to continue our progression of positive revenue growth. Inside this podcast we identify the five common mistakes to avoid, discuss why they should be …

Implementing a tool or standing up a new capability can be a complex task. Standing up a Center of Excellence as part of this implementation can help ease the pain for new users. However, it is not always clear what a CoE shall do and how it is integrated into an organization (or where it is located in the org structure). In this episode we are tal…

Today's podcast is a review on finding the hidden revenue stream within your business.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

In David Jenyns' insightful conversation with Canadian entrepreneur and best-selling author Cameron Herold, they explore the art of building a positive company culture that drives success. With Cameron's vast experience in scaling businesses and creating thriving environments, Cameron shares practical tips for entrepreneurs, CEOs, and COOs to imple…

This podcast is addressing proper forecasting of sales to achieve budget growth targets within the business.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

The way how we communicate and learn has changed over the last couple of years. One contributing factor is podcasting (or videocasting - we are no purists over here at What's Your Baseline?). By now there are tons of excellent podcasts about Business Process Management, Process Mining, and Enterprise Architecture out there free of charge for you. W…

Join David Jenyns as he sits down with Brian Scudamore, the founder of 1-800-GOT-JUNK, to discuss the power of systems and processes in business. Discover how Scudamore's systemic approach helped him scale his business, attract franchise partners, and consistently deliver exceptional customer experiences. Support the show: https://www.systemhub.com…

This podcast is a guide for reviewing and analyzing your sales pipeline to determine the largest limiting success factor within your business.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

This is another What's Your Baseline? Shorts episode and we are following up with the guest from our last episode, Moritz Berger. Moritz took the APQC Process Classification Framework and imported it into "The Brain" to visualize the breakdown and connectivity of processes to each other. Since this Shorts consists mostly of a demonstration, you mig…

This podcast is exploring three of the most commonly missed opportunities costing business owners growth potential losses. The three missed opportunities being explored today are innovation and adapting, customer retention, and data utilization.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

We spoke about frameworks and reference content as accelerators in a previous episode (listen here), but one of those is pretty popular here in North America, so that we have a deeper look into the APQC Process Classification Framework today. We are talking with Moritz Berger about the ins-and-outs of APQC, and will extend this conversation with an…

This podcast episode is based on a question received from a podcast listener who wanted to know some methods for recognizing when their pricing might be set too low within the business.Polly Ingram | Christian Business Growth Coach, Sales Training, Homebased Business Consultant, Profit Growth Coach, Sales To Profit Mentor, Executive Leadership Skills Trainer, Entreprenurial Supporter, Process Leader による

This is a review of five critical items for business owners to focus on to increase profit margins. We'll review digital transformation, data-driven insights, sustainable practices, customer centric mindset and approach and diversification and innovation. This discussion will include reasons business owners need to be innovative with their offering…

Process Management has a bad reputation of downsizing, replacing humans with bots, and all those other things that one relates to "bad capitalism". But there are also other ways to include humans into process management that are outside of these parameters. And, believe it or not, you still need humans to analyze, design, and improve processes. Tod…

There are various risk factors which influence profit growth for any small business. Today we are reviewing the top five risks to profit growth which small businesses should be anticipating and preparing to mitigate those risks. We will be discussing the impact market volatility and economic conditions, competition, pricing pressures, cash flow cha…

Sometimes you have to mix up things a bit and come down to the level of practicality ... in this case we are looking at process-bility in this week's episode of the podcast. What that is? Oh, it is the approach to process modeling that our guest Kevin Tan has developed. Kevin is an accomplished Business Process Analyst with more than 20 years of gl…

In today's podcast we are talking about the financial impact employee theft is having on the business profit. I'm going to utilize a real example of a situation where I saw witnessed devastation a business sustained through a lack of proper procedures being implemented to protect their financial interests.…

Today we're discussing the number one mistake that many sales professionals make and how this impacts business owners profit growth outcome. This is why it is so important that business owners learn sales or have someone work directly with their sales teams to ensure they are meeting the needs of the clients daily, to keep your business growing. Cu…

Today's episode will be diving into three different goal setting methods to help business owners achieve desired target growth results. We'll review the traditional annual review goal setting method, the semi-annual goal setting method and then my individually designed mini-year, mini-goal process development method for goal setting and achievement…

We had the topic of today's episode - transformation - a couple of times on this podcast, even though we did not call the episodes like that. But why? Because transformation in today's times is not an exception but the reality for all organizations. It is not just "an update by IT", or something that is a "one and done". We all need to change and t…