Artwork

コンテンツは Press 1 For Nick によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Press 1 For Nick またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal
Player FM -ポッドキャストアプリ
Player FMアプリでオフラインにしPlayer FMう!

Dan Gingiss - Author, Experience Maker [Customer Experience]

31:32
 
シェア
 

Manage episode 303963555 series 2875989
コンテンツは Press 1 For Nick によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Press 1 For Nick またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal
Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and Humana. He is an author, keynote speaker and podcast host, and most recently has a new book out called the experience maker. 1:40 Where Dan would eat for his last meal in Chicago 2:39 What is the most common response to a positive experience? 4:26 You mentioned in your book that the bar for customer experience is very low. Why is that? 8:46 Can companies achieve CX perfection? What should they do instead? 13:52 What does it mean to be wiser? 17:01 I didn’t expect witty in there? Why witty? What’s your favorite example of being witty? 24:03 What is the most important factor in a customer’s loyalty? (Reducing Effort) 25:34 Where are the pain points most likely in a customer’s journey? 28:35 Explain his new book in 30 seconds Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message
  continue reading

312 つのエピソード

Artwork
iconシェア
 
Manage episode 303963555 series 2875989
コンテンツは Press 1 For Nick によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Press 1 For Nick またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal
Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and Humana. He is an author, keynote speaker and podcast host, and most recently has a new book out called the experience maker. 1:40 Where Dan would eat for his last meal in Chicago 2:39 What is the most common response to a positive experience? 4:26 You mentioned in your book that the bar for customer experience is very low. Why is that? 8:46 Can companies achieve CX perfection? What should they do instead? 13:52 What does it mean to be wiser? 17:01 I didn’t expect witty in there? Why witty? What’s your favorite example of being witty? 24:03 What is the most important factor in a customer’s loyalty? (Reducing Effort) 25:34 Where are the pain points most likely in a customer’s journey? 28:35 Explain his new book in 30 seconds Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message
  continue reading

312 つのエピソード

すべてのエピソード

×
 
Loading …

プレーヤーFMへようこそ!

Player FMは今からすぐに楽しめるために高品質のポッドキャストをウェブでスキャンしています。 これは最高のポッドキャストアプリで、Android、iPhone、そしてWebで動作します。 全ての端末で購読を同期するためにサインアップしてください。

 

クイックリファレンスガイド