77 - From Classroom to Customer Success - Julie Raeder

Women in Customer Success Podcast

In this episode, I'm talking to Julie Raeder, Customer Success Manager at Dooly and a former special education teacher who transitioned into Customer Success. We discuss the importance of knowing what you want, networking, storytelling, and overcoming barriers when transitioning from education to customer success. We also explore the significance of preparation and asking the right questions during customer calls, as well as the challenges of learning new terminology and adapting to remote work.

Julie shares her inspiring story of how she turned from a special education teacher and successfully transitioned into the customer success field. Julie emphasizes the importance of knowing what you want and being able to communicate that to others, as well as understanding the value of storytelling in interviews.

Julie discusses the challenges of transitioning from education to customer success, and how she leveraged LinkedIn, connected with industry professionals, and learned to translate her skills from teaching to customer success. The interview process is discussed in detail, providing examples of how Julie utilised her educational background to demonstrate her capabilities in a business setting.

Fun facts about Julie:

• She's an athlete with a huge passion for basketball - she's also a basketball coach!
• Julie specialised in teaching children with disabilities
• Julie is a passionate writer!

Julie has always had a passion for writing and reading, and after starting her career in CS, she found some of her old notebooks, and re-read them and it reignited her love for the written word. She then began writing poetry and journalling in a more intentional way. She recommends the book "Extreme Ownership" by Jocko Willink for anyone interested in leadership and personal growth.

In this episode, you'll learn about:

• Julie's career story
• Understanding transferrable skills and creating your own narrative around them
• Actionable steps for transitioning from Education into Customer Success

Follow Julie!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

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Host Marija Skobe-Pilley

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