What your customers expect today and what they’ll expect tomorrow
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Manage episode 286648213 series 2801829
We all learned to live differently in 2020. But how have the events of the last twelve months affected your customers ‘attitudes and expectations? And how should your brand respond?
Join us to hear Bean explore:
1. How consumer attitudes changed las year and how they didn't.
2. Regional differences across the UK, Europe and the world
3. The implications for customer experience leaders.
7 つのエピソード