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GDS Podcast #8 - An interview with GDS Director General Kevin Cunnington

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コンテンツは Government Digital Service によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Government Digital Service またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal

GDS Director General Kevin Cunnington talks about his time in tech and digital government so far, and discusses GDS’s plans for the future.

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A full transcript of the episode follows:

Angus Montgomery:

So welcome to the latest episode of the Government Digital Service podcast. My name is Angus Montgomery, I’m a senior writer at GDS.

For this episode I’m in the slightly unusual position of interviewing my boss, or the boss of the organisation I work for. It’s GDS Director General Kevin Cunnington. Kevin, thank you very much for joining us on this podcast.

Kevin Cunnington:

Thank you for inviting me Angus.

Angus Montgomery:

So Kevin, I’d like to talk to you today about your time in GDS. So you’ve been here for, getting on for three years I think, and your priorities for GDS as we enter the new financial year and what’s coming up over the next year.

But before we get onto all of that, I’d like to talk to you a bit about your time before GDS and before government, because you’ve been a technologist, or involved in digital and technology for your entire career, and you’ve got quite a storied career before you joined GDS.

I think first of all, as I understand, you studied computer science and you have a master’s in artificial intelligence, so what first led you to that subject matter, to wanting to study technology and then develop a career in it?

Kevin Cunnington:

So I went to a boys grammar school, well rather dare I say, a stuffy traditional boys grammar school, where you really had a choice of doing the arts or the sciences, so I did the sciences - maths, physics, chemistry and luckily, a bit on the side, general studies.

And I was always fascinated in two areas beyond that, which were computer science and astrophysics. And oddly, at the time, both were equally as bonkers because I had never seen a computer, none of us had. No boy from my school had ever gone on to study computer science, so when I decided that was what I was going to do, I was the first boy ever from my school to study computer science, having never seen a computer [0.01.58].

Angus Montgomery:

If, at the risk of asking a very personal question, and you can answer in general time, what sort of general time are we talking about?

Kevin Cunnington:

1979.

Angus Montgomery:

Right. Oh wow.

Kevin Cunnington:

Yes, I went ‘79 - ‘82.

Angus Montgomery:

Yeah, yeah.

Kevin Cunnington:

So if you’re familiar with the history of computer science, we’d just about invented the BBC Micro in ‘79. But the first real personal computer, the IBM XT80, XT, came out in ‘81. So you know, nobody had ever seen a personal computer.

They existed only as mainframes really in large regional centres that none of us had ever seen. So taking a punt, and doing a degree based on something I’d never seen before, seemed like quite an odd option really. But it’s worked out ok I’d have to say.

Angus Montgomery:

And your master’s as well, I presume at the same...at this sort of time, artificial intelligence was in the very early stages of our understanding. What was it that drew you to that and what was the kind of, what was going on in artificial intelligence then and is it still relevant to what we’re talking about today?

Kevin Cunnington:

No, it was very different then. So you’re right to say, there was very little work in A.I. back in ‘83 when I did my second degree. And we just had this report called the Lighthill report which said, largely it was rubbish and it’ll never work.

So my timing wasn’t perfect but my interest in A.I and computing has always been with the effect on people really and how it kind of works, not necessarily the programming, but the effect of computing - although I do love programming as well. But it was different then, ‘cause we actually used to programme A.I systems by hand.

Angus Montgomery:

Wow.

Kevin Cunnington:

In these really obscure languages like Prolog and Lisp, which are based on quite complicated mathematical constructs oddly enough, the last thing you’d expect to be quite natural. And so I spent a whole raft of my master’s degree programming Prolog and Lisp on things like chess playing. My thesis was around, kind of flexible airport selection. So I built this system that learnt that if you couldn’t go to that airport which was your favourite, then you’d most likely pick the next one, and therefore we could offer that as a potential option in the first place.

Angus Montgomery:

Oh wow.

Kevin Cunnington:

So yeah, quite ahead of its time really.

Angus Montgomery:

Yeah, yeah. And you mentioned, I mean obviously you were involved in writing programming back then, is that something you still do today when you have time or are still involved in?

Kevin Cunnington:

No, because when I started out in programming in the traditional languages like Pascal and C, and I actually come past programming Codebar oddly enough, but my passion was always Prolog and Lisp, and since they’re no longer really around, I just, you know, wouldn’t have the skill set to programme in Java or Ruby nowadays, so I’ve not done any for years really

Angus Montgomery:

But it’s still there, still there, the skills I’m sure.

Kevin Cunnington:

Yeah, I think I’d like to go back to it when I retire kind of thing.

Angus Montgomery:

Yeah, go back to early ‘80s artificial intelligence. And then, so after studying you worked for PWC [Pricewaterhouse Coopers], and developed, or pioneered their use of Agile methodology.

Can you tell me a bit more about sort of, again, what Agile methodology was like, and presumably this was sort of mid to late ‘80s, and what was Agile like back then and how does that relate to what we’re doing now and how we use Agile?

Kevin Cunnington:

So I think the kind of crystallising example is I got sent to this regional city in England to help a large insurer try to automate the process of life insurance, underwriting for life insurance. And people had had a go at that in the past and failed miserably because it’s quite complicated. And I was the first person to try it using A.I techniques and it worked, first time in the world it ever worked, and we came out with a programme that could underwrite life insurance quite comprehensively.

Angus Montgomery:

Wow.

Kevin Cunnington:

And it was really...so A.I was like user researchers now.

Angus Montgomery:

Right, yeah yeah.

Kevin Cunnington:

You used to sit down with people, we used to actually video the experts doing their job and then we used to interactively programme up what they’d told us and we iterated that over time, so very much like Agile is today, lots of user research, lots of interaction, lots of feedback, lots of intelligent challenge.

And then in, I think it was ‘92, PWC shipped me off to their, what they called, their technology centre in California in Menlo Park, to write down everything I’d learnt about doing A.I using Agile. And this I duly did, it took me six months to deposit the whole contents of my mind onto a book, which was actually quite big, but that then became PWC’s global methodology for developing expert systems, A.I systems, using Agile.

And it was broadly what you’d expect to see today. You know we said prototypes are important, you need to understand the scope of what you’re doing, you need to test and learn, you need to do user research and it’s all not changed very much if we’re being brutally honest over the, what’s that, 25 years.

Angus Montgomery:

Yeah, well it works, so yeah, why change it? And your background, so as well as working at PWC, you worked for various other sort of large organisations, so Vodafone, Goldman Sachs.

Kevin Cunnington:

Yes.

