Ditch Support Tickets And Differentiate Through Radically Personal Customer Service

53:07
 
シェア
 

Manage episode 305051862 series 2541725
著作 Steve Hutt の情報はPlayer FM及びコミュニティによって発見されました。著作権は出版社によって所持されます。そして、番組のオーディオは、その出版社のサーバから直接にストリーミングされます。Player FMで購読ボタンをタップし、更新できて、または他のポッドキャストアプリにフィードのURLを貼り付けます。

In today’s episode, my guest is Mike McCarron the VP, Sales and Strategic Alliances of Gladly. They are a service platform that treats customers like people, not tickets, which allows agents to communicate seamlessly across all channels. It's referred to as "radically personal" customer experience.

Gladly centers customer service around the person, not a case, which gives agents full visibility of customers in a single view.

The world’s most innovative DTC Shopify brands like Andy Swimwear, Chubbies Shorts, Allbirds, and Rothy’s use the Gladly platform to develop lifelong customer relationships, not one-off experiences.

WHAT YOU WILL LEARN TODAY

The benefits to having more personalized and human interactions with your customers.

The customer disconnect with an endless mess of duplicate support tickets.

Why customer expectations have changed on how they engage with brands.

How to scale delightful customer experiences through AI and human interaction.

LINKS AND RESOURCES MENTIONED

Gladly.com

Gladly Shopify App

Ideas and advice for modern customer service

Make the switch to Gladly and get 3 months free - Thanks Mike!

CONNECT WITH GLADLY

Email: hi@gladly.com

Facebook: www.facebook.com/GladlyInc

Twitter: twitter.com/gladly

YouTube: www.youtube.com/channel/UCUvdksboXf9wkfr1TcROnxA

LinkedIn: www.linkedin.com/company/gladly-inc

EPISODE SPONSOR

Today's episode is brought to you by the Rewind App. This should be the first thing you install on your Shopify store to protect against human error, misbehaving apps, or collaborators gone bad. It's the trusted backup solution for over 100,000 businesses.



See acast.com/privacy for privacy and opt-out information.

214 つのエピソード