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75 - Top Skills for Different Customer Success Roles - Jolyn Isabelo
Manage episode 360144790 series 3458953
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In this episode, I'm talking to an absolute rockstar - Jolyn Isabelo, APAC Customer Success Leader at MongoDB.
She has a really interesting upbringing and a career in a multicultural setting. Born and brought up in London, she moved to Asia and lived in Singapore and Japan. She also worked in the USA and now is based in Singapore.
Fun facts about Jolyn:
- As a 16-year-old, she saw herself as a ballerina at the Royal Academy of Dance
- she enjoys workout, in particular, F45
- She lived and worked in the UK, Japan, the USA and now Singapore
It turns out that both Jolyn and I spent childhood years seriously training in arts: Jolyn was doing ballet and I did classical music. Naturally, we speak about the positive benefits that training had on our focus and determination, and how it translated to our careers
Jolyn studied economics and started her career in sales, as a natural choice. After leading sales teams, she intentionally decided to make a move and start brushing on her consultative skills, which led her to a career in Customer Success.
In this episode, you'll learn about:
- Necessary Skills for Customer Success
- Scale vs Traditional Customer Success
- Career Paths in Customer Success
- The importance of personal brand for career growth
- Mentoring and Coaching
- Finding your Tribe
- How can building your personal brand propel your career
- Nick Mehta, the CEO of Gainsight
Jolyn is also a mentor in Women in Customer Success Power Up Mentoring, as well as a coach at the Catalyst Coaching Corner.
Follow Jolyn!
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Follow the WiCS Podcast:
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
- Website - womenincs.co
- LinkedIn - linkedin.com/company/womenincs
- Instagram: https://www.instagram.com/womenincs.co/
- Podcast page - womenincs.co/podcast
- Sign Up for PowerUp Tribe - womenincs.co/powerup
Host Marija Skobe-Pilley
- Website - https://www.marijaskobepilley.com/
- LinkedIn - https://www.linkedin.com/in/mspilley/
- Coaching with Marija: http://marijaskobepilley.com/programs
- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie
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