To give you the best possible experience, this site uses cookies. Review our Privacy Policy and Terms of Service to learn more. 理解しました
Artwork

Business Marketing Leadership Rob Dube Inspiring
コンテンツは Rob Dube によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Rob Dube またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。

Deliver the X Podcastに似ているもの

Player FM -ポッドキャストアプリ
Player FMアプリでオフラインにしPlayer FMう！
Get it on App Store Get it on Google Play

Deliver the X Podcast

再生
再生中
シェア
 

シリーズのホーム•Feed
Manage series 2423663
コンテンツは Rob Dube によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Rob Dube またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Welcome to Deliver The X podcast. I'm Rob Dube, President and Co-Founder of imageOne, and during our podcast, we'll learn how extraordinary teams deliver extraordinary customer experiences. My business partner Joel Perlman and I met in grade school. In high school, we started selling Blow Pop lollipops out of our locker. We'd buy them for a nickel and resell them for a quarter. Of course, that was a pretty nice profit margin, but more importantly, we just really enjoyed taking care of the kids. I think providing an extraordinary experience just got into our blood, and it got enhanced when we were in college. In Ann Arbor, Michigan, we started going to a deli called Zingerman's Deli. If you haven't heard of Zingerman's, please check them out online. They're pretty famous at this point, and Inc. magazine named them "The coolest business in America" in the early two thousands. Their CEO and Co-Founder, Ari Weinzweig is consistently ranked as one of the top leaders in America -- maybe even the world. When you'd go to Zingerman's -- and it's still true today -- you’d just get this unbelievable experience at every corner. From just standing in line to the smells, the products, and most importantly, the people who genuinely care. That just brought our heightened awareness to what great service and what a great customer experience is all about. We later learned about Small Giants. These are companies around the country that are going to market in a much different way with some core principles like how important it is to care for the totality of their team members' lives. That really resonated with us, so much so that after a 10-year journey of bringing on the Small Giants concepts into our company, imageOne, Forbes magazine listed us as "One of the 25 best Small Giant companies in America." When it comes to business these days, I think we're all recognizing that good just isn't good enough anymore. A lot of companies are great at acquiring customers, but they have a hard time retaining them. When that happens, obviously it impacts your word of mouth business. It's going to reduce your profits. Your team's not going to be as happy which means employee satisfaction is going to go down and you're going to have excessive turnover. You're going to be spending time on those types of things. It's really becoming a cycle that we're noticing, and leaders are having trouble figuring out how to break that cycle. We hope some of the wisdom from our guests will help you. Maybe you'll walk away with a nugget or two from each conversation that will help you manage the employee and the customer experience. I hope you're inspired through the guests' stories that we have and that you're inspired to take your customer and your team member experience to the next level.
…   continue reading

6 つのエピソード

#Business #Marketing #Leadership #Rob Dube #Inspiring
Artwork

Deliver the X Podcast

updated

再生 再生中
iconシェア
 
シリーズのホーム•Feed
Manage series 2423663
コンテンツは Rob Dube によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Rob Dube またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Welcome to Deliver The X podcast. I'm Rob Dube, President and Co-Founder of imageOne, and during our podcast, we'll learn how extraordinary teams deliver extraordinary customer experiences. My business partner Joel Perlman and I met in grade school. In high school, we started selling Blow Pop lollipops out of our locker. We'd buy them for a nickel and resell them for a quarter. Of course, that was a pretty nice profit margin, but more importantly, we just really enjoyed taking care of the kids. I think providing an extraordinary experience just got into our blood, and it got enhanced when we were in college. In Ann Arbor, Michigan, we started going to a deli called Zingerman's Deli. If you haven't heard of Zingerman's, please check them out online. They're pretty famous at this point, and Inc. magazine named them "The coolest business in America" in the early two thousands. Their CEO and Co-Founder, Ari Weinzweig is consistently ranked as one of the top leaders in America -- maybe even the world. When you'd go to Zingerman's -- and it's still true today -- you’d just get this unbelievable experience at every corner. From just standing in line to the smells, the products, and most importantly, the people who genuinely care. That just brought our heightened awareness to what great service and what a great customer experience is all about. We later learned about Small Giants. These are companies around the country that are going to market in a much different way with some core principles like how important it is to care for the totality of their team members' lives. That really resonated with us, so much so that after a 10-year journey of bringing on the Small Giants concepts into our company, imageOne, Forbes magazine listed us as "One of the 25 best Small Giant companies in America." When it comes to business these days, I think we're all recognizing that good just isn't good enough anymore. A lot of companies are great at acquiring customers, but they have a hard time retaining them. When that happens, obviously it impacts your word of mouth business. It's going to reduce your profits. Your team's not going to be as happy which means employee satisfaction is going to go down and you're going to have excessive turnover. You're going to be spending time on those types of things. It's really becoming a cycle that we're noticing, and leaders are having trouble figuring out how to break that cycle. We hope some of the wisdom from our guests will help you. Maybe you'll walk away with a nugget or two from each conversation that will help you manage the employee and the customer experience. I hope you're inspired through the guests' stories that we have and that you're inspired to take your customer and your team member experience to the next level.
…   continue reading

6 つのエピソード

#Business #Marketing #Leadership #Rob Dube #Inspiring

すべてのエピソード

×
 
Loading …

プレーヤーFMへようこそ！

Player FMは今からすぐに楽しめるために高品質のポッドキャストをウェブでスキャンしています。 これは最高のポッドキャストアプリで、Android、iPhone、そしてWebで動作します。 全ての端末で購読を同期するためにサインアップしてください。

 

Deliver the X Podcastに似ているもの

500+以上のトピックを聴こう
Player FM -ポッドキャストアプリ
Player FMアプリでオフラインにしPlayer FMう！
Get it on App Store Get it on Google Play

クイックリファレンスガイド

トップポッドキャスト
鈴木淑子の地球は競馬でまわってる
文化放送競馬中継～今週のメインレース
ボードゲームおっぱい
聴く日経ヘッドライン
サンドウィッチマンの東北魂
トータルテンボスのぬきさしならナイト！
流行りモノ通信簿
RADIO365-TOKYO BAYSIDE RADIO STATION
町田徹のふかぼり！
足立明穂の週刊ＩＴトレンドＸ
伊藤洋一のRound Up World Now！
The other side journal
KIQTAS（キクタス）
ヴォイニッチの科学書
武田邦彦のヒバリクラブ
IchibanTalk 海外で頑張る日本人トーク
BUSINESS WARS / ビジネスウォーズ
Player FM logo
ヘルプ／よくある質問 | アップグレード | Advertise
アート|ビジネス|コメディ|経済|エンターテインメント|ニュース|政治|宗教
科学|サッカー|スポーツ|物語・ストーリーテリング|テクノロジー|事件／犯罪
著作権2024 | サイトマップ | 個人情報保護方針 | 利用規約 | | 著作権
Episode being played series thumbnail
icon icon
再生速度
シリーズの設定
1x
1x
Volume
100%
icon
icon icon
/

でPlayer FMを表示...
Player FM
Browser
Chrome
Safari
Firefox