Angus Montgomery:

And it covers, your background kind of covers large organisations as well as startups and entrepreneurial work, so you’ve got a, quite a varied kind of work history before you came to the public sector. How do you use that experience in your current role in government and kind of, what are the similarities and differences between that and what you do know?

Kevin Cunnington:

So I think you know, my kind of, original company was PWC, which was a management consultancy. And apparently today, PWC run the best kind of, fast track scheme in the UK, and they probably in fairness to them, did then. And it was really helpful because as a scientist, my ability to write and present and critique, you know, was that of a scientist. So I was taught how to present, I was taught how to write, I was told how to do analysis and that, it turned out to be a really great start in life. And I spent that, broadly best part of a decade, doing A.I systems.

And as people know, in the ‘90s when greed was good and lunch was for wimps, I sold out and went to work for Goldman Sachs in New York running their trading systems. Which when you say it that way sounds slightly mad but all trading systems are written using Agile. So the fact that I knew how to do Agile at scale and quite quickly and quite well, turned out to be quite a big advantage for them and for me.

Angus Montgomery:

Yeah definitely.

Kevin Cunnington:

And then as you say, I had a spell as an entrepreneur. Having been a successful entrepreneur originally, I made quite a bit of money and most people know I lost 13 million quid on a venture, which I do say to people, if you meet my wife, please don’t mention it ‘cause she has stopped mentioning it now.

But at the time obviously it was quite traumatic. And then I went back to work for Vodafone as their Global Head of Digital before joining the Civil Service about five years ago now.

Angus Montgomery:

So you joined, so your first role in the Civil Service was with DWP [Department for Work and Pensions] as Director General of Business Transformation, that’s correct I think.

Kevin Cunnington:

It was.

Angus Montgomery:

Can you tell me a bit more about that role and what you were responsible for and what you were doing?

Kevin Cunnington:

So back in the day it was called the Director General for Digital Transformation and my job was really twofold. The overarching part of the job was, how to transform DWP to be fit for digital and you know, as we know, we did that via the Academies, and all the rich picture work that we did in creating a vision. But the really tangible part of my work was helping to recruit, train the digital teams for the big programmes like Universal Credit back in the day. And that’s broadly what I spent the first two and a half years of my Civil Service life doing.

Angus Montgomery:

Yeah, so it’s kind of, bringing people in and building capability. Those, those two things across the department.

Kevin Cunnington:

Yeah, I’ll tell you, the big thing we did was bring in the Academies. Which was not a new idea, it was an idea that we’d used in Vodafone. But in Vodafone, we’d used it to train largely graduates in digital, because even Vodafone couldn’t get ahold of enough graduates.

In the Civil Service when we first tried it, we blatantly took the idea and reimplemented it and I wasn’t sure whether it would work, and this would be one of the big positives and learnings for me that, we’d tried it on graduates, in the Civil Service we were trying it on older people like myself, and it was at all clear to me that older people would respond to being re-trained in digital. But the reality was they loved it because it gave them a whole new lease of life, it made them feel really modern and updated, and they really warmed to it.

And it’s been, some of the big successes, we’ve had people put off their retirement because having been re-trained, they enjoyed it so much, they want to carry on working. Which was, you know, you’d never believe that was true but they’ve been a massive success. We’ve trained 10,000 people now in the Academies over the five years.

Angus Montgomery:

Brilliant. And when they first started five years ago, was it in DWP?

Kevin Cunnington:

Yeah, 24 Feb 2014.

Angus Montgomery:

Even got the date.

Kevin Cunnington:

It’s my birthday Angus, so it’s hard to forget.

Angus Montgomery:

Oh right, wow. Very fortuitous. And so that, and again the Academy, the idea of that is upskilling people with potentially no digital capability, or no digital knowledge whatsoever and kind of giving them the skills and potential for a new career.

Kevin Cunnington:

Yeah exactly. When I first joined DWP, we were kind of in that twilight of 2013 in the Civil Service. And I was told DWP, when I think about this now and I was reminiscing the other day, I must have been incredibly controversial because DWP told me they got 300 experts in digital. And after the first few days, I hadn’t met one so I was beginning to get a bit suspicious, so I wrote down as a word cloud, the 50 terms you really need to understand to understand digital and particularly if you like, the GDS version with discovery, alpha and beta. And challenged the whole of the organisation if someone could get 50 like I could, then I would absolutely consider them an expert, and that’s fair enough. And a lot of people came forward and the highest score was 20.

Angus Montgomery:

Oh really? Wow.

Kevin Cunnington:

Yeah. And you realise actually, we probably are kidding ourselves relative to industry. We’re not where we think we need to be. And at that point, that’s how we kind of came to the academy system. For me, it was always better to retrain our folk even if that was a gamble in the way we described earlier than it was to kind of, you know, put them to one side and hire a whole set of new people who aren’t part of the Civil Service culture. But, and this again is a really true story. When we first trained people, and then put them back into their departments and their host building, people used to say to them, ‘we don’t do it like that around here Kevin’.

So in the end I got this entire building, bit like we are here today, in Leeds. And we commondered the first floor, the ground floor, and we used that to train people in the Academy. Then we commandeered the next two floors for people to go off and do digital programmes. So they were entirely sequestrated from the rest of the business because, if they were put in the business, we had this terrific organ rejection.

And you think about that now, and you think that must have been incredibly controversial that I set up a building to incubate digital.

Angus Montgomery:

To develop this new way of thinking.

Kevin Cunnington:

Yeah, yeah but it’s all true and you know I, again I was reminiscing the other day, I even stopped people who weren’t qualified from going through the Academy from doing digital for a while.

Angus Montgomery:

Oh wow.

Kevin Cunnington:

Because we had a number of people who thought they knew, you know ‘cause of the 300 expert thing again, thought they knew what they were doing and they didn’t, so I stopped them and made them get completely trained in the Academy, then I let them crack on.

Angus Montgomery:

Yeah. And were you seeing, so when people were being trained in the Academy and then going back into DWP and sort of, after this sequestering, were you seeing then the change in the department or the capability building?

Kevin Cunnington:

Yeah, I think it took, so in DWP over the first 3 years, I think we trained 5,000 people. Because, at peak, we were training 3000 people a year. And it was only through you know, mass re-education if you like, or mass education, that we got to a point where, you know these people who knew about digital weren’t strange folk anymore. They were more you know, the core fabric of the business.

And it still is a fact that 80% of the people who were trained in the Academies are really around awareness of digital, not practitioners for digital, only about ⅕ of the people go on to be practitioners. But the majority of the effort was just stopping people from being worried about it or thinking it was alien or thinking it was different. And eventually critical mass won and we thought digital was part of our DNA, and if you went into DWP today, you’d never consider doing something that wasn’t digital, you would genuinely be digital by default.

