How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

The EntreLeadership Podcast

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2y ago 41:17

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Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision.

You’ll learn:

Chick-fil-A’s simple ingredients for great customer service
The secret sauce for creating consistent customer service
A simple tool to protect your company culture
How to transfer your culture to new hires

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