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Rob Hahn a.k.a. The Notorious R.O.B. and Greg Robertson discuss organized real estate in a disorganized manner.
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Industry Relations Episode 58: What NAR’s Revised Code of Ethics Means for REALTORS – with Laura Farley
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Not too long ago, REALTORS were unified, often claiming to be neither Democrat nor Republican but members of the REALTOR Party. Today, however, the polarization in our country is reflected in the real estate community. And the recent changes to the NAR Code of Ethics, specifically Standard of Practice 10-5, seem to have pushed us even farther apart…
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Industry Relations with Rob Hahn and Greg Robertson
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Industry Relations Episode 57: On Divorcing Commissions & Weathering the Tweetstorm
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The November 2020 DOJ-NAR settlement requires that buyer’s agent commissions are apparent to consumers. But that transparency is just a first step in a push to divorce real estate commissions entirely. Should the other DOJ lawsuits succeed, home buyers will negotiate buy-side commissions directly with the buyer’s agent. So, what happens if the disr…
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Industry Relations with Rob Hahn and Greg Robertson
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Industry Relations Episode 56: Pacaso: A New Proptech Venture – with OGs Spencer Rascoff & Austin Allison
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What happens when real estate tech royalty get together to brainstorm business ideas? Not surprisingly, a general discussion of underutilized assets lends itself to a new proptech venture. Spencer Rascoff (former CEO of Zillow) and Austin Allison (co-founder of dotloop) are the Cofounders of Pacaso, a startup working to democratize access to second…
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Industry Relations with Rob Hahn and Greg Robertson
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Industry Relations Episode 55: Could a Commissions Drop Be Good for Real Estate? – with Jack Ryan
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It has come to light in recent days that REX was the ‘power behind the throne’ in the Department of Justice’s lawsuit against NAR (and subsequent settlement). The suit alleged that the trade group’s rules on commissions artificially inflate the fees paid to real estate agents and put illegal restraints on competition in the market. So, what inspire…
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Industry Relations with Rob Hahn and Greg Robertson
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Industry Relations Episode 54: : A Civil Debate on the 2020 Presidential Election
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We are days away from the most important election of our time. Will Trump win reelection? Or will Biden take office? What factors influence the way people are voting? And how will the real estate industry be affected either way? On this episode of the podcast, Rob and Greg are sharing their predictions around who will win the upcoming presidential …
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Industry Relations Episode 53: Protecting the Realtor Brand from ‘Conduct Unbecoming’
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Realtors are tasked with helping families make the biggest financial decision of their lives. To that end, NAR wants to preserve the idea of a realtor as an intelligent professional. And when an agent engages in conduct unbecoming of a realtor (like posting racial slurs on social media, having sex in an empty listing, or threatening the life of a b…
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Industry Relations Episode 52: Racism in Real Estate – with Emily Chenevert & Kenya Burrell-VanWormer
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**** NOTICE: We recorded this pod using Zoom audio but had a few technical issues. The audio quality wasn’t great and at some point, Zoom stopped recording all together. We were able to piece together a good episode but not the whole conversation. I’m super bummed, but we all agreed, even if its not the full conversation, it’s still something we wa…
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Industry Relations Episode 51: We Don’t Know What to Call Zillow Anymore!
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Zillow started out as a listing portal or syndication site. But the company has evolved to become… Well, we’re actually not sure what to call it anymore. Perhaps ‘the Amazon of real estate’ is most appropriate. And on September 23, 2020, the company announced that it’s hiring employee-agents to streamline the iBuyer process. So, if Zillow is a brok…
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Industry Relations with Rob Hahn and Greg Robertson
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Industry Relations Episode 50: An Epic Battle Between Opendoor + Zillow
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Opendoor recently announced a merger with special purpose acquisition company (or SPAC) Social Capital, a venture fund headed by rockstar VC Chamath Palihapitiya. This partnership puts the pioneering iBuyer on the same playing field with Zillow. And the battle between the two will be epic. On this episode of Industry Relations, Rob and Greg are dis…
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Industry Relations Episode 49: Why So-Called Disruptors Just Can’t Change Real Estate
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For every tech platform that sets out to disrupt real estate, there’s a story of slow evolution to working with brokers and agents. And while companies like Zillow, Opendoor, and Offerpad have brought about minor changes to the home buying process, they always end up morphing into our traditional system. Why is it that these so-called disruptors ju…
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Industry Relations with Rob Hahn and Greg Robertson
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Industry Relations Episode 48: Industry Relations Episode 48: Networking in a Virtual World & the 2020 MLS Proptech Symposium
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Long-distance relationships are never easy. And if you’re part of the traveling circus that is the real estate conference circuit, you may be struggling to keep your professional relationships going in a virtual environment. Would being an orc help? On this episode of Industry Relations, Rob and Greg are discussing the current pause in the real est…
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Industry Relations with Rob Hahn and Greg Robertson
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Industry Relations Episode 47: 3 Predictions for the Future of Real Estate – with Errol Samuelson
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The Coronavirus forced many of us to work from home, leveraging technology to do our jobs remotely. Not only has this made us more comfortable with digital tools, it has us rethinking the need to commute to our offices on a daily basis. So, what do these changes mean for the real estate industry? On this episode, Errol Samuelson, Chief Industry Dev…
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Industry Relations Episode 46: What’s Next for Real Estate—After COVID?
