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Digital Customer Service Is Now Table Stakes
Manage episode 301418771 series 2913512
Customer service, and most importantly digital customer service, continues to battle tension between its legacy tools (e.g. IVR phone systems) and the increasing role of artificial intelligence (AI), modularization, and on-screen voice. But customers of all ages expect their financial services partners to be there when, where, and how they want.
87 つのエピソード
Digital Customer Service Is Now Table Stakes
The Financial Experience Podcast for Banks, Credit Unions, and Fintech
Manage episode 301418771 series 2913512
Customer service, and most importantly digital customer service, continues to battle tension between its legacy tools (e.g. IVR phone systems) and the increasing role of artificial intelligence (AI), modularization, and on-screen voice. But customers of all ages expect their financial services partners to be there when, where, and how they want.
87 つのエピソード
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