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Top Customer Success KPIs for Managing CSM Teams
Manage episode 358960474 series 3460873
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How can Customer Success KPIs be used to track and measure the team's performance and efficacy of the customer success program?
The customer success team's job entails myriads of responsibilities. This includes managing the onboarding process, increasing product usage, proactive management of accounts, customer engagements, training, expanding and renewing accounts, and so on.
But how do you measure the effectiveness of your customer success team? The answer varies for different companies, but identifying your KPIs to measure customer success is an excellent step to start.
Learn how to manage a team with meaningful key performance indicators or Customer Success KPIs from Mike Sasaki, Vice President, Global Head of Customer Success and Support at Mitek Systems.
In this podcast episode, he shares his expertise in Customer Success KPIs, such as:
- The different kinds of Customer Success KPIs
- How to determine which Customer Success KPI works best for you
- How to track and monitor Customer Success KPIs regularly
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Additional Resources:
📑 Blog: 4 Customer Success KPIs every High Touch SaaS Company should Track
https://bit.ly/3wBNmQK
🎥 Video: Customer Success METRICS and KPIs
https://youtu.be/8JfkWg3v-zo
⏬ Infographic: 10 Traits of High Performing Customer Success Teams
https://bit.ly/48rZzFz
⏬ Slides: Mike Sasaki’s Customer Success Key Performance Indicators (KPIs) slides
https://bit.ly/49OH27r
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Work With Our Team Privately —
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here
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