71-ChatBot for On-Demand Concierge


Manage episode 291823623 series 2922369
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Chatbot uses artificial intelligence & natural language processing to understand what a human wants, and guides them for the action that they are looking for in software applications. Chatbots are helping all businesses to deliver customer services in these difficult times. AI chatbots or digital assistants are taking control of customer service. Covid-19 is accelerating digital transformation in an industry that was already automating work at a rapid pace.

Governments and businesses are deploying digital assistants, chatbot to address citizens, customers most common questions, for example how to identify symptoms of COVID-19 or how to get tested, where the testing facility is available. These chatbots are making it easy for the agencies to update and expand the chatbot’s responses as queries evolved. This is all happened to handle the influx of calls which has resulted due to coronavirus crisis, grocery stores, retail outlets, banks to healthcare providers, everyone started exploring how they can use digital assistant/ chatbot to manage this unprecedented times. The number of hospitals are trying to find ways how they can deploy a conversational mobile chatbot to help with intake forms and remote check-ins for both in-person and telehealth visits rather than staff sitting and facing the patients to avoid contact due to COVID-19. The chatbots will be able to give patients tech advice when they are using telemedicine. When used at physical locations, the chatbots will be able to tell patients when to go directly into the physician room. The traditional pre-visit process of walking into the clinic, hospital, filling out paper forms, reading instructions, and then waiting for a physician's room is changing.

Earlier session on OTechTalks was covered during July 2017, Chatbots Basics 101, the role of Natural Language Processing, Artificial Intelligence and machine learning and to access in presentation format from the post What are Chatbots? Beginner’s Guide To Chatbots.

Today we have our guest speaker & special thanks to Tarek Osman for joining me this week. Until next time!

You’ll Learn: Learn from the fonder what he has learned from the book ‘Lean Startup’

A personal need leads to launch a company that is the free virtual assistant that can Find, Book, Buy, Deliver, and Do anything for you in Dubai. You can use Yanzo for​, Shopping, Car related services, Travel arrangements, Home errands, Office ad-hoc tasks, and Anything else…

Speaker has shared his experience on what challenges they have faced and how they are managing the supply-chain process.

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