General Catalyst Chairman and Former American Express Chairman & CEO Ken Chenault: Leadership, Race & Creating Diverse Workforces (#51)

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Former American Express Chairman and CEO and current General Catalyst Chairman and Managing Director Ken Chenault, shares his thoughts on leadership, race, creating diverse workforces, responsible innovation, and his hope for the future. Ken covers his early life, growing up, his experience leading American Express for nearly two decades through crises and digital transformation, and the advice he gives founders and CEOs building innovative, enduring companies backed by General Catalyst.

Upon Ken’s retirement from American Express, Warren Buffett, the company’s largest shareholder stated, “Ken's been the gold standard for corporate leadership and the benchmark that I measure others against.” Ken is recognized as one of the business world’s experts on brands and brand management. He has been honored by multiple publications including Fortune Magazine, which named him as one of the World’s 50 Greatest Leaders in its inaugural list in 2014 and, most recently, in 2021.

Ken serves on the boards of Airbnb, Berkshire Hathaway, Chief, Guild Education, and the Harvard Corporation. He is a co-founder of OneTen, a coalition of leading executives coming together to upskill, hire and advance one million Black Americans over the next 10 years into family-sustaining jobs with opportunities for advancement. He also serves on the boards of numerous nonprofit organizations, including the Smithsonian Institution’s Advisory Council for the National Museum of African American History and Culture.