Episode 60: Workforce Optimization for ITSM

ServiceNow TechBytes

コンテンツは ServiceNow Community TechBytes and ServiceNow Community によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャストコンテンツは、ServiceNow Community TechBytes and ServiceNow Community またはそのポッドキャストプラットフォームパートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。

2+ y ago 17:49

MP3•エピソードのホーム

In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers:

What is Workforce Optimization?
Flexible scheduling and on-call
Forecasting agent demand
Performance Analytics and KPIs for individual agents
Using external learning resources for agents

For more information, see:

Product documentation: Workforce Optimization for ITSM
Community blog: Workforce Optimization for ITSM - Rome features
Community article: Managing on-call and normal workshifts in Workforce Optimization for ITSM
Community article: Driving Employee Engagement and Upskilling the Workforce through Coaching With Learning

Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

Subscribe to iTunes

See omnystudio.com/listener for privacy information.

71 つのエピソード

#ServiceNow Community TechBytes #ServiceNow Community #Tech #Product Management