Designing The Bespoke Experience with Ryan Ogden and Jim Walberg (Part 2)

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Topics covered and questions you’ll uncover during this episode:

  • How to identify and produce “moments that matter” in your clients’ experience with you
  • Recognizing the difference between telling someone you’re an expert and actually demonstrating you’re an expert
  • Why clients shouldn’t be privy to all the behind-the-scenes happenings that take place when buying or selling a home
  • Balancing boundaries and empathy when you’re involved with luxury real estate transactions
  • The importance of solving problems before bringing them to the attention of your clients
  • Why it pays to not burden your clients with unnecessary stress

Resources mentioned within the episode:

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