Welcome to my brand new podcast series called “Customer Success Conversations with Rick Adams”. In fact this is not a brand new series at all as this is something like the 37th or 38th podcast I have recorded.These podcasts are recordings of my conversations with a wide range of different experts and thought leaders from within the Customer Success community and occasionally with other experts from outside the profession but who have expertise and opinions that are very worthwhile listening to if you are a Customer Success professional yourself.Generally speaking, each podcast is with a single guest and is on a single topic that relates to that guest’s particular knowledge or experience. Interviews over 45 minutes get divided into small and more manageable parts for easy consumption.I’ve never failed to enjoy myself when recording these great conversations with some of the leading experts in our field. I hope you enjoy listening to them just as much!