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Hiring a FIRST-TIME Customer Success Manager (CSM)
Manage episode 358960471 series 3460873
コンテンツは Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Hiring a first-time CSM might seem hard at first, but our special guest, Brian Hartley, made it simple by sharing his strategy for hiring Customer Success Managers with no previous industry experience.
Most customer success leaders prioritize hiring experienced, high-performing CSMs. However, it has become increasingly difficult to find a Customer Success Manager in recent years.
Because of this, hiring managers must be creative and are focused on hiring a first-time CSMs with no relevant experience. In hiring one, they look at coachability, emotional intelligence, attitude, and motivation, among other things.
Over 30% of Brian Hartley’s team of CSMs were hired despite not having any previous experience. Fortunately, some of them turned out to his best CSMs.
Listen to the full recording to find out how to hire first-time CSMs.
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Additional Resources:
📑 Blog: 3 Interview Tips for Hiring Customer Success Managers
https://bit.ly/3uSkSBP
🎥 Video: Steps in Hiring the Right CSM (Customer Success Manager)
https://bit.ly/4bZOIow
🎥 Video: Hiring Hacks: How to better evaluate your candidates for a Customer Success Manager position
https://bit.ly/4bTMzLd
🎥 Video: Getting a large Customer Success Budget approved
https://bit.ly/4bY2x71
⏬ Infographic: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/4bUoxjc
⏬ Infographic: 2022 Global Customer Success Manager Salary Trends
https://bit.ly/3SWYZJv
⏬ Infographic:The 10 Skills of Highly Effective CSMs
https://bit.ly/4bWyWLe
⏬ DOWNLOAD: Recommended CSM Recruiters List
https://bit.ly/3wDlwUn
⏬ DOWNLOAD: Guide to Customer Segmentation Strategies for Customer Success Teams
https://bit.ly/42VgL4F
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Work With Our Team Privately —
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here
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