Angus Montgomery:

Yeah. So it was a real culture shift.

Kevin Cunnington:

Yeah, exactly.

Angus Montgomery:

Yeah, yeah. That’s great. And obviously while you were at DWP, GDS had been around for 2 or 3 years beforehand. What was your kind of relationship with GDS and how were you working with them when you were at DWP?

Kevin Cunnington:

So, GDS invented a construct which, I still think to this day is a really good idea, called Digital Leaders. And it was essentially getting all the heads of digital together on a monthly basis, chaired by GDS. And I was part of that. So I was always part of the kind of family. DWP did have, occasionally, some GDS folk working with us on some of the programmes but relatively small numbers.

I think it wasn’t until about 2015, that the chair of the Digital Leaders changed to be Chris Ferguson and myself. We completely changed the dynamic to say it wasn’t just about the centre but the centre in partnership with a big department, and from there I had a lot more engagement with GDS. Obviously prior to arriving here in GDS.

Angus Montgomery:

I think it was August/September 2016 when you joined.

Kevin Cunnington:

Yeah, I think it was. Yeah.

Angus Montgomery:

You joined as the first Director General of GDS, and tell me about when you joined, what were your sort of, first impressions. I mean obviously you knew the organisation well, you’d been working very closely with it but actually sort of, coming in the door and sort of, becoming part of GDS, what were your impressions of it?

Kevin Cunnington:

Oh it was definitely quite different to DWP, even though, I mean honestly we had absolutely mimicked GDS in DWP in our digital centres by putting up the bunting...you know, really ruthlessly just stealing all the good ideas. But GDS was just fundamentally, purely digital and it was, yeah, incredibly different. It was much more challenging, people were much more open, it wasn’t anything like so hierarchical and it was still kind of like, a big startup back in ‘16 [2016]. And like, you know where it is now in ‘19 [2019] where it feels more like an enterprise.

Angus Montgomery:

Yeah yeah yeah.

Kevin Cunnington:

Yeah, it was way different and you know the statistic today in GDS, is 47% of us are in the age bracket of 30-40.

Angus Montgomery:

Oh wow.

Kevin Cunnington:

So that’s quite a lot different from I guess, the general profile of the Civil Service.

Angus Montgomery:

Yeah.

Kevin Cunninton:

And particularly DWP. So you really did notice it had much more, yeah, much more youth on its side immediately when you walked in the door.

Angus Montgomery:

Yeah. And what, and when you joined what were your first priorities for, well yourself and for GDS?

Kevin Cunnington:

Oh I think they’ve honestly remained the same. And it’s funny because I had my equivalent from Australia here today to chat, and I was saying, the two bits of advice I always consistently give digital organisations, digital countries, starting out are one, build capability, get the academies sorted at scale. Two, don’t start building applications until you’ve got your identity strategy sorted out.

Angus Montgomery:

Right.

Kevin Cunnington:

Because if you don’t get your identity strategy first and foremost ahead of, then you find yourself in the kind of position we are which is, playing catchup on identity.

Angus Montgomery:

Yeah.

Kevin Cunnington:

And there the two, they’ve always been my two priorities here at GDS.

Angus Montgomery:

Yeah.

Kevin Cunnington:

Support the Verify programme, build out the Academies.

Angus Montgomery:

Yeah. Brilliant. And what were you, when you joined, obviously you said it was very very different from DWP, what were the differences in the sense of like, moving from a department to the centre and what you could do here and what you couldn’t do from the centre that you could do in departments?

Kevin Cunnington:

I think the main thing is that I always felt in DWP, notwithstanding the fact that I was running a bigger group probably two or three times the size of GDS, I wasn’t quite as busy if that makes sense. I had more time to think about the strategy. And famously we used to have these Friday morning breakfast meetings with the ‘brain trust’, quotes around that, where we just used to think about what DWP could look like in 2020, 2025, 2030.

And I think it’s taken you know, as you say, nearly the two and a half, three years I’ve been here to get to a point where I think I've now got the right structures and management team in place, that I’m actually beginning to free up to think about what is our 2030 vision, what is the future of A.I in the workplace and yeah, it’s taken quite, it’s taken much longer than I thought it would to get to that point where I’ve got that same quality of thinking time that I had in the departments.

Kevin Cunnington:

Which is just an interesting observation, really.

Angus Montgomery:

Yeah, that is interesting. And well in what other ways as well, I mean you obviously, in that respect GDS has changed in that you kind of, now have that space to think about that stuff. What other ways do you feel that GDS has grown and developed so far in your time here?

Kevin Cunnington:

Well I think the two obvious things you’d highlight is, it’s much bigger. It’s 860 people today, and I think it was about 400 when I joined, it’s of that order, so it’s much bigger.

The new building here in Aldgate is just brilliant. I think it’s made a massive change of quality of life for all of us here in GDS. But I think there’s some other things as well. Acquiring the Academies gave us a national footprint for the first time.

Angus Montgomery:

So we have Academies, sorry, in Leeds and..

Kevin Cunnington:

Leeds, Manchester, Newcastle. Hopefully I keep saying Bristol outloud, for the good people of Bristol to hear me, so hopefully that’ll come true at some point.

And I think the other thing that’s changed is we’ve now got the Introvert Network and of course, we’ve got the BAME [Black, Asian and Minority Ethnic] Network, which didn’t exist back then, so I think we are you know, continuing to embrace diversity and inclusion here in GDS.

Angus Montgomery:

And that’s a very obvious thing that diversity and inclusion is, it’s something that we talk about a lot in this organisation, and rightly so, but I think I’ve not worked in organisations like this where it’s so obvious that the organisation cares about that, and I think that that’s really important.

Kevin Cunnington:

Yeah, I’m the same. I think it’s integral to its DNA.

Angus Montgomery:

Yeah, yeah.

Kevin Cunnington:

And you wonder, I mean it’s one thing to take great pride in around GDS. I mean it’s not, I didn’t start it but nevertheless I feel the real responsibility of making sure we continue to be diverse and inclusive going forward.

Angus Montgomery:

Definitely. And looking forward, because we’re recording this in April and we’re moving onto a new financial year.

Kevin Cunnington:

Yeah.

Angus Montgomery:

So there’s a lot of work going on in GDS and around government as a whole as people prepare for it and people think about, not just the year ahead but as you’ve mentioned, the 10 or 20 years ahead and what we could do.

So first of all, could you tell me a little bit about what your priorities are for the next year?

