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80 - From Battling Adversity to Empowering Teams - Karen Carroll
Manage episode 363543016 series 3458953
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Welcome to this week's episode of the Women in Customer Success Podcast, where we dive into the inspiring journey of Karen Carroll, the Head of Customer Success EMEA at Gong.
Karen shares her journey of battling an eating disorder for almost a decade during her school and college years, and how therapy helped her ground herself in stressful situations, develop a thicker skin, and never give up in the ebbs and flows of life. She also discusses the importance of taking the power out of pain and learning from difficult situations to become a compassionate leader.
We learn about Karen's journey toward leadership, which began after working in retail and academia and making a bold move into branding. She also shares how she juggled motherhood and career aspirations and managed to navigate through the challenge with the support of her company.
Karen believes that being able to positively impact business owners and teams with transformational tools like Gong is crucial, and something she is passionate about, especially with the help of brilliant people and diverse teams.
Fun facts about Karen:
- When she was younger she dabbled in writing poetry.
- She is an introvert by nature, but an extrovert through her commercial training.
- Her 12-year-old self would not be surprised that she is in the role she is in now, however, her 16-year-old self would be! Listen to find out why.
In this episode, you'll learn about:
- (0:00:09) - Taking Power From Pain
- (0:11:13) - Growth Mindset and Empathy
- (0:22:18) - Career and Parenthood Balance
- (0:32:45) - Building a Diverse and High-Performing Team
- (0:37:34) - Building Success Strategies in EMEA
Karen also shares her experience working closely with Wendy Harris, one of her most inspiring female role models. Join me as we learn from Karen's insights and experiences in building a thriving customer success team in EMEA, and gain valuable lessons in leadership, personal growth, and overcoming adversity.
Listen to this week’s episode now to learn more about Karen Carroll's inspiring journey toward leadership and how to build a successful team from scratch in EMEA.
Follow Karen!
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
- Website - womenincs.co
- LinkedIn - linkedin.com/company/womenincs
- Instagram: https://www.instagram.com/womenincs.co/
- Podcast page - womenincs.co/podcast
- Sign Up for PowerUp Tribe - womenincs.co/powerup
Host Marija Skobe-Pilley
- Website - https://www.marijaskobepilley.com/
- LinkedIn - https://www.linkedin.com/in/mspilley/
- Coaching with Marija: http://marijaskobepilley.com/programs
- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie
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