Customer Success


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In this episode we focus on the importance of change management and product adoption. Guests include Allan Bourne, Director of Customer Success at Microsoft, and Matt Wolodarsky, Senior Program Manager on the OneDrive and SharePoint customer engineer team. Both help customers successfully adopt and get full value from their investments in Office 365. Also in the show, favorite holiday treats, OneDrive Roadmap highlights, best practices, awareness initiative tips, and so much more.

Running Time: 52min

Social and Info Links:

OneDrive Facebook | Twitter | OneDrive Community Blog | UserVoice

Ankita Kirti |@Ankita_Kirti21

Jason Moore |@JasMo

Allan Bourne

Matt Wolodarsky | @mwolodarsky


OneDrive Adoption Resources

Microsoft 365 Learning Pathways

Known Folder Move (KFM)

Microsoft 365 usage analytics

Chevron Customer Story "Chevron productivity climbs with security-enhancing Microsoft cloud services"

Microsoft Champions Program

Create your champions program for Microsoft Teams

OneDrive Tech Community Blog

OneDrive Webinars

Microsoft Docs - The home for Microsoft documentation for end users, developers, and IT professionals.

Microsoft Tech Community Home

Stay on top of Office 365 changes

Microsoft Ignite | The Tour (various cities worldwide) | @MS_Ignite

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