The Customer ONBOARDING Maturity Model

CSM Practice - The Customer Success Podcast

How does your customer onboarding phase compare against other companies? This podcast episode introduces a Customer Onboarding Maturity Model to help you figure that out in minutes!
Among the most important aspects of the Customer Success journey is onboarding. As such, companies should place a significant effort in ensuring the customer onboarding is aligned with best-in-class practices. The Customer Onboarding Maturity model, developed by Rocketlane, is designed to help companies assess their current state of the onboarding process against best practices and highlight areas to improve on.
In this episode, Srikrishnan Ganesan, co-founder of Rocketlane, walks us through the key dimensions of the Customer Onboarding Maturity model, including:
The main areas that most companies struggle with
Examples of how others implemented advanced onboarding processes
How to scale your onboarding process and improve customer experience during that lifecycle phase
Find out how you can make your team more productive during the onboarding phase and increase retention in the first year.
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WHAT’S YOUR ONBOARDING MATURITY SCORE?
Take the next 5 minutes to benchmark yourself against the world's best practices and receive your customer onboarding maturity score instantly
📌 DISCOVER YOUR SCORE: https://bit.ly/3LVFOdZ
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SCALE YOUR CUSTOMER ONBOARDING
Learn how you can scale your customer onboarding phase with Rocketlane’s software.
Accelerate time-to-value. Provide a delightful, collaborative experience for your customers.
📌 BOOK A DEMO: https://bit.ly/3xl4qsL
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Additional Resources:
📑 Blog: 3 New Customer Onboarding Best Practices
https://bit.ly/3TiWGlt
📑 Blog: Introducing The Customer Onboarding Maturity Model: An Easy Way To Measure and Up Your Onboarding Game
https://bit.ly/49yJbnf
🎥 Video: Customer Success onboarding at scale | UserIQ Onboarding Benchmark Report Review
https://youtu.be/PqrMxPZgqdY
⏬ Download: Customer On

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Work With Our Team Privately —
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here
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