The Vault - Customer Success Metrics

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1+ y ago 36:56

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This episode from April 2021 has Ryanne Koch (Doumet) joining Jeff to talk about how metrics support the strategy conversations that help your CS team move from reactive to proactive.

Using data well can help identify where and when to bring in your product within the customer process as well accurately identify customers in danger of churn,

Learn how the team uses renewal surveys to identify trends across your book of business and how they utilize decks to scale customer conversations, allowing them to focus on the story and trends rather than just reciting data.

You can find Ryanne here

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