Designing The Bespoke Experience with Ryan Ogden and Jim Walberg (Part 1)


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Topics covered and questions you’ll uncover during this episode:

  • How to identify and produce “moments that matter” in your clients’ experience with you
  • The unique approach Jim uses to give closing gifts that win him repeat business and referrals
  • The importance of knowing how and what you want your client to feel, think, and do from start to finish
  • How to position yourself as your clients’ go-to real estate professional for life
  • The difference between being in the “transaction” business and being in the “relationship” business — and why it pays to put relationships first
  • Why listening to understand, rather than interject, is the foundation of an excellent client experience

Resources mentioned within the episode:

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