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114: LEADERSHIP AND CUSTOMER RETENTION
Manage episode 460316876 series 3590842
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# Leadership Talk with Adegoke -
Episode: Leadership and Customer Retention
**Episode Summary:** In this insightful episode of *Leadership Talk with Adegoke*, we delve into the critical relationship between effective leadership and customer retention.
Adegoke shares key insights from his latest book, *Customer Retention: An Experiential Approach*, unpacking strategies that leaders can implement to foster loyalty and keep customers engaged.
**Key Topics Discussed:** - **Understanding Customer Retention:** Explore what customer retention truly means in today’s competitive landscape and why it should be a top priority for leaders. - **The Leadership Role:** Learn how strong leadership shapes customer experience and drives retention efforts. Adegoke discusses the qualities that leaders must cultivate to succeed. - **Experiential Approach:**
A deep dive into the experiential strategies outlined in the book. Discover how creating memorable customer experiences can significantly boost loyalty. -
- **Actionable Strategies:** Gain insights into specific, actionable strategies that leaders can implement immediately to enhance customer retention in their organizations. **Episode Takeaways:** - The essential connection between leadership effectiveness and customer loyalty. - Practical tips for leaders to create an environment that prioritizes customer experience. - A roadmap for integrating customer retention strategies into overall business practices. - **Book:** *Customer Retention: An Experiential Approach* - **Listen on:**
Podcast Platform Links : adegokeomotola.com
Episode: Leadership and Customer Retention
**Episode Summary:** In this insightful episode of *Leadership Talk with Adegoke*, we delve into the critical relationship between effective leadership and customer retention.
Adegoke shares key insights from his latest book, *Customer Retention: An Experiential Approach*, unpacking strategies that leaders can implement to foster loyalty and keep customers engaged.
**Key Topics Discussed:** - **Understanding Customer Retention:** Explore what customer retention truly means in today’s competitive landscape and why it should be a top priority for leaders. - **The Leadership Role:** Learn how strong leadership shapes customer experience and drives retention efforts. Adegoke discusses the qualities that leaders must cultivate to succeed. - **Experiential Approach:**
A deep dive into the experiential strategies outlined in the book. Discover how creating memorable customer experiences can significantly boost loyalty. -
- **Actionable Strategies:** Gain insights into specific, actionable strategies that leaders can implement immediately to enhance customer retention in their organizations. **Episode Takeaways:** - The essential connection between leadership effectiveness and customer loyalty. - Practical tips for leaders to create an environment that prioritizes customer experience. - A roadmap for integrating customer retention strategies into overall business practices. - **Book:** *Customer Retention: An Experiential Approach* - **Listen on:**
Podcast Platform Links : adegokeomotola.com
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