Kevin Cunnington:

Yeah so in terms of priorities, I generally try and describe GDS you know, through the lens of history where, in 2012 we started out by digital by default, which was all just about building confidence that as a Civil Service we could insource some of these things and do them.

The next phase, 2015 onwards, I would say is building capability. That the integration of the Academies, the GAAP platforms, all the things we’ve done to scale the business.

And then I’d say over the last 12-18 months, we’ve talked more about transformation, collaboration and innovation really. That’s the kind of slogans we batted off for Sprint last year and so with that in mind, and we’ve got some big things landing in the very short term, we’ve got the A.I review that we’ve been doing on how A.I could be used in the workforce, that we’ve done in conjunction with DCMS, landing over the next few months. We’ve got the minister’s review on innovation and how that could land, although that report is becoming much broader than innovation. It’s really kind of front-running what I think we’ll end up saying as part of SR19, or spending review 19.

Angus Montgomery:

Brilliant. Yeah.

Kevin Cunnington:

And then we’ve got quite a big set of tours really. So we’ve got all the new Sprint conferences in the devolved nations, Scotland, Wales, Northern Ireland, which of course we’ve never done before. We’re doing a special in Leeds and then of course, we’re heading home to London in September. And then on the back of that, we’ve got, we’re attending every Civil Service Live doing keynote presentations, and we’re doing the Let’s Talk About Race workshops as well.

Angus Montgomery:

Yes, which is towards the end of the month I think, isn’t it? Yeah.

Kevin Cunnington:

Yes exactly. And then towards the end of the month, we’ve actually got Breaking Down Barriers. Which is our functional view of how we promote BAME people into the SCS [Senior Civil Service] within digital.

Angus Montgomery:

Into Senior Civil Service.

Yeah. Wow. So a lot coming up.

Kevin Cunnington:

Yes.

Angus Montgomery:

A lot touring and a lot of talking. And yeah, a busy summer ahead. And as we kind of, as you think about your priorities, in your opinion, what, can you summarise what GDS is here to do and how that role is developing and how it will develop, I suppose over the coming years?

Kevin Cunnington:

Yeah so you know, we’ve tried to highlight the core values of GDS by putting them into pithy slogans really. ‘Show what good looks like’, and GDS has always been great at showing what good looks like from, right from the early days of user research right through to now. We show what good looks like.

Two, slightly new but ‘do the hardest things’. So my view is, GDS should be prototyping things today that departments will want to explore in 2 years time. Good example of that would be voice activation on GOV.UK.

Third value is around reflecting the society we serve. We talked a lot about diversity but we also need to encourage SMEs (small-to-medium enterprises) across the UK to work with us. We also need, as GDS, to have a more regional footprint.

And then the fourth value we talk about is helping government transform. And that for me, is the one I want to tweak going forward. I think our role is not to help but to lead.

Angus Montgomery:

Ok.

Kevin Cunnington;

And just be more proactive about, this is what good in the space of biometrics, or this is what good in the space of voice activation, looks like. And begin to work more proactively with departments to lay out that roundmap that we asked them to follow. Yeah just be much more proactive in the fourth category.

Angus Montgomery:

Ok. That’s interesting. So is that proactive in the sense of sort of, actively working with these projects or doing these things as exemplars almost?

Kevin Cunnington:

Yeah exactly, exactly like that Angus. Working with some departments on exemplars, setting the standards and then, really, encouraging, cajoling even, departments to say well, now we’ve figured out how to do voice activation of services, why wouldn’t you make all your major services voice ‘activationable’ by 2027.

Angus Montgomery:

Yeah.

Kevin Cunnington:

That kind of thing. I think the other big shift is the local digital declaration. Where we’re obviously working much more closer nowadays with local authorities, which I think is a really good thing for the UK because citizens interact far more frequently with local authorities than they do obviously, central government.

Angus Montgomery:

Yeah. That’s really interesting. And finally, because we’re getting, we’re running towards the end of this episode, just finish with a couple of well, I suppose, quick fire-ish questions. First all, what’s the most challenging part of your job?

Kevin Cunnington:

Oh quick fire? I’d be disingenuous if I didn’t say keeping your eye on the ball really. There’s a lot going on, and actually just keeping as focused on the core business as well as planning for EU Exit, is definitely the most difficult part of it.

Angus Montgomery:

Yeah. Keeping all, yeah...keeping in charge of everything. What’s the most enjoyable part?

Kevin Cunnington:

Well this will come as an irony ‘cause most people know I’m quite, well I am an introvert, that’s why I took up computer science but, I love the touring if I’m honest.

Angus Montgomery:

You’ve got a lot of it coming up so.

Kevin Cunnington:

Yeah exactly. You know, the fact that we’re going on tour with as we said, Sprint, Civil Service Live, Breaking Down Barriers. I think people also know that when I was in Vodafone, for 3 and a half years, I didn’t spend a single week in the country, in this country.

Angus Montgomery:

Wow.

Kevin Cunnington:

I was perpetually as the Global Head somewhere else, looking at stuff in the Czech Republic or Italy. And I feel you know, in the back half of this year, I’d like to do more support our international directorate, Chris Ferguson’s directorate in flying the flag a little for Britain overseas.

Angus Montgomery:

‘Cause there’s a lot of work going on there.

Kevin Cunnington:

Yeah, and showing you know, why we have done some of the things we’ve done. And obviously learning from others as we do that.

Angus Montgomery:

Yeah.

Kevin Cunnington:

And that, that would make me very happy.

Angus Montgomery:

Brilliant, yeah. And final question, what’s your, what are you most proud of from your time at GDS so far?

Kevin Cunnington:

Yeah, there’s, there’s a huge list you know, from GAAP, GOV Wifi, all the work we’ve done on GOV.UK for EU Exit, which I think has been brilliant. The work we’ve started on innovation, the innovation survey, the innovation landscape, the new pipeline process, local digital declarations, the publication of the 7 Lenses book. Being on top of EU Exit, the Academies, the Emerging Tech Development programme, the Global Digital Marketplace. I mean it’s just..

Angus Montgomery:

The list goes on.

Kevin Cunnington:

Yeah, yeah, you could be doing that for quite a while couldn’t you?

Angus Montgomery:

So thank you again to Kevin for joining us, and thank you for listening to this episode of the Government Digital Service podcast. I really hope that you enjoyed it. If you want to listen to future episodes or in fact, if you want to listen to the episodes that we’ve done so far, please do go to wherever it is that you download your podcasts episodes from, so Spotify, Apple Music, all those places. You’ll find us there, so hit subscribe and we hope you enjoy what we do in the future. And thank you again and goodbye.

