))
The Golden Strategy of Making Your Customers Happy with Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado
アーカイブされたシリーズ ("無効なフィード" status)
When?
This feed was archived on September 29, 2024 19:10 (
Why? 無効なフィード status. サーバーは持続期間に有効なポッドキャストのフィードを取得することができませんでした。
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 349011680 series 3404127
コンテンツは Ian Moss によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Ian Moss またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
In this episode of The eCommerce Customer Experience Podcast, Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado, joins Chris Kellner of DigitalGenius to share his perspective on how to make customer experience a strategic priority by understanding customers' needs.
Gustavo is currently the Head of Customer Experience at CXAhead and Head of Customer Experience Strategy and Insights at Avado. He is also a Non-Executive Director - Committee Member (Remuneration Committee) at Thirteen Group and Non-Executive Director at Rootsofyggdrasil.
Today, Gustavo talks about why customer experience professionals should stop exceeding customers' expectations and start focusing on what customers really need.
Episode resources:
Gustavo is currently the Head of Customer Experience at CXAhead and Head of Customer Experience Strategy and Insights at Avado. He is also a Non-Executive Director - Committee Member (Remuneration Committee) at Thirteen Group and Non-Executive Director at Rootsofyggdrasil.
Today, Gustavo talks about why customer experience professionals should stop exceeding customers' expectations and start focusing on what customers really need.
Episode resources:
Rate and Review The eCommerce Customer Experience Podcast:
- Apple Podcasts
- Spotify
- Instructions on how to rate and review The eCommerce Customer Experience Podcast can be found here
- RSS
The eCommerce Customer Experience Podcast is handcrafted by our friends over at: fame.so
17 つのエピソード
シェア
