Customer Experience: Victoria Taylor

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3+ y ago 38:02

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We’re back for episode 8 and today we are being treated to some time with the fantastic Victoria Taylor, friend of the show, karaoke extraordinaire and all-round experience expert. Victoria will be taking us through the world of the experiential, covering everything from your customers’ purchase experience to your invoicing experience for your clients.

Victoria is a customer experience consultant who has consulted boutique businesses, Fortune 500 companies and everything in between. She works with brands to make sure every experience with your company matters. She combines the physical and digital worlds to bring customers and clients the best experience possible at every moment, and believes that if you make people matter, your brand will matter to them.

What you will learn...

Why you should care about experience
What is meant by combining the physical and digital world
How experience has changed with the pandemic and the shift to digital
How Victoria made a food brand’s Zoom launch both physical and digital to make it a more immersive experience
How sending out post or packages could be the secret to success in experience
Why it’s important to take the time to dream and think differently
How everybody within the business is responsible for the experience
How your invoices could be so much more than just asking for money
How the small, everyday acts impact your relationships and revenue
How James Timpson is the main man when it comes to experience
How experience is changing so rapidly

Resources mentioned in the show...

If you would like to get hold of Victoria to discuss how she could boost the experience you offer, the best way to do so is on her social channels. Get the conversation started on Twitter, LinkedIn and Instagram, she’ll always reply as well, because if she didn’t that would not be a good experience.

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