Kevin Cunnington:

Thank you Angus.

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39 つのエピソード

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GDS Director General Kevin Cunnington talks about his time in tech and digital government so far, and discusses GDS’s plans for the future.

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A full transcript of the episode follows:

Angus Montgomery:

So welcome to the latest episode of the Government Digital Service podcast. My name is Angus Montgomery, I’m a senior writer at GDS.

For this episode I’m in the slightly unusual position of interviewing my boss, or the boss of the organisation I work for. It’s GDS Director General Kevin Cunnington. Kevin, thank you very much for joining us on this podcast.

Kevin Cunnington:

Thank you for inviting me Angus.

Angus Montgomery:

So Kevin, I’d like to talk to you today about your time in GDS. So you’ve been here for, getting on for three years I think, and your priorities for GDS as we enter the new financial year and what’s coming up over the next year.

But before we get onto all of that, I’d like to talk to you a bit about your time before GDS and before government, because you’ve been a technologist, or involved in digital and technology for your entire career, and you’ve got quite a storied career before you joined GDS.

I think first of all, as I understand, you studied computer science and you have a master’s in artificial intelligence, so what first led you to that subject matter, to wanting to study technology and then develop a career in it?

Kevin Cunnington:

So I went to a boys grammar school, well rather dare I say, a stuffy traditional boys grammar school, where you really had a choice of doing the arts or the sciences, so I did the sciences - maths, physics, chemistry and luckily, a bit on the side, general studies.

And I was always fascinated in two areas beyond that, which were computer science and astrophysics. And oddly, at the time, both were equally as bonkers because I had never seen a computer, none of us had. No boy from my school had ever gone on to study computer science, so when I decided that was what I was going to do, I was the first boy ever from my school to study computer science, having never seen a computer [0.01.58].

Angus Montgomery:

If, at the risk of asking a very personal question, and you can answer in general time, what sort of general time are we talking about?

Kevin Cunnington:

1979.

Angus Montgomery:

Right. Oh wow.

Kevin Cunnington:

Yes, I went ‘79 - ‘82.

Angus Montgomery:

Yeah, yeah.

Kevin Cunnington:

So if you’re familiar with the history of computer science, we’d just about invented the BBC Micro in ‘79. But the first real personal computer, the IBM XT80, XT, came out in ‘81. So you know, nobody had ever seen a personal computer.

They existed only as mainframes really in large regional centres that none of us had ever seen. So taking a punt, and doing a degree based on something I’d never seen before, seemed like quite an odd option really. But it’s worked out ok I’d have to say.

Angus Montgomery:

And your master’s as well, I presume at the same...at this sort of time, artificial intelligence was in the very early stages of our understanding. What was it that drew you to that and what was the kind of, what was going on in artificial intelligence then and is it still relevant to what we’re talking about today?

Kevin Cunnington:

No, it was very different then. So you’re right to say, there was very little work in A.I. back in ‘83 when I did my second degree. And we just had this report called the Lighthill report which said, largely it was rubbish and it’ll never work.

So my timing wasn’t perfect but my interest in A.I and computing has always been with the effect on people really and how it kind of works, not necessarily the programming, but the effect of computing - although I do love programming as well. But it was different then, ‘cause we actually used to programme A.I systems by hand.

Angus Montgomery:

Wow.

Kevin Cunnington:

In these really obscure languages like Prolog and Lisp, which are based on quite complicated mathematical constructs oddly enough, the last thing you’d expect to be quite natural. And so I spent a whole raft of my master’s degree programming Prolog and Lisp on things like chess playing. My thesis was around, kind of flexible airport selection. So I built this system that learnt that if you couldn’t go to that airport which was your favourite, then you’d most likely pick the next one, and therefore we could offer that as a potential option in the first place.

Angus Montgomery:

Oh wow.

Kevin Cunnington:

So yeah, quite ahead of its time really.

Angus Montgomery:

Yeah, yeah. And you mentioned, I mean obviously you were involved in writing programming back then, is that something you still do today when you have time or are still involved in?

Kevin Cunnington:

No, because when I started out in programming in the traditional languages like Pascal and C, and I actually come past programming Codebar oddly enough, but my passion was always Prolog and Lisp, and since they’re no longer really around, I just, you know, wouldn’t have the skill set to programme in Java or Ruby nowadays, so I’ve not done any for years really

Angus Montgomery:

But it’s still there, still there, the skills I’m sure.

Kevin Cunnington:

Yeah, I think I’d like to go back to it when I retire kind of thing.

Angus Montgomery:

Yeah, go back to early ‘80s artificial intelligence. And then, so after studying you worked for PWC [Pricewaterhouse Coopers], and developed, or pioneered their use of Agile methodology.

Can you tell me a bit more about sort of, again, what Agile methodology was like, and presumably this was sort of mid to late ‘80s, and what was Agile like back then and how does that relate to what we’re doing now and how we use Agile?

Kevin Cunnington:

So I think the kind of crystallising example is I got sent to this regional city in England to help a large insurer try to automate the process of life insurance, underwriting for life insurance. And people had had a go at that in the past and failed miserably because it’s quite complicated. And I was the first person to try it using A.I techniques and it worked, first time in the world it ever worked, and we came out with a programme that could underwrite life insurance quite comprehensively.

Angus Montgomery:

Wow.

Kevin Cunnington:

And it was really...so A.I was like user researchers now.

Angus Montgomery:

Right, yeah yeah.

Kevin Cunnington:

You used to sit down with people, we used to actually video the experts doing their job and then we used to interactively programme up what they’d told us and we iterated that over time, so very much like Agile is today, lots of user research, lots of interaction, lots of feedback, lots of intelligent challenge.

And then in, I think it was ‘92, PWC shipped me off to their, what they called, their technology centre in California in Menlo Park, to write down everything I’d learnt about doing A.I using Agile. And this I duly did, it took me six months to deposit the whole contents of my mind onto a book, which was actually quite big, but that then became PWC’s global methodology for developing expert systems, A.I systems, using Agile.

And it was broadly what you’d expect to see today. You know we said prototypes are important, you need to understand the scope of what you’re doing, you need to test and learn, you need to do user research and it’s all not changed very much if we’re being brutally honest over the, what’s that, 25 years.

Angus Montgomery:

Yeah, well it works, so yeah, why change it? And your background, so as well as working at PWC, you worked for various other sort of large organisations, so Vodafone, Goldman Sachs.

Kevin Cunnington:

Yes.

Angus Montgomery:

And it covers, your background kind of covers large organisations as well as startups and entrepreneurial work, so you’ve got a, quite a varied kind of work history before you came to the public sector. How do you use that experience in your current role in government and kind of, what are the similarities and differences between that and what you do know?

