10 Customer Churn Benchmarks for SaaS Leaders

Gain Grow Retain

コンテンツは Gain Grow Retain によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャストコンテンツは、Gain Grow Retain またはそのポッドキャストプラットフォームパートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。

1y ago 50:11

MP3•エピソードのホーム

This week, Greg Daines, CEO of ChurnRX joins Jay and Jeff to talk about churn benchmarks. Some key highlights:

no statistical alignment between whether satisfied customers stay (CSAT)
inertia is real - make sure you aren't giving your customers a reason to leave
story telling the history of your relationship is a good thing
measurable results is one of the largest factors in longer retention
make sure your customers are measuring results
bridge the gap here, especially if results measuring is difficult
focus on helping your customers utilize your product effectively
Ask good questions as you set up measurement goals

What benchmarks are you seeing as vital towards predicting potential churn?

Connect with Greg

ChurnRX

-----

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

296 つのエピソード

#Office Hours #Tech #MBA #Business #Gain Grow Retain