Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
コンテンツは Brian Harding によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Brian Harding またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
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171. Getting Genuine Buy-in on Customer Service Expectations
Manage episode 424208222 series 2906786
コンテンツは Brian Harding によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Brian Harding またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.
We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers.
But there are challenges with getting a team of people to truly take these things - not related to the technical work we do - as seriously as they do the things that highlight their expertise.
Today I’ll share one of my favorite ways to get real buy in on doing the things we must do well, and have nothing to do with the technical work we perform.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability
Learn more at: http://www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com
193 つのエピソード
シェア
Manage episode 424208222 series 2906786
コンテンツは Brian Harding によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Brian Harding またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.
We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers.
But there are challenges with getting a team of people to truly take these things - not related to the technical work we do - as seriously as they do the things that highlight their expertise.
Today I’ll share one of my favorite ways to get real buy in on doing the things we must do well, and have nothing to do with the technical work we perform.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability
Learn more at: http://www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com
193 つのエピソード
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Service Industry Successに似ているもの
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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continue reading
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…
continue reading
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
Whatever you lead can only grow when you do. Experience real-life, real-time business and leadership coaching from Dave Ramsey, a successful CEO, popular radio personality, bestselling author, and now the host of The EntreLeadership Podcast. Dave takes your calls and draws on over 30 years of experience as the CEO of Ramsey Solutions to help you overcome the challenges you're facing. More at https://www.ramseysolutions.com/shows/the-entreleadership-podcast.
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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continue reading
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continue reading
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Wholesaling Inc with Brent Daniels
Find distressed properties for pennies on the dollar and turn them for huge profits!
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Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
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Player FM -ポッドキャストアプリ
Player FMアプリでオフラインにしPlayer FMう！
Player FMアプリでオフラインにしPlayer FMう！