Kevin Cunnington:

So I think you know, my kind of, original company was PWC, which was a management consultancy. And apparently today, PWC run the best kind of, fast track scheme in the UK, and they probably in fairness to them, did then. And it was really helpful because as a scientist, my ability to write and present and critique, you know, was that of a scientist. So I was taught how to present, I was taught how to write, I was told how to do analysis and that, it turned out to be a really great start in life. And I spent that, broadly best part of a decade, doing A.I systems.

And as people know, in the ‘90s when greed was good and lunch was for wimps, I sold out and went to work for Goldman Sachs in New York running their trading systems. Which when you say it that way sounds slightly mad but all trading systems are written using Agile. So the fact that I knew how to do Agile at scale and quite quickly and quite well, turned out to be quite a big advantage for them and for me.

Angus Montgomery:

Yeah definitely.

Kevin Cunnington:

And then as you say, I had a spell as an entrepreneur. Having been a successful entrepreneur originally, I made quite a bit of money and most people know I lost 13 million quid on a venture, which I do say to people, if you meet my wife, please don’t mention it ‘cause she has stopped mentioning it now.

But at the time obviously it was quite traumatic. And then I went back to work for Vodafone as their Global Head of Digital before joining the Civil Service about five years ago now.

Angus Montgomery:

So you joined, so your first role in the Civil Service was with DWP [Department for Work and Pensions] as Director General of Business Transformation, that’s correct I think.

Kevin Cunnington:

It was.

Angus Montgomery:

Can you tell me a bit more about that role and what you were responsible for and what you were doing?

Kevin Cunnington:

So back in the day it was called the Director General for Digital Transformation and my job was really twofold. The overarching part of the job was, how to transform DWP to be fit for digital and you know, as we know, we did that via the Academies, and all the rich picture work that we did in creating a vision. But the really tangible part of my work was helping to recruit, train the digital teams for the big programmes like Universal Credit back in the day. And that’s broadly what I spent the first two and a half years of my Civil Service life doing.

Angus Montgomery:

Yeah, so it’s kind of, bringing people in and building capability. Those, those two things across the department.

Kevin Cunnington:

Yeah, I’ll tell you, the big thing we did was bring in the Academies. Which was not a new idea, it was an idea that we’d used in Vodafone. But in Vodafone, we’d used it to train largely graduates in digital, because even Vodafone couldn’t get ahold of enough graduates.

In the Civil Service when we first tried it, we blatantly took the idea and reimplemented it and I wasn’t sure whether it would work, and this would be one of the big positives and learnings for me that, we’d tried it on graduates, in the Civil Service we were trying it on older people like myself, and it was at all clear to me that older people would respond to being re-trained in digital. But the reality was they loved it because it gave them a whole new lease of life, it made them feel really modern and updated, and they really warmed to it.

And it’s been, some of the big successes, we’ve had people put off their retirement because having been re-trained, they enjoyed it so much, they want to carry on working. Which was, you know, you’d never believe that was true but they’ve been a massive success. We’ve trained 10,000 people now in the Academies over the five years.

Angus Montgomery:

Brilliant. And when they first started five years ago, was it in DWP?

Kevin Cunnington:

Yeah, 24 Feb 2014.

Angus Montgomery:

Even got the date.

Kevin Cunnington:

It’s my birthday Angus, so it’s hard to forget.

Angus Montgomery:

Oh right, wow. Very fortuitous. And so that, and again the Academy, the idea of that is upskilling people with potentially no digital capability, or no digital knowledge whatsoever and kind of giving them the skills and potential for a new career.

Kevin Cunnington:

Yeah exactly. When I first joined DWP, we were kind of in that twilight of 2013 in the Civil Service. And I was told DWP, when I think about this now and I was reminiscing the other day, I must have been incredibly controversial because DWP told me they got 300 experts in digital. And after the first few days, I hadn’t met one so I was beginning to get a bit suspicious, so I wrote down as a word cloud, the 50 terms you really need to understand to understand digital and particularly if you like, the GDS version with discovery, alpha and beta. And challenged the whole of the organisation if someone could get 50 like I could, then I would absolutely consider them an expert, and that’s fair enough. And a lot of people came forward and the highest score was 20.

Angus Montgomery:

Oh really? Wow.

Kevin Cunnington:

Yeah. And you realise actually, we probably are kidding ourselves relative to industry. We’re not where we think we need to be. And at that point, that’s how we kind of came to the academy system. For me, it was always better to retrain our folk even if that was a gamble in the way we described earlier than it was to kind of, you know, put them to one side and hire a whole set of new people who aren’t part of the Civil Service culture. But, and this again is a really true story. When we first trained people, and then put them back into their departments and their host building, people used to say to them, ‘we don’t do it like that around here Kevin’.

So in the end I got this entire building, bit like we are here today, in Leeds. And we commondered the first floor, the ground floor, and we used that to train people in the Academy. Then we commandeered the next two floors for people to go off and do digital programmes. So they were entirely sequestrated from the rest of the business because, if they were put in the business, we had this terrific organ rejection.

And you think about that now, and you think that must have been incredibly controversial that I set up a building to incubate digital.

Angus Montgomery:

To develop this new way of thinking.

Kevin Cunnington:

Yeah, yeah but it’s all true and you know I, again I was reminiscing the other day, I even stopped people who weren’t qualified from going through the Academy from doing digital for a while.

Angus Montgomery:

Oh wow.

Kevin Cunnington:

Because we had a number of people who thought they knew, you know ‘cause of the 300 expert thing again, thought they knew what they were doing and they didn’t, so I stopped them and made them get completely trained in the Academy, then I let them crack on.

Angus Montgomery:

Yeah. And were you seeing, so when people were being trained in the Academy and then going back into DWP and sort of, after this sequestering, were you seeing then the change in the department or the capability building?

Kevin Cunnington:

Yeah, I think it took, so in DWP over the first 3 years, I think we trained 5,000 people. Because, at peak, we were training 3000 people a year. And it was only through you know, mass re-education if you like, or mass education, that we got to a point where, you know these people who knew about digital weren’t strange folk anymore. They were more you know, the core fabric of the business.

And it still is a fact that 80% of the people who were trained in the Academies are really around awareness of digital, not practitioners for digital, only about ⅕ of the people go on to be practitioners. But the majority of the effort was just stopping people from being worried about it or thinking it was alien or thinking it was different. And eventually critical mass won and we thought digital was part of our DNA, and if you went into DWP today, you’d never consider doing something that wasn’t digital, you would genuinely be digital by default.

