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Set and Enforce Guilt-Free Policies in Your Handmade Business
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When? This feed was archived on December 06, 2022 16:09 (). Last successful fetch was on September 26, 2022 17:47 ()
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What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 294410512 series 2391218
It’s no secret that as a business owner you will, at some point, usually multiple points, have unhappy customers. While unhappy customers are less frequent than happy customers or customers we never hear from, either way, customer service is a daily activity in any business.
It is true that customer service exists at every turn, but the part of it that I’ve noticed is trickiest is at the very end of the transaction, specifically if someone is unhappy.
What should you do, as a handmade business owner who wants to remain human and friendly but also not have anxiety and stress over what to do with customer service issues that might come up?
Drum roll, please… You have actually probably already done it: it’s your policy.
For full show notes and all the links mentioned in this episode please visit merriweathercouncilblog.com/155
192 つのエピソード
アーカイブされたシリーズ ("無効なフィード" status)
When? This feed was archived on December 06, 2022 16:09 (). Last successful fetch was on September 26, 2022 17:47 ()
Why? 無効なフィード status. サーバーは持続期間に有効なポッドキャストのフィードを取得することができませんでした。
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 294410512 series 2391218
It’s no secret that as a business owner you will, at some point, usually multiple points, have unhappy customers. While unhappy customers are less frequent than happy customers or customers we never hear from, either way, customer service is a daily activity in any business.
It is true that customer service exists at every turn, but the part of it that I’ve noticed is trickiest is at the very end of the transaction, specifically if someone is unhappy.
What should you do, as a handmade business owner who wants to remain human and friendly but also not have anxiety and stress over what to do with customer service issues that might come up?
Drum roll, please… You have actually probably already done it: it’s your policy.
For full show notes and all the links mentioned in this episode please visit merriweathercouncilblog.com/155
192 つのエピソード
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