S3E08 - How to Manage Customer Expectations When Demand Spikes - Nikhil Shanker, Urban Company

24:11
 
シェア
 

Manage episode 332880971 series 2821620
著作 Verloop.io の情報はPlayer FM及びコミュニティによって発見されました。著作権は出版社によって所持されます。そして、番組のオーディオは、その出版社のサーバから直接にストリーミングされます。Player FMで購読ボタンをタップし、更新できて、または他のポッドキャストアプリにフィードのURLを貼り付けます。

Nikhil Shanker is the VP of customer experience and partner experience at Urban Company, a services platform. Nikhil’s role focuses on building processes and systems that assist customers as well as service partners who deliver the services to the customers. With 9+ years of experience, Nikhil has previously worked with HCL Technologies and Infosys.

We cover:

  • Evolution of support at Urban Company during the pandemic
  • Managing customer expectations when demand spikes
  • One process implementation that enabled delightful CX
  • Future of customer support and customer experience

30 つのエピソード