Angus Montgomery:

Yeah. So it was a real culture shift.

Kevin Cunnington:

Yeah, exactly.

Angus Montgomery:

Yeah, yeah. That’s great. And obviously while you were at DWP, GDS had been around for 2 or 3 years beforehand. What was your kind of relationship with GDS and how were you working with them when you were at DWP?

Kevin Cunnington:

So, GDS invented a construct which, I still think to this day is a really good idea, called Digital Leaders. And it was essentially getting all the heads of digital together on a monthly basis, chaired by GDS. And I was part of that. So I was always part of the kind of family. DWP did have, occasionally, some GDS folk working with us on some of the programmes but relatively small numbers.

I think it wasn’t until about 2015, that the chair of the Digital Leaders changed to be Chris Ferguson and myself. We completely changed the dynamic to say it wasn’t just about the centre but the centre in partnership with a big department, and from there I had a lot more engagement with GDS. Obviously prior to arriving here in GDS.

Angus Montgomery:

I think it was August/September 2016 when you joined.

Kevin Cunnington:

Yeah, I think it was. Yeah.

Angus Montgomery:

You joined as the first Director General of GDS, and tell me about when you joined, what were your sort of, first impressions. I mean obviously you knew the organisation well, you’d been working very closely with it but actually sort of, coming in the door and sort of, becoming part of GDS, what were your impressions of it?

Kevin Cunnington:

Oh it was definitely quite different to DWP, even though, I mean honestly we had absolutely mimicked GDS in DWP in our digital centres by putting up the bunting...you know, really ruthlessly just stealing all the good ideas. But GDS was just fundamentally, purely digital and it was, yeah, incredibly different. It was much more challenging, people were much more open, it wasn’t anything like so hierarchical and it was still kind of like, a big startup back in ‘16 [2016]. And like, you know where it is now in ‘19 [2019] where it feels more like an enterprise.

Angus Montgomery:

Yeah yeah yeah.

Kevin Cunnington:

Yeah, it was way different and you know the statistic today in GDS, is 47% of us are in the age bracket of 30-40.

Angus Montgomery:

Oh wow.

Kevin Cunnington:

So that’s quite a lot different from I guess, the general profile of the Civil Service.

Angus Montgomery:

Yeah.

Kevin Cunninton:

And particularly DWP. So you really did notice it had much more, yeah, much more youth on its side immediately when you walked in the door.

Angus Montgomery:

Yeah. And what, and when you joined what were your first priorities for, well yourself and for GDS?

Kevin Cunnington:

Oh I think they’ve honestly remained the same. And it’s funny because I had my equivalent from Australia here today to chat, and I was saying, the two bits of advice I always consistently give digital organisations, digital countries, starting out are one, build capability, get the academies sorted at scale. Two, don’t start building applications until you’ve got your identity strategy sorted out.

Angus Montgomery:

Right.

Kevin Cunnington:

Because if you don’t get your identity strategy first and foremost ahead of, then you find yourself in the kind of position we are which is, playing catchup on identity.

Angus Montgomery:

Yeah.

Kevin Cunnington:

And there the two, they’ve always been my two priorities here at GDS.

Angus Montgomery:

Yeah.

Kevin Cunnington:

Support the Verify programme, build out the Academies.

Angus Montgomery:

Yeah. Brilliant. And what were you, when you joined, obviously you said it was very very different from DWP, what were the differences in the sense of like, moving from a department to the centre and what you could do here and what you couldn’t do from the centre that you could do in departments?

Kevin Cunnington:

I think the main thing is that I always felt in DWP, notwithstanding the fact that I was running a bigger group probably two or three times the size of GDS, I wasn’t quite as busy if that makes sense. I had more time to think about the strategy. And famously we used to have these Friday morning breakfast meetings with the ‘brain trust’, quotes around that, where we just used to think about what DWP could look like in 2020, 2025, 2030.

And I think it’s taken you know, as you say, nearly the two and a half, three years I’ve been here to get to a point where I think I've now got the right structures and management team in place, that I’m actually beginning to free up to think about what is our 2030 vision, what is the future of A.I in the workplace and yeah, it’s taken quite, it’s taken much longer than I thought it would to get to that point where I’ve got that same quality of thinking time that I had in the departments.

Kevin Cunnington:

Which is just an interesting observation, really.

Angus Montgomery:

Yeah, that is interesting. And well in what other ways as well, I mean you obviously, in that respect GDS has changed in that you kind of, now have that space to think about that stuff. What other ways do you feel that GDS has grown and developed so far in your time here?

Kevin Cunnington:

Well I think the two obvious things you’d highlight is, it’s much bigger. It’s 860 people today, and I think it was about 400 when I joined, it’s of that order, so it’s much bigger.

The new building here in Aldgate is just brilliant. I think it’s made a massive change of quality of life for all of us here in GDS. But I think there’s some other things as well. Acquiring the Academies gave us a national footprint for the first time.

Angus Montgomery:

So we have Academies, sorry, in Leeds and..

Kevin Cunnington:

Leeds, Manchester, Newcastle. Hopefully I keep saying Bristol outloud, for the good people of Bristol to hear me, so hopefully that’ll come true at some point.

And I think the other thing that’s changed is we’ve now got the Introvert Network and of course, we’ve got the BAME [Black, Asian and Minority Ethnic] Network, which didn’t exist back then, so I think we are you know, continuing to embrace diversity and inclusion here in GDS.

Angus Montgomery:

And that’s a very obvious thing that diversity and inclusion is, it’s something that we talk about a lot in this organisation, and rightly so, but I think I’ve not worked in organisations like this where it’s so obvious that the organisation cares about that, and I think that that’s really important.

Kevin Cunnington:

Yeah, I’m the same. I think it’s integral to its DNA.

Angus Montgomery:

Yeah, yeah.

Kevin Cunnington:

And you wonder, I mean it’s one thing to take great pride in around GDS. I mean it’s not, I didn’t start it but nevertheless I feel the real responsibility of making sure we continue to be diverse and inclusive going forward.

Angus Montgomery:

Definitely. And looking forward, because we’re recording this in April and we’re moving onto a new financial year.

Kevin Cunnington:

Yeah.

Angus Montgomery:

So there’s a lot of work going on in GDS and around government as a whole as people prepare for it and people think about, not just the year ahead but as you’ve mentioned, the 10 or 20 years ahead and what we could do.

So first of all, could you tell me a little bit about what your priorities are for the next year?

