How to Design Great User Experiences in a Complicated Cybersecurity Ecosystem with Christian Rohrer

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Christian Rohrer is Senior Director, User Experience at McAfee, returning to the company after a 5-year hiatus during which he was Founder and Principal at XD Strategy, a UX strategy consultancy, and former Vice President of Design, Research and Enterprise Services at Capital One. He has also led UX teams at Realtor.com, eBay, and Yahoo!. Christian holds a Bachelors in Computer Science from UC Santa Cruz and a Ph.D in Cognitive Science and Education from Stanford University.
Christian not only has a deep understanding of the complex cybersecurity ecosystem, he also appreciates the challenges in getting stakeholder buy-in to ensure the user experience is prioritized.
In this episode, we talk about:
  • Human-centered design: what is it and why is it important? (we talk about Nielsen Norman Group co-founder and author of the Design of Everyday Things, Don Norman, who has a great video describing the principles of Human-Centered Design)
  • The complicated cybersecurity ecosystem and the challenges it presents when designing user experiences.
  • How great user experiences in cybersecurity are "a human and a technology problem to solve."
  • How to speak the language of stakeholders by using metrics, including the PURE Method, which Christian co-developed.

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