#310: How SMS Can Grow Employee Engagement w/ Brandon Daniell, Dialog Health


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Employee engagement is one of the biggest struggles when it comes to internal communications. While most of us lost the ability to meet in person since the outbreak, new corporate communications tech options have stepped into the void promising to offer ways to engage workers with key info and announcements without adding to their workload.
In this HRchat episode, we look at using text messaging to support employee engagement and program rollout efforts. Bill's guest is Brandon Daniell, President & Co-founder, Dialog Health Inc., a two-way texting platform that enables information to be pushed to and pulled from staff, managers, and HR departments.
Listen to episode 310 and learn:

  • Announced last year at the HR Technology Conference, you released a multi-select filter for automated texting campaigns. This feature can be used to support communications and education concerning open enrollment, onboarding new employees, health and wellness offerings, and other initiatives. Tell us more
  • Dialog Health’s two-way texting platform, OPEN, makes improving engagement as easy as sending a text. The mobile messaging solution has been designed specifically with HR needs in mind. We'll get into specific applications for HR at a mo but, at a high level and in under 60 seconds, can you share how OPEN helps HR?
  • What would you say to employees who feel that it's okay to communicate with them by email and some forms of social media but that phone or text messages (particularly those with tracking capabilities) are 'intrusive'?
  • What are the findings/feedback you have to support texting not only as an effective channel of communication but an accepted one?
  • We've all heard of 'Zoom fatigue'; do you have any data/client examples to support suggestions that employees want quick and easy ways to communicate over and instead of (as opposed to in addition to) long, drawn-out video chats, etc?
  • In under 60 seconds, recap on why text messaging can enhance employee engagement
  • What's coming up for you? Any new releases in the works?

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