Leaders in Luxury with Special Guest Steve Yastrow


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Topics covered and questions you’ll uncover during this episode:

  • Becoming a resource and confidant to client
  • How you can make customers commit to you
  • Connection of belief and actions
  • How to create an impactful customer experience
  • Using language and storytelling to create customer beliefs
  • Guiding customers from their challenges to the goal
  • What makes a relationship a real “We” relationship.
  • Customer vs. Client
  • Transaction vs. Encounter
  • Creating real customer loyalty
  • Turning presentations to conversations
  • What is a conversation that really matters? How do you have genuine dialogue?

Resources from this episode:

50 つのエピソード