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Last week, Rob & Greg imagined what the future of real estate might look like in the aftermath of the pandemic, pending a best-case scenario. Today, they get real about what’s ahead for the industry given the reality of our current circumstances. And they’re bringing on a number of industry stakeholders to offer their outlook as well. On this episo…
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Industry Relations Episode 45: Best-Case Predictions for Real Estate Post-COVID
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Imagine a best-case scenario in which the Coronavirus is under control and the country is up and running by May 1. How have our social norms changed? What do these cultural shifts mean for organized real estate? And how is the industry different in a post-COVID-19 world? On this episode of Industry Relations, Rob and Greg get relentlessly positive,…
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Industry Relations Episode 44: What Forbearance Means for Mortgage Markets – with Rob Chrisman
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On the surface, the government’s effort to support homeowners through forbearance is a good thing. Many Americans have lost their jobs because of the Coronavirus pandemic and simply don’t have the resources to make a mortgage payment right now. But what does this mean for the servicing industry? Why are lenders concerned about the unintended conseq…
No one in the real estate industry planned for a global pandemic to hit in 2020. So, what does a black swan event like the Coronavirus mean for agents, brokerages, associations, MLSs and vendors? How does the potential economic effect of COVID-19 parallel the virus itself? On this episode of Industry Relations, Rob and Greg are discussing the short…
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Industry Relations Episode 42: The Incumbent Wars Have Begun!
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Industry Relations Episode 41: Implementing Ocho, MLS Vendors & the #MLSBHAG Challenge
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Industry Relations Episode 41: 10 Defining Moments & Trends in the Last Decade of Real Estate
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On January 1, 2010, organized real estate was still reeling from the recession. Dale Stinton was steering the ship at NAR. Zillow was seen as the enemy of the MLS. Real estate software was meh. Agent teams were rare. Nearly all brokerages took a split. Selling your house online seemed outrageous. And we still signed documents in pen. On this episod…
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Industry Relations Episode 39: Does MLS Policy Statement 8.0 Do Enough to End Exclusive Listings?
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It’s our CMLS Conference Pre-Show Podcast! In an effort to curb the rampant growth of Coming Soon listings, NAR’s Multiple Listing Issues and Policies Committee has issued a proposal to clarify the Clear Cooperation Policy. But will the guidelines actually put an end to pocket listings? Are the rules a good compromise? Or should the MLS die on the …
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Industry Relations Episode 38: What the Tinder-ization of Everything Means for Real Estate
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Tremors, in and of themselves, cause minimal damage. But sometimes those tremors are the precursor to something a whole lot bigger. Organized real estate is ripe with these little shakeups, and whether you’re a brokerage, franchiser, vendor, portal or agent, the Tinder-ization of everything WILL impact your business. It’s already changing the way w…
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Industry Relations with Rob Hahn and Greg Robertson
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Industry Relations Episode 37: Inman Connect Las Vegas Pre-Show – RealScout, Opendoor, Redfin and Coming Soon Listings
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Fight! Fight! Fight! We’ve always been told that people love it when Rob and Greg argue. If that true, then we have one of the best Industry Relations Show ever! With Inman Connect Las Vegas on the horizon, Rob and Greg are facing off over the trend toward exclusive listings and the new Redfin-Opendoor partnership. What does the development of in-h…
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Industry Relations Episode 36: The Fundamental Flaws in the Traditional Brokerage Model
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Traditional brokerages got 99 problems. They’ve got to compete with iBuyers. They’ve got to compete with 100% commission models. They’ve got to innovate new products and services. They’ve got to figure out a way to make money off those products and services. And they’ve got to worry about potential industry regulations and the insane amount of capi…
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Industry Relations Episode 35: The DOJ’s Scrutiny of Cooperating Compensation
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Industry Relations has just been nominated by Inman News Innovator award under the INNOVATIVE VIDEO/PODCAST SHOW category! Thanks for everyone’s support! And now on with the show.... When Moehrl v. NAR was introduced in March, the industry response was largely… meh. Then in April, the Department of Justice reached out to the top MLS platform vendor…
Rob and Greg have often said that Redfin is the most important tech-centric brokerage that no one is talking about. Well, that is about to change with the company’s unveiling of Redfin Direct, a service allowing consumers to buy properties without representation. What’s behind Glenn Kelman’s move to give customers another ‘layer of choice’? And how…
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Zillow’s New Insight on the Unit Economics of the iBuyer
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To this point, we assumed that the iBuyer model would target homeowners willing to pay for convenience and that the average consumer would continue to employ a real estate agent—and earn more money for their patience. But Zillow’s Q4 numbers reflect that homeowners can actually make MORE selling to the platform than they would with a realtor. So, h…
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Is Gary Keller Mismanaging Expectations for the New KW Tech Platform?