Kevin Cunnington:

Yeah so in terms of priorities, I generally try and describe GDS you know, through the lens of history where, in 2012 we started out by digital by default, which was all just about building confidence that as a Civil Service we could insource some of these things and do them.

The next phase, 2015 onwards, I would say is building capability. That the integration of the Academies, the GAAP platforms, all the things we’ve done to scale the business.

And then I’d say over the last 12-18 months, we’ve talked more about transformation, collaboration and innovation really. That’s the kind of slogans we batted off for Sprint last year and so with that in mind, and we’ve got some big things landing in the very short term, we’ve got the A.I review that we’ve been doing on how A.I could be used in the workforce, that we’ve done in conjunction with DCMS, landing over the next few months. We’ve got the minister’s review on innovation and how that could land, although that report is becoming much broader than innovation. It’s really kind of front-running what I think we’ll end up saying as part of SR19, or spending review 19.

Angus Montgomery:

Brilliant. Yeah.

Kevin Cunnington:

And then we’ve got quite a big set of tours really. So we’ve got all the new Sprint conferences in the devolved nations, Scotland, Wales, Northern Ireland, which of course we’ve never done before. We’re doing a special in Leeds and then of course, we’re heading home to London in September. And then on the back of that, we’ve got, we’re attending every Civil Service Live doing keynote presentations, and we’re doing the Let’s Talk About Race workshops as well.

Angus Montgomery:

Yes, which is towards the end of the month I think, isn’t it? Yeah.

Kevin Cunnington:

Yes exactly. And then towards the end of the month, we’ve actually got Breaking Down Barriers. Which is our functional view of how we promote BAME people into the SCS [Senior Civil Service] within digital.

Angus Montgomery:

Into Senior Civil Service.

Yeah. Wow. So a lot coming up.

Kevin Cunnington:

Yes.

Angus Montgomery:

A lot touring and a lot of talking. And yeah, a busy summer ahead. And as we kind of, as you think about your priorities, in your opinion, what, can you summarise what GDS is here to do and how that role is developing and how it will develop, I suppose over the coming years?

Kevin Cunnington:

Yeah so you know, we’ve tried to highlight the core values of GDS by putting them into pithy slogans really. ‘Show what good looks like’, and GDS has always been great at showing what good looks like from, right from the early days of user research right through to now. We show what good looks like.

Two, slightly new but ‘do the hardest things’. So my view is, GDS should be prototyping things today that departments will want to explore in 2 years time. Good example of that would be voice activation on GOV.UK.

Third value is around reflecting the society we serve. We talked a lot about diversity but we also need to encourage SMEs (small-to-medium enterprises) across the UK to work with us. We also need, as GDS, to have a more regional footprint.

And then the fourth value we talk about is helping government transform. And that for me, is the one I want to tweak going forward. I think our role is not to help but to lead.

Angus Montgomery:

Ok.

Kevin Cunnington;

And just be more proactive about, this is what good in the space of biometrics, or this is what good in the space of voice activation, looks like. And begin to work more proactively with departments to lay out that roundmap that we asked them to follow. Yeah just be much more proactive in the fourth category.

Angus Montgomery:

Ok. That’s interesting. So is that proactive in the sense of sort of, actively working with these projects or doing these things as exemplars almost?

Kevin Cunnington:

Yeah exactly, exactly like that Angus. Working with some departments on exemplars, setting the standards and then, really, encouraging, cajoling even, departments to say well, now we’ve figured out how to do voice activation of services, why wouldn’t you make all your major services voice ‘activationable’ by 2027.

Angus Montgomery:

Yeah.

Kevin Cunnington:

That kind of thing. I think the other big shift is the local digital declaration. Where we’re obviously working much more closer nowadays with local authorities, which I think is a really good thing for the UK because citizens interact far more frequently with local authorities than they do obviously, central government.

Angus Montgomery:

Yeah. That’s really interesting. And finally, because we’re getting, we’re running towards the end of this episode, just finish with a couple of well, I suppose, quick fire-ish questions. First all, what’s the most challenging part of your job?

Kevin Cunnington:

Oh quick fire? I’d be disingenuous if I didn’t say keeping your eye on the ball really. There’s a lot going on, and actually just keeping as focused on the core business as well as planning for EU Exit, is definitely the most difficult part of it.

Angus Montgomery:

Yeah. Keeping all, yeah...keeping in charge of everything. What’s the most enjoyable part?

Kevin Cunnington:

Well this will come as an irony ‘cause most people know I’m quite, well I am an introvert, that’s why I took up computer science but, I love the touring if I’m honest.

Angus Montgomery:

You’ve got a lot of it coming up so.

Kevin Cunnington:

Yeah exactly. You know, the fact that we’re going on tour with as we said, Sprint, Civil Service Live, Breaking Down Barriers. I think people also know that when I was in Vodafone, for 3 and a half years, I didn’t spend a single week in the country, in this country.

Angus Montgomery:

Wow.

Kevin Cunnington:

I was perpetually as the Global Head somewhere else, looking at stuff in the Czech Republic or Italy. And I feel you know, in the back half of this year, I’d like to do more support our international directorate, Chris Ferguson’s directorate in flying the flag a little for Britain overseas.

Angus Montgomery:

‘Cause there’s a lot of work going on there.

Kevin Cunnington:

Yeah, and showing you know, why we have done some of the things we’ve done. And obviously learning from others as we do that.

Angus Montgomery:

Yeah.

Kevin Cunnington:

And that, that would make me very happy.

Angus Montgomery:

Brilliant, yeah. And final question, what’s your, what are you most proud of from your time at GDS so far?

Kevin Cunnington:

Yeah, there’s, there’s a huge list you know, from GAAP, GOV Wifi, all the work we’ve done on GOV.UK for EU Exit, which I think has been brilliant. The work we’ve started on innovation, the innovation survey, the innovation landscape, the new pipeline process, local digital declarations, the publication of the 7 Lenses book. Being on top of EU Exit, the Academies, the Emerging Tech Development programme, the Global Digital Marketplace. I mean it’s just..

Angus Montgomery:

The list goes on.

Kevin Cunnington:

Yeah, yeah, you could be doing that for quite a while couldn’t you?

Angus Montgomery:

So thank you again to Kevin for joining us, and thank you for listening to this episode of the Government Digital Service podcast. I really hope that you enjoyed it. If you want to listen to future episodes or in fact, if you want to listen to the episodes that we’ve done so far, please do go to wherever it is that you download your podcasts episodes from, so Spotify, Apple Music, all those places. You’ll find us there, so hit subscribe and we hope you enjoy what we do in the future. And thank you again and goodbye.

Kevin Cunnington:

Thank you Angus.

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