Cristina Fonseca, VC at Indico Capital Partners, Co-Founder of Talkdesk on: How Product Development has Changed in the last 10 years


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On becoming an entrepreneur and Talkdesk
  • [1:15] - What were some people or events that influenced you in your early days before Talkdesk to become an entrepreneur?
  • [4:04] - What was the hardest growth stage of Talkdesk and why?
  • [6:57] - What advice would you give founders who are thinking of stepping down from something they started?
  • [10:48] - On - what does do?
  • [11:48] - What is the gap in customer service management that is trying to solve?
  • [16:42] - How has product development changed from your days at Talkdesk to now at Cleverly?
    • Engineering and data science
    • Design and UX
    • Distributed teams
    • AI embedded
  • [26:32] - How do you make remote development work? Any advice or tips for entrepreneurs?
  • [29:41] - Does product development differ if it is for DevOps vs a business user?

  • [31:24] - How are you taking Cleverly to market?
  • [33:46] - How are you determining pricing?
  • [35:19] - How has the pandemic affected your strategy? What changes have you made to deal with it?
  • [37:00] - What is your advice on seeking funding - when you should seek funding, how you should seek funding?

Book recommendationPlay Bigger

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