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Gary Keller made a series of very bold claims when he announced the launch of the new KW tech platform at January’s Family Reunion conference, even going so far as to say that ‘the race to build the first end-to-end real estate platform is over and everyone else is competing for second place.’ Today, Rob and Greg are discussing Keller’s comments, q…
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Conversations Around Disruptors & Data at Inman Connect 2019—with Sam DeBord
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At Inman Connect, the top movers and shakers in real estate come together to learn about the latest technology and explore what’s next for the industry. And in 2019, the hot topics include disruptors like Compass and eXp, the impact of data aggregators on the MLS, and the relevance of franchisers in light of tech centric startup brokerages. So, wha…
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A Closer Look at the Compass Vision Statement
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We know that Compassis built around technology and that the real estate company has a shit ton of money—$4.4B, to be exact. But what else do we know about the tools and resources Compass offers its agents or the direction the company might take moving forward? Lucky for us, the firm’s most recent vision statementwas published online, and while it w…
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UpstreamRE’s Relationship Status & a16z’s Scathing Review of Real Estate
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Look into your crystal ball and ask about the future of real estate. A venture capitalist’s vision of the industry eliminates agents entirely in favor of the data a tech company can provide. A number of brokers are hoping to go back to the future and once again serve as the gatekeepers for real estate listings. Meanwhile UpstreamRE can’t seem to ge…
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Industry Relations with Rob Hahn and Greg Robertson
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Predicting the Winners in Real Estate by Way of Research—with Brad Safalow
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We can all agree that the real estate industry is evolving quickly. Is there any way to predict who the winners in the space will be over the next few years? Brad Safalow has done nine years of research surveying hundreds of real estate agents on the housing market in general, online lead generation, marketing and technology. Curious what all that …
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Building the Quintessential Technology Platform for Real Estate
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Perhaps the most compelling piece of theatre in recent real estate history, Gary Keller’s interview at the Inman Connect Conference laid out his argument around the future of the industry. Keller’s approach is to own his own data and develop a software platform unique to Keller Williams, and a number of other franchises are buying up technology com…
Today’s consumer is used to pushing a button and having magic happen. (Thank you for the insight Jeremy Waxman.) And more often than not, we are willing to pay an extra fee for things like convenience and certainty. For this reason alone, the iBuyer phenomenon is here to stay, and the real estate industry would do well to consider how traditional a…
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The Dance in DC on Commissions in Residential Real Estate
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1-2 cha-cha-cha. 3-4 cha-cha-cha. DOJ. NAR. FTC. MLS. There was a dance of sorts held in DC on Tuesday, June 5, when the Department of Justice and the Federal Trade Commission hosted a ‘workshop’ to discuss competition in residential real estate. But while NAR and industry players prepared for the fox trot, bringing their best arguments for maintai…
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Backing Up the Zestimate with a Zillow Instant Offer Check
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Critics of Zillow bash the accuracy of the Zestimate, but the fact is that a home’s worth hinges on what the market is willing to pay. And with the advent of Instant Offers, Zillow is backing up the Zestimate with a check. Consider the fact that Zillow has a platform to help themselves sell homes quickly and it is easy to see how Instant Offers is …
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Industry Relations: Spiderman, Spending Controversy & the Same Old NAR?
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As Peter Parker will tell you, great power comes with great responsibility. And there is little doubt that NAR has a great deal of power. With Bob Goldberg at the helm, many have anticipated a ‘kinder, gentler NAR,’ an organization that rules with a warm embrace rather than an iron fist—serving its membership with open discussion and greater transp…
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Does the NAR Logo Controversy Suggest a Failure to Communicate?
