Manage episode 299082609 series 2965899
Consumer debt collection is delicate business at the best of times. Throw in a global pandemic where people’s livelihoods are in doubt, and it becomes exponentially harder.
For telecommunications companies, the question becomes more than ever how to help customers, who need their phones and the Internet to work and function, but many of whom are struggling to pay for other essential services—like food and housing.
In this landmark episode, host Bryn Griffiths brings together 3 directors of TRMA Canada working parallel roles Rogers Communications, Telus and Sasktel, and discovers a remarkable amount of common ground: Michele Murray of Sasktel, Anthony Sabatelli of Rogers Communications and Raphael Karamichailidis of Telus. All three work in leadership roles involving account recovery at their respective companies, and Michele is also the president of the Telecommunications Risk Management Association of Canada (TRMA Canada), a non-profit corporation formed by telecommunication industry leaders to promote cooperation among Canadian Telecommunication companies in reducing fraud and bad debt.
It’s a deeply engaging episode, tackling tough questions and outlining the importance of assisting the customer in recovering debt: something our teams at MetCredit focus on not only when representing these three corporate clients but for every organization that engages us.