It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Manage episode 322284867 series 2814453
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Knowledge as training is discussed in a way that ensures people are ready for the change, what they need to do and prepare for. It is easy to describe knowledge as training, but you need to bring in the desire to want to learn. After making users enthusiastic for change then a holistic learning program shows the organisation’s commitment to supporting the change.