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If Rob and Greg are cute when they fight, then our co-hosts are particularly adorable on this edition of Industry Relations as they take on the current controversy over the new NAR logo: Is #Logogate indicative of an alarming disconnect between NAR leadership and its members? Or did NAR leadership take the appropriate steps to engage constituents i…
Is Zillow getting into the house flipping business to make a profit buying and selling real estate? Of the users who submit an Instant Offer request, one-third sell their home within 90 days—and 10% of that third take an investor’s offer. Zillow’s main play here may just be seller lead generation. Today, Rob and Greg talk T3, iBuyers and Zillow. Gr…
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Solving for Professionalism in Real Estate with the W-2
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Would the woes of the real estate industry be resolved if agents were employees rather than independent contractors? At Inman Disconnect, Rob posited that shifting from the 1099 to a W-2 model would give brokers more control and allow them to address several of the fundamental issues in the space, raising the standards of professionalism by elimina…
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Inman Disconnect and a New Set of Principles for Real Estate (The Parker Principles)
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Observe. Orient. Decide. Act. The OODA loop is a tool for decision-making developed by military strategist John Boyd. At the Inman Disconnect Conference in Palm Springs, organizers focused on the Orient piece of the process, collaborating with attendees to design a set of principles to govern the industry moving forward. The question becomes, how m…
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Gary Keller's Polarizing 'KW First' Vision Speech
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Data is the new oil—and the one with the most insight wins. As technology becomes more and more important to the industry, many brokerages are justifiably concerned that real estate will go the way of travel and eCommerce, eventually doing away with the agent altogether. Gary Keller is uneasy about the current shift from tech-enabled agent to agent…
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Industry Relations: Bold Moves by Bob Goldberg and National Standards in Real Estate Data
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After seven months in office as CEO of the National Association of REALTORS, Bob Goldberg has made some bold moves with regard to AMP and RESO-compliance. He’s also scored big on Capitol Hill, lobbying last-minute changes to the tax reform bill. And he’s cut the NAR budget by 20% and made some significant staffing changes. But should we be celebrat…
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Rob & Greg’s 2018 Real Estate Industry Forecast
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What’s in store for the real estate industry moving forward into 2018? Some might consider this a supplement to Rob's article on Inman News, 7 predictions 2018: Disco Fever. But it was recorded before the article was published. In this episode Rob and Greg try their hand at anticipating what’s ahead, offering predictions around the outlook for the …
Take a moment to reflect on the past year in real estate… What were the hot topics of 2017? The appointment of a new NAR CEO is probably on your list, along with Zillow jumping into the iBuyer game and Redfin going public. Maybe the Upstream pivot came to mind, or one of the many stories around venture capital and private equity investing in tech-e…
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‘MLS of Choice,’ RPR and the Fear of a National MLS with Sam DeBord and Jeff Young
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Hang around the hotel bar at CMLS2017 long enough (we’re looking at you, Greg), and you will overhear conspiracy theories about ‘MLS of Choice’ somehow leading to a national MLS. The MLS community has long feared that NAR is looking to get into the MLS business, and the rhetoric ‘of choice’ raises alarm bells in the industry. What is NAR’s intent i…
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Barriers to Change in the MLS with James Dwiggins and Sam DeBord
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Stakeholders from every facet of the real estate industry are calling for change. Problem is, that’s about the only thing they can agree on. So what happens when you put a broker, a vendor, a consultant, and NAR leadership in the same room to talk about all things MLS? A sometimes uncomfortable, yet revealing discussion around consolidation, data s…
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Can NAR’s New CEO Bob Goldberg Elevate the REALTOR Brand?
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We can all agree that raising the level of professionalism in the real estate industry is a good thing – absolutely necessary, even. But how do we get there? And who’s responsible for elevating the REALTOR brand? With Bob Goldberg assuming leadership of NAR on August 1, there is much discussion around what he can do to be an agent of change in the …
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Redfin Goes Public and Quietly Eats the Real Estate Industry
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It’s the quiet ones you have to watch out for… Redfin has been quietly dominating since its inception in 2004, and no one in the real estate industry seems all that concerned. We dismiss Redfin as a discount brokerage and debate what to call it – Tech company? Brokerage? Something else entirely? Whatever label you put on it, Redfin is disrupting th…
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The Firestorm Around the Zillow ‘Instant Offers’ Rollout
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If Zillow thought that the industry would thank them for reworking the Open Door model to involve agents in the process of Instant Offers, they underestimated what Rob likes to call Zillow Fever, the intense dislike so many in real estate have toward the company. Today Rob and Greg are engaged in a rousing conversation about the rollout of the Inst…
Brought to you by our very first sponsor, Centralized Showing Services! Just when you thought the Upstream shift might foster a new spirit of collaboration in the real estate industry, the guns were drawn again with NAR CEO Dale Stinton’s combative rhetoric, as NAR approved an additional $9 million in funding for the scaled back